RescueAssist Reviews

The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system

Some times users cannot install the software on the computer. It takes some time.

I've used it for desktop support and/or service desk issues. It is user friendly from a technical standpoint and quick to install. The video and audio are excellent.

Go to resolve is awesome company. I really enjoyed there services

I like evrything. Everything is perfect.

It is good for screen sharing . always

I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO

I liked the software, Understanding Ticketing system was little bit complecated for a first time user

Initially we wre using Helpdesk Software then we tried GOTO Assist for a month. The software is litte complecated for a first time user.

The ease of use and the AI features are fantastic options. We also love the option to send a text to a user so we could use their phone camera to diagnose issues off site.

I would say for us its the MDM hands down it really needs alot of work.

It allowed us to take 4 different products we were using at the time and combine those into 1 product. So instead of logging into all these different programs we now login to resolve and it handles all of the things those programs handled

This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to meeting, go to webinar, go to training and even LastPass.

There isn't much to dislike, it does what it is supposed to do and delivers as all Go To products do, however, the price point may be too high for small businesses. For example it costs $70-240 CAD at the time of this writing. This is a simple interface with easy management ticketing system and follow up systems so nothing gets lost in the shuffle of a busy business, they improve the customer experience and overall value to the client. You can install this on your phone, regardless of whether it is an android or iPhone as well as your desktop, on a Microsoft or mac computer. It also has reporting functionality as well which is great to review your metrics.

I needed support software to help trouble shoot people's issues remotely, manage tickets, resolve issues, and deliver great customer care and quality service in a seamless easy-to-use environment. It saves me time and I guess money since time is money. I like that it delivers a cool interface and seamless experience for my clients which adds value as well. In the past tickets were being emailed and we were manually managing it in other software but really lacked the ability to look at the persons system in real time. With go to resolve you can now get into their system or view it using their camera on their phone (apple or android). overall its been a great software to use!

GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings.

Every so often, there is a glitch here and there, but overall it's been a very good product. I don't have many complaints about it. No real area where huge improvements are needed.

If we have an employee needing help with a training, and I cannot be at their side, GoTo enables me to assist them remotely and guide/watch what they're doing simultaneously.

I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them.

The end-user client is sometimes confused by the launch of the remote assistance application. Sometimes it says "Launch" and other times it asks to open "Launcher". Not a big deal, but not consistent when explaining what a client needs to do over the phone. Also, the upgrade to service sometimes causes issues and it would be nice if it would time out and go back to the screen sharing as before the request was made.

Providing immediate support to an end-user client. The ability to see what the client sees on their screen is invaluable and allows for quicker resolution of many problems.

It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions.

I can create the tickets and track the progress very effectively.

It requires fast internet connection. Go to Assistant is costlier as compared to others like TeamViewer, Zoom.

It helps me to organize the things with the support team and Troubleshooting remotely. We can quickly chat with them. It Support Ticket Management.

I love that we can join a session by SMS or email. It makes providing support to our clients that much more seamless. It makes organizing our support easier by allowing us to easily manage support tickets.

GoTo is a great service all around but sometimes suffers from unreliability. I can't say the same for GoTo Resolve since it's worked as intended so far. I don't have any dislikes!

It makes it super easy to resolve tech tickets for our clients. It makes sure everyone on our IT team is on the same page. GoTo Resolve is a game changer. I wish I was still with the client that used this for resolving IT concerns because other tech solutions aren't that great.

first of all that it has a free plan for indie remote tech support, plus lot of features that it has but the one that i like most is TI automatization; you can automate process , run custom scripts to make your work less heavier and pretty much less time consuming.

The only thing is the plans are not according the market; i strongly believe it can be worked out a bit to match competitors from other remote apps, nothing else than that.

Remote connection ofc! fastest connection and no 'spikes' or 'delays' between the end pc and the remote user; that's absolutely awesome to have almost realtime connection to the remote user, which i had problems before with other apps.