RepairShopr Reviews

The search bar lets you find almost anything. If you are properly documenting contacts for your clients, their assets, inventory items, and service logs, then you will be able to simply type in a few keywords into the search and pull them all up quickly. You get a little preview of the search results as well, and most of the time you can go directly to the item without having to sift through your own search results.

There are some consumables that are difficult to track within the inventory section. For example, as a Tech Company, we would use boxes of CAT cable, and we'd manually track on the box the remaining length. We could either track all the cable length for each product together, or we could make separate inventory item entries for each box. In both scenarios, you lose something. Either detail, or ability to see how much you have of all the same type/color of cable.

The ability to have each technician create their own service log, check-in and out of a ticket on their own, and add assets to each service ticket is worth the subscription on its own. Over time, tagging assets helps generate a sort of patient chart. We were able to go directly to a workstation's ticket history, and see if the same issue has come up before, and if it had, we could see the time frames at a glance.

The system makes it so easy to track customer's items and work orders. We can work from multiple locations and anyone, anywhere can perform customer service with Repair Shpr.

It's so customizable which is a good thing, until you set up fields incorrectly, then like any database it takes some work to correct the data fields and data collected.

Being able to understand the workflow of our technicians, track and measure sales leads, and communicate efficiently with customers. We also use it to perform collections.

There is a lot of flexibility with this service. The online help is very clear. Their Marketr feature is great to reach out to our customer base with deals, tech tips, etc.

Sometimes changes are made to the system which can negatively affect our internal processes and procedures. For the overwhelming majority of these changes the flexibility of the system has allowed us to implement our own workarounds.

Extremely powerful, customizable, and flexible.

Being able to track the workflow of a service ticket and handoff to different technicians is extremely valuable. The biggest benefit of this is completing a repair in as short of time frame as possible. This makes the customer happy and helps us to realize revenue a lot quicker.

Integrates in payment processing, billing, ticketing, and customer management all under one roof

Lacking support for key integrations, and new features take a long time to roll out

Defintely give it a try. It's not as heavily full features as Kaseya or Connectwise, but with integrated payment processing, it might be a great fit for your company.

It is a single tool allowing us to integrate in ticketing, customer tracking, invoicing, and payments, all through a single interface.

I like that I can get to my data anyplace, particularly can finish tickets nearby and complete everything before returning back to the workplace. The engineers appear to be continually including new highlights. Extremely responsive UI. All cloud based! Authorizing is shabby and straightforward. They have a standout amongst the best help groups and are continually expanding the capacities of their CRM. In the event that I needed to limit a certain something; the customizations appear to be perpetual.

Nothing specifically except for the print usefulness is the greatest issues we've kept running into.

I would prescribe and keeping in mind that I do, free preliminary adaptation to check whether it addresses your issues. Converse with the group at repairshopr. They will enable you to make sense of what is directly for you and hear you out.

Receipt creation, ticket the executives, stock administration, and client data/reports. This software supplanted an in-house programming application we were utilizing for ticketing earlier. This has made things simpler and taken the weight of self-support of our plate and it enables our entire group to keep in contact with every one of the issues in a single spot.

I like having an organized database of clients and the ability to synchronize repairshopr with other applications like square.

I feel it’s more complicated than other programs. Still learning about all the bells and whistles a year after getting it.

I’m keeping my client base organized and tickets up to date with repairshopr.

Easily make tickets, invoices, and create purchase orders to manage inventory. They are always adding new features and updating the software to make things easier and more convenient.

Print functionality is the biggest issues we've run into. They released Auto Printr awhile back and this did not completely solve issues with printing, but does help.

Invoice creation, ticket management, inventory management, and customer information/ reports. RepairShopr replaced a in-house software application we were using for ticketing prior. This has made things easier and taken the pressure of self-maintenance of our plate.

I love the simplicity of use, I like the ticket flow part of the application

Not really anything to dislike, but if I had to pick something, I would pick that there needs to be more alerts.

Ticket organization and updating

The developers seem to be constantly adding new features. Very responsive UI. All cloud based! Licensing is cheap and easy to understand (compared to other PSA/CRM tools for IT/computer repair companies).

Some of the billing features take some time to get used to, if you're coming from ConnectWise or a similar platform.

If you're a sub 20-man team, this is probably the best software currently out there. Give it a try!

Time management, billing, customer management, team management, customer analysis, customer interaction through the customer portal.

It works great, you can integrate with other software and save you time and perform better.

So far none, everything works as it should.

Keep track of customer tickets and sync between plataforms, specially ninjarmm