RB

Royan Braun

April 30, 2024 Source: Financesonline.com

I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, so that customers could help themselves in finding answers to their questions. I was able to put it live within few days and my customers were amazed! Thank you ProProfs!

JR

Jacqueline Raynott

April 30, 2024 Source: Financesonline.com

A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT team. So, once I started using ProProfs Knowledgebase, I realized the ease of this product. I was able to create the wiki in an hour and my team were on it within the next hour. It is perfect for those who don’t like their time to be wasted.

VC

Verified User in Logistics and Supply Chain

March 27, 2024 Source: G2.com

Easy Publishing

What do you like best about ProProfs Knowledge Base Software?

ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately.

What do you dislike about ProProfs Knowledge Base Software?

ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

Provides software documentation to our client users.

US

Uttam Kumar S

August 21, 2023 Source: G2.com

Effortless Content Creation and Management

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base.

What do you dislike about ProProfs Knowledge Base Software?

As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

I am using ProProfs Knowledge Base to create and manage documentation for my software products. It has helped me provide clear and consistent customer information and reduce support queries. It has improved SEO and driven more traffic to my website.

DM

Digital M

April 24, 2023 Source: G2.com

Seamless Integrations With Ticketing Tools

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account.

What do you dislike about ProProfs Knowledge Base Software?

We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

ProProfs Knowledge Base has brought immense relief to our support team. Tickets have reduced thanks to the self-service platform we have built for customers. And the tickets that are raised are much easier to manage and resolve with the tool’s integration with our help desk system.

AG

Archi G

August 25, 2022 Source: G2.com

Perfect for knowledge sharing & collaboration

What do you like best about ProProfs Knowledge Base Software?

ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from.

What do you dislike about ProProfs Knowledge Base Software?

The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We are using the tool to address knowledge barriers and productivity issues. The 24x7accessibility to crucial documents helps our employees make positive decisions, and the mobile friendly interface makes it easier for us to access the knowledge base on the go.

NB

Neha B

June 22, 2022 Source: G2.com

Easy creation of FAQs

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more.

What do you dislike about ProProfs Knowledge Base Software?

We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team.

Recommendations to others considering ProProfs Knowledge Base Software?

Remote team collaboration has definitely improved. Employee onboarding has gotten more streamlined than before. And most importantly, our remote teams’ efficiency is also improving.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We started using the knowledge base tool to handle the increasing number of customer queries regarding our products. The sheer volume of the questions made it quite difficult for our team to address them all on time. Using ProProfs to create well-structured FAQs has been game-changing for us.

AR

Anonymous Reviewer

May 31, 2022 Source: Financesonline.com

Reduced Support Tickets

PROS: ProProfs Knowledge Base has enabled us to create powerful product and process documentation. It has an MS Word-like editor, which makes it easy to create training documents and user manuals.

CONS: The mobile version lags in performance as compared to the desktop version, which is much more functional.

AR

Anonymous Reviewer

April 20, 2022 Source: Financesonline.com

Best for our call center

PROS: ProProfs Knowledge Base is like a complete package with a stellar set of features at a cost both large and small businesses can easily afford.

CONS: Trial period limit can be extended to at least 30 or 40 days. It would be really helpful for those who need more time understanding the tool.

VK

Vaishnavi Kesarwani

April 20, 2022 Source: Financesonline.com

Customization you can’t help but fall in love with

PROS: For me, personally, it is the customization options the tool offers. Unlike other software that offer very basic features for customization, ProProfs has a full stack of amazing options that let you change various aspects of the document or manual, right from the content colors and fonts to structure, alignment, and much more.

CONS: I didn’t come across any major problem till now.

ProProfs Knowledge Base Reviews

User Rating

Rating Distribution

Do You Use ProProfs Knowledge Base?

Royan Braun

Jacqueline Raynott

Verified User in Logistics and Supply Chain

Uttam Kumar S

Digital M

Archi G

Neha B

Anonymous Reviewer

Anonymous Reviewer

Vaishnavi Kesarwani

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