Puzzel

About Puzzel

Puzzel helps to make the most of the time. By taking care of the tedious, time-consuming tasks have to do. This could be anything from streamlining customer service processes, to improving how to communicate with customers. It is understandable that the unique challenges to face and here to provide the support needed to succeed. With Puzzel can ensure most of the time, to focus on really what matters.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Puzzel Features

Show Feature Explanation

Experience Management

Helps to track, measure, analyze and improve on any consolidated feedback taken from a specific, target audience and delivers actionable insights

SMS Notification

Send SMS reminders to customers and business owners on recent activity

Loyalty Program

Assists in formulating effective strategies to encourage and convince customers to stay loyal to the brand/company

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

File Sharing

A simple way to share files instantaneously with the team

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Dashboard

A digital insight of reports and other workings on a single screen

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Multi-channel Messaging

Allows user to push notifications from multiple channels like mobile and web

Scheduling

Manages and helps to prepare schedules in an appropriate and timely manner

Conversational Forms

Collects and stores the information from users conversations to a form

Ticketing

Offers an online ticket selling platform

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Workforce Forecasting

Outlines the workforce deployment for a given period to plan for the shortcomings (understaffing and overstaffing issues).

Puzzel Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Resolve (Contact Centre) Custom

Features

Voice
Basic IVR
Call recording
Silent monitoring
Reporting
Agent Assist
Microsoft Teams integration

Impress (Contact Centre) Custom

Features

Voice
Chat
Messaging*
Email
Omnichannel routing
IVR with Text to Speech
Advanced Agent Assist(sentiment analysis, bot** and knowledgebase help for agents)
Microsoft Teams Integration
Reporting

Power (Contact Centre) Custom

Features

Voice
Chat
Messaging*
Email
Omnichannel routing
Voice Bot
Advanced Agent Assist (sentiment analysis, bot** and knowledgebase help for agents)
Microsoft Teams Integration
Reporting
Performance Management
Workforce Management (WFM)

Discover (Digital First) Custom

Features

Channel management
Website user behaviour
Dynamic banners
Web chat & messaging*
Contextual routing
Agent Assist including Knowledgebase

Embrace (Digital First) Custom

Features

Smart Chatbot
Customer facing Knowledgebase
Channel management
Website user behaviour
Dynamic banners
Web chat & messaging*
Contextual routing
Agent Assist (including sentiment Analysis, Bot** and Knowledgebase help for agents)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 05/01/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Puzzel Pricing