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Plumsail HelpDesk Reviews

User Rating

4.7/5 (Based on 13 Ratings)

Rating Distribution

  • Excellent

    69.2%
  • Very Good

    30.8%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use Plumsail HelpDesk?

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Reviews
VS

Verified User in Computer Software

July 19, 2023 Source: G2.com
Best automated helpdesk for growing organisations
What do you like best about Plumsail HelpDesk?
The analytics module help to get insights out of data and make improvements in the process. Agents chat support tool is smooth.
What do you dislike about Plumsail HelpDesk?
User interface and user experience can be improved
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Customer service - where solving the customer problems within TAT is what is really benefiting us.
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VA

Verified User in Marketing and Advertising

July 19, 2023 Source: G2.com
TAT and tracking of all tickets Agent productivity improved and resolution TAT achieved
What do you like best about Plumsail HelpDesk?
.The amazing communication and reminder system to track each abd every service and issue tickets
What do you dislike about Plumsail HelpDesk?
The manager and admin console can be improved
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Resolution
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MB

Marco B

March 23, 2023 Source: G2.com
Very good value for the price
What do you like best about Plumsail HelpDesk?
Very good integration with sharepoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very good and friendly support team
What do you dislike about Plumsail HelpDesk?
No particular downside experienced so far
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Managing ticket queues and analyzing most frequent requests and issues
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VA

Verified User in Accounting

August 26, 2021 Source: G2.com
Plumsail review
What do you like best about Plumsail HelpDesk?
.Easy to setup, we can trace tickets easily also tag the tickets based on the priority
What do you dislike about Plumsail HelpDesk?
Trigger configuration is bit challenging
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Ticket related issues and it is very useful for managing ticket
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SJ

Sarah J

December 23, 2020 Source: G2.com
Great for assigning and keeping track work
What do you like best about Plumsail HelpDesk?
I like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.
What do you dislike about Plumsail HelpDesk?
Setting up triggers can be difficult, but if you reach out to support, they should be able to guide you in the right direction.
Recommendations to others considering Plumsail HelpDesk?
One of the best things about Plumsail HelpDesk is the support. They can guide you and give you support with any question you may have.
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Prior to using help desk, we would work out of email to complete tasks. Now that we have Plumsail, all of each members corresponding tickets can be found on their dashboard, without having to sift through their emails. It is also helpful because you can set due dates and priority in the HelpDesk.
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VA

Verified User in Accounting

September 19, 2020 Source: G2.com
Really solid HelpDesk platform
What do you like best about Plumsail HelpDesk?
.Ease of setup and integration; plugs right into SharePoint with minimal time to get up and running
What do you dislike about Plumsail HelpDesk?
The billing/support portal is less than ideal
What problems is Plumsail HelpDesk solving and how is that benefiting you?
To automate the intake and tracking of our helpdesk tickets
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SJ

Sarah J

April 14, 2020 Source: G2.com
Easy to track tasks
What do you like best about Plumsail HelpDesk?
Task management. Can create and assign tickets. Easily traceable tickets through tags, priority and due date.
What do you dislike about Plumsail HelpDesk?
Setting up triggers can be challenging at times.
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Task management and can show clients an audit of their requests if they ever ask for it.
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VB

Verified User in Food & Beverages

June 15, 2018 Source: G2.com
Plumsail Helpdesk
What do you like best about Plumsail HelpDesk?
I like that it makes it easy for people to tell IT that there are problems.
What do you dislike about Plumsail HelpDesk?
I dislike that sometimes there can be a lag time between the request and when someone is able to get to it
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Business problems have been able to be solved by getting everyone the IT help they need quickly. Before, Time would be wasted when people couldn’t keep working.
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VS

Verified User in Computer Software

June 12, 2018 Source: G2.com
Plumsail helpdesk helped us to stop FIFO management Plumsail HelpDesk really can help you
What do you like best about Plumsail HelpDesk?
Easy to use and to configure. Ready to use in minutes. Fast to learn and to teach. It works as we expected
What do you dislike about Plumsail HelpDesk?
At the moment nothing to really dislike.
What problems is Plumsail HelpDesk solving and how is that benefiting you?
With Plumsail helpdesk we manage all customers requests. Every requests (or problem, or incident) are immediately registered and all technicians can views and manage them. All people involved are constantly updated about requests progress.
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VR

Verified User in Human Resources

July 26, 2023 Source: G2.com
Extremely helpful tool to manage SharePoint tickets.
What do you like best about Plumsail HelpDesk?
We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in implementing the tool. since then we haven't really felt the requirement for another ticketing tool.
What do you dislike about Plumsail HelpDesk?
Our team faced some issues with the tool, in the beginning but that was aslo because of our inexperience with sharepoint. Apart from that, we haven't faced any issue as such.
What problems is Plumsail HelpDesk solving and how is that benefiting you?
Plumsail is a sharepoint based helpdesk tool which allowed us to integrate it easily within our existing sharepoint environment. It has also helped us in resolving issues within our organization fast and efficiently.
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