RepairShopr

About RepairShopr

RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal etc. With this help desk software, you can resolve tickets faster and with more accuracy by collaborating with other agents. You can categorize tickets as per priority.The software users can easily organize repetitive customer questions into FAQs and with page templates.This software contains jewelry store management features, plumbing features, CRM features, HVAC features, POS features etc.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $49.99.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

92%
Momentum

68%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

RepairShopr Features

Show Feature Explanation

Show Missing Features

Auto Repair Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Website Integration

Integrate website of your garage and manage the workshop with the garage software directly from your website.

Customer Tracking

Track status of service for each customer and also update them with same.

Service history tracking

Keeps a record of the history of services performed on assets

Mobile Responsive

Makes the popups responsive and suitable for viewing on mobile devices as well

Third-party Integration

Offers synchronization with third-party applications

Sales Tracking

Helps to track sales systematically

Multi-Location

Helps to manage business affairs across multiple sales channel

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Report Generation

Gathers data and generates reports as PDF file.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

VIN Lookup

Recall the vehicle information including price history, market value, depreciation including vehicle history like theft, using the unique ID.

Voice Operation

Operate the auto repair/garage software using voice commands to facilitate hands-free usage.

Vehicle Information

Facilitates availing and viewing all necessary vehicle data and status information from a single dashboard

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Multi-language Support

Available in multiple languages to support global customers

CRM Features

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Document Management

Ability to store and manage various information and documents in electronic format.

RepairShopr Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Starter $49.99 $59.99 per month

Starter

PRICING

$49.99/USD Per Month (Billed Annually)
$59.99/USD Per Month

FEATURES

75 Tickets & Invoices / Month
One Location
1 User Account
Outbound Emails
Field Jobs
Reports
Estimates
Customer Portal
Marketr Automated Marketing
SMS Per Month*
Snail Mail**
Integrated Payments
Recurring Invoicing
Point of Sale
Time Clock
Job Timer
QuickBooks Integration
Leads
Website Integration
Cash Registers

Repair Shop $99.99 $119.99 per month

Repair Shop

PRICING:

$99.99/USD Per Month (Billed Annually)
$119.99/USD Per Month

FEATURES

Unlimited Tickets & Invoices / Month
One Location
10 User Account
Outbound Emails
Field Jobs
Reports
Estimates
Customer Portal
Marketr Automated Marketing
SMS Per Month*
Snail Mail**
Integrated Payments
Recurring Invoicing
Point of Sale
Time Clock
Job Timer
QuickBooks Integration
Leads
Website Integration
Cash Registers

Big Chain $99.99 $119.99 per month

Big Chain

PRICING

$99.99/USD Per Location Per Month (Billed Annually)
$119.99/USD Per Month

FEATURES

Unlimited Tickets & Invoices / Month
2+ Locations
10 User Account
Outbound Emails
Field Jobs
Reports
Estimates
Customer Portal
Marketr Automated Marketing
SMS Per Month*
Snail Mail**
Integrated Payments
Recurring Invoicing
Point of Sale
Time Clock
Job Timer
QuickBooks Integration
Leads
Website Integration
Cash Registers

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about RepairShopr Pricing

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RepairShopr Reviews

User Rating

4.7/5 (Based on 130 Ratings)

Rating Distribution

Excellent
78.5%
Very Good
14.6%
Average
3.1%
Poor
1.5%
Terrible
2.3%

User Sentiments

Comprehensive Customer Management, Extensive Integrations, Excellent Ticket Management, User Friendly Interface

Limited Mobile App Functionality, Occasional System Errors, Printing Functionality Issues, Slow Feature Rollouts

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Review Summary

RepairShopr users praise its user-friendly interface, ease of scheduling, and comprehensive features. Many appreciate the ability to manage customer information, create estimates, and track payments seamlessly. Reviewers also commend the customer support team for their responsiveness and helpfulness. Additionally, users find the mobile app convenient for managing their business on the go. Some users suggest improvements in reporting capabilities and inventory management. Overall, RepairShopr is highly regarded for its user-friendliness, robust features, and excellent customer support.

Pros

Easy to use interface and intuitive design for seamless navigation.
Streamlined scheduling and invoicing features for efficient business management.

Cons

Customization options are limited, restricting personalized business branding.
Lacks advanced reporting and analytics capabilities for indepth business insights.

AI-Generated from the text of User Reviews

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