ServiceTrade Reviews

Allows us to organize and schedule our workflow. Our profitability has improved significantly due to items and contracts. Their expertise in the commercial contractor space makes them a great partner.

My partnership with ServiceTrade has no downside.

This product has allowed our business to become an efficient and effective solution for Our customers

Service Trade has provided our company with a powerful set of tools. The way that we can keep histories in the hands of the technicians and bill on-site really help us to streamline and be a better service company.

Sometimes Service Trade can be buggy as they continue to improve and expand the way it works. We find that somethings that used to work may not work exactly right after an update. The good news is that they are very receptive to listing to issues and finding the errors and correcting them.

ServiceTrade has made it much easier for the office to keep track of and schedule jobs. From routine services to emergency calls, it is straightforward to enter work, schedule and get a technician on site. The technicians like that they can have a history and detailed job notes when they arrive at a call.

We love Service Trade for its ability to schedule, track and quote. Our technicians like the software for its simplicity and the fact they do not have to navigate multiple apps.

We do not like that the tags are not a historical event. Most pages within Service Trade track events such as job setup/completion, comments and quotes sent/viewed/approved. Would love to see tags become a historical event.

Like many companies, we used to work off from hand written work orders that needed to be picked up from the shop daily. With Service Trade, we can build their schedule remotely and give them instant access.

ServiceTrade has been excellent for our company and growing our service departments across the country. We run the entire service lifecycle through ServiceTrade from when a job is created until an invoice is sent to the customer. We also have custom integrations with our accounting software. ServiceTrade is always open to feedback and working on adding beneficial features for customers.

There is currently no built-in reporting for managers. It would be nice to have a spot managers of divisions could go in and see information such as revenue, margins, etc. ( I do think this is something they have discussed working on though).

ServiceTrade eliminated all our paper files and brought us into the digital world. It drastically increased record keeping, communication with customers and techs, getting invoices to customers and scheduling.

The staff at service trade not only has outstanding communication with each other but the response to answer my questions are always so prompt and very helpful. They are always listening to our requests and needs and following through on them.

The program has been a game changer for us. So happy with this decision.

The only thing that I could think that I like least is when we first started it , there was no training on setting it up and using it besides a certification course that was not very helpful.

They are working on service forms for the reports for our inspections.

We need service forms to create multiple reports and being able to have techs edit reports after submitting them.

Service Trade makes everything so streamlined from quoting a job, to scheduling, sending a summary to customer and closing out a job with invoicing.

There isn't much to dislike about Service Trade as it has helped my business immensely in the last five years. There are occasional bugs but they seem to get fixed within a reasonable amount of time and customer service seems to always be on top of our needs.

The biggest issue I had was scheduling and with their map based location pins, scheduling becomes so much easier to be able to lay out a day of work for my techs.

How easy it is to track our service departments and make sure all our jobs have been completed and invoiced.

Unable to communicate easily inside the app. Would like to be able to message people and they would receive an alert.

They have streamlined our service departments company-wide. It is now much easier to track our jobs from start to finish. It has made scheduling easier and allowed us to have a lot more insight in our day to day business.

The user friendly environment, great support service when needed and a fantastic service trade team to help us achieve our companies goals

There are a few enhancements out there that we would like to make our process more streamlined, but those are on the table and being worked on!

The user experience is a top priority and they work wonderfully with our team to hear our enhancement requests.

Job completion, invoicing, instant deficiency reporting

Scheduling platform needs some tweaks. Quotes have to be tweaked manually to add recurring servicelines on locations after the fact (after approval)

Training could be better

Service links/invoice links going to spam

I have seen that there are some scheduling upgrades - my team is using the scheduler but also entering into google calendar

What I like best about ServiceTrade is that I can easily view the Daily Schedule, Overdue Jobs without Appointments, Jobs without Appointments Due in Next 2 Weeks, Past Jobs to be Marked Complete, and Completed Jobs to be Invoiced: All from my service dashboard! It makes viewing all of my daily tasks very manageable. ServiceTrade also enables you to pull in and create any report. In ServiceTrade, I use the invoice tab the most, and it is effortless to pull up any invoice and even view invoices from a set period.

I do not dislike much in ServiceTrade. I would only wish to be more advanced in the comment option. I want one to write a comment on the customer level without it transferring over to the location level. Other than that, there are no complaints.

I recommend ServiceTrade for all fire safety corporations who are looking for a very user-friendly and manageable platform to view all of the jobs and invoices.

The problems I solve in ServiceTrade are invoicing issues. I can create invoices in ServiceTrade in ways that QuickBooks would not allow me to. The benefits I have realized are more detailed invoices as ServiceTrade will enable me to transfer Job Type, Job Services, Technician, and Technician comments onto the invoice.