Re:amaze Reviews

User Rating

4.6/5 (Based on 162 Ratings)

Rating Distribution

Excellent
75.9%
Very Good
16.7%
Average
2.5%
Poor
1.2%
Terrible
3.7%

User Sentiments

Centralized Communication Channels, Ease of Use, Excellent Customer Support, Extensive Integrations

Limited Customization Options, Occasional Software Glitches, Complex Admin Navigation, Limited Reporting Functionality

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Review Summary

Users appreciate Reamaze's user-friendly interface, saying it's well-designed and easy to navigate. They also praise its customer support, describing it as responsive, helpful, and knowledgeable. Additionally, many users highlight Reamaze's automation capabilities, commending its ability to streamline workflows and save time. However, some users have expressed concerns regarding the limited customization options and the occasional occurrence of technical glitches. Overall, Reamaze is generally well-received by users, with many finding it to be a valuable tool for managing customer interactions.

Pros

Comprehensive automation of customer support tasks for improved efficiency and cost savings.
Userfriendly interface with intuitive navigation for seamless onboarding and daily use.
Robust analytics and reporting capabilities for datadriven decisionmaking and performance optimization.

Cons

Some users have reported occasional glitches and bugs that require prompt troubleshooting.
The pricing structure may be perceived as relatively expensive for small businesses or startups.
Limited customization options for advanced users seeking tailormade solutions.

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Reviews

Michael

October 10, 2024 Source: Trustpilot.com

Outstanding Website Chat

We have been using Reamaze chat for a few years now and the experience has been phenominal. I would recommend to anyone who requires a chat platform for the website.

Alex L

November 17, 2023 Source: G2.com

"Centralization and simplification of all communication channels"

What do you like best about Re:amaze?

We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time.

What do you dislike about Re:amaze?

For long conversations it will drop the older comments part of the thread so you have to log back into that channel directly to see the entire thread if going back a long ways historically in the communication.

What problems is Re:amaze solving and how is that benefiting you?

Simplifies all of our channels into one location and provides quick response templates we can build to handle similar requests quickly. Faster responses and better care for our customers.

Christoph D

February 9, 2023 Source: G2.com

"Absolutely amazing tool, very intuitive and integrates well"

What do you like best about Re:amaze?

The variety/flexibility of options, the multi-brand approach, the great support

What do you dislike about Re:amaze?

It would be cool to have a screen share option through the video call feature so we can give direct support

What problems is Re:amaze solving and how is that benefiting you?

1st and 2nd level support, FAQ integrations, general inquiries

Jerikia F

November 22, 2022 Source: G2.com

"The Re:amaze Team Is Top Tier"

What do you like best about Re:amaze?

The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier.

What do you dislike about Re:amaze?

The reporting is user-friendly but it was a bit complex to understand - the support team helped us through this!

What problems is Re:amaze solving and how is that benefiting you?

It allows our entire team to have visibility allowing us to better assist our customers.

Peter G

November 22, 2022 Source: G2.com

"An efficient all in one platform with predictable pricing"

What do you like best about Re:amaze?

We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable.

What do you dislike about Re:amaze?

Less integrations than Gorgias, although we have been able to find workarounds for most of them.

What problems is Re:amaze solving and how is that benefiting you?

We are finally able to centralize all customer service interactions across different channels and business units.

Greg R

November 8, 2022 Source: G2.com

"Great Chat!"

What do you like best about Re:amaze?

Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time.

What do you dislike about Re:amaze?

I truthfully don't have any complaints about Re:amaze, but it would be nice to have the name of the person we're chatting with. I'm not sure if that's a missing function or just something we need to implement.

What problems is Re:amaze solving and how is that benefiting you?

Re:amaze helps us get in touch with our customers on the website. It bridges the game between what they need and our ability to help them. Without Re:amaze we wouldn't have that additional communication channel with our customers.

Jared

November 13, 2021 Source: Financesonline.com

Best system when it comes to support services

PROS: We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have.

CONS: It doesn’t support some of the tools we use in the company such as Copper. Aside from such issue, this tool fits our helpdesk needs.

Cole

November 3, 2021 Source: Financesonline.com

Efficiently provide support through mobile

PROS: Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services.

CONS: This helpdesk platform is really great, and we cannot point any problem using it. I hope this can address customer queries by its own, though. Just kidding.

Miguel Nascimento

October 21, 2021 Source: Trustpilot.com

Good value for money

Good value for money! Has some cool features and it's easy to get all your main channels in one place for your customer support team.

Anonymous User

August 23, 2021 Source: G2.com

"Re:amaze live chat 👌"

What do you like best about Re:amaze?

Centralized, you can see past chats, order history, customers location, etc

What do you dislike about Re:amaze?

I really like this application, nothing to dislike

What problems is Re:amaze solving and how is that benefiting you?

Love using template responses (faqs). It's also great to see the customers order history and solve problems in real time.

Re:amaze Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Re:amaze?

Review Summary

Pros

Cons

Michael

Alex L

Christoph D

Jerikia F

Peter G

Greg R

Jared

Cole

Miguel Nascimento

Anonymous User

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