Browse Software
List Your Product
Loading...
PeopleKeep Reviews

User Rating

4.4/5 (Based on 152 Ratings)

Rating Distribution

  • Excellent

    80.9%
  • Very Good

    5.3%
  • Average

    0.7%
  • Poor

    1.3%
  • Terrible

    11.8%

User Sentiments

Easy to Use Interface, Fast Reimbursement Process, Responsive Customer Service, Helpful Support Team

Inaccurate Software Functionality, Unresponsive Customer Service, Limited Customer Support Options, Confusing Platform Experience

Do You Use PeopleKeep?

Write a Review

Review Summary

User reviews of PeopleKeep are mixed, with many praising its ease of use and responsive customer service. The platform is lauded for simplifying health reimbursement processes, making it straightforward for employees to submit claims and receive reimbursements. However, several users report encountering challenges with customer service response times, technical issues with the platform, and inaccurate reimbursements. While there are positive experiences, concerns regarding reliability and communication persist, highlighting the need for PeopleKeep to address these issues to improve overall user satisfaction.

Pros

  • Easy to use interface for employees to submit reimbursement requests.
  • Fast processing times for reimbursement approvals.
  • Provides a costeffective alternative to traditional group health insurance.
  • Offers valuable taxfree benefits for employees.

Cons

  • Customer service can be unresponsive and difficult to reach.
  • The software is prone to errors and glitches, impacting functionality.
  • The platform may lack essential features like time off requests or payroll integration.
  • Reimbursement policies and coverage can be unclear and confusing.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

August 29, 2022 Source: G2.com
"Excellent Customer Service"
What do you like best about PeopleKeep?

I like the ease of getting my questions in a very timely/knowledgeable timeframe. The customer service (Angela Light) and her team are very efficient and friendly!

What do you dislike about PeopleKeep?

Nothing.

Every issue I had was resolved

What problems is PeopleKeep solving and how is that benefiting you?

Great interaction with our employees for any issues/questions that they might have, making our process so much easier

Read more
AU

Anonymous User

August 29, 2022 Source: G2.com
"Great Alternative to Group Health Insurance"
What do you like best about PeopleKeep?

I like the ability to offer benefits that staff can tailor to their own circumstances and to have a streamlined way to manage reimbursements. PeopleKeep documentation and blogs are full of helpful information and my experience with customer support has been positive. Alerts and reminders are sent out in advance where there are reporting or filing requirements and that's helpful in making sure we are in compliance.

What do you dislike about PeopleKeep?

The pages are sometimes slow to load and there have been instances where features were temporarily unavailable. Honestly, there isn't very much not to like.

What problems is PeopleKeep solving and how is that benefiting you?

PeopleKeep solves the problem of offering a benefit that only a few staff members really need or can even use. Prior to having a QSEHRA, we offered a group plan that only one employee was using. Now, all eligible employees can use it for various healthcare needs. Some of our younger employees have their healthcare premiums subsidized at almost 100%. Under our group health insurance, they would only have received a 50% subsidy. Having the QSEHRA and using PeopleKeep to manage it has been a plus in attracting employees.

Read more
AU

Anonymous User

March 5, 2020 Source: G2.com
"I love my Peoplekeep"
What do you like best about PeopleKeep?

It can be used by me or my family member for most of the medical services.

What do you dislike about PeopleKeep?

Sometimes you need to upload your expense receipt more than once but it is not a big problem.

What problems is PeopleKeep solving and how is that benefiting you?

I am getting medical reimbursement

Read more
MM

Meredith Mcclintock

January 13, 2019 Source: Trustpilot.com
PeopleKeep is a fantastic service!
PeopleKeep is a fantastic service! I've used others as an employee, and PeopleKeep is by far the easiest to use with the most responsive customer service, hands down. I highly recommend them!
Read more
RF

Robin Farrell

September 24, 2018 Source: Trustpilot.com
Very easy to use
Very easy to use. The response time is fantastic and everyone is so helpful. The website is easy to maneuver and understand what is or isn't covered. As an Administrator for my company the benefits are easy to explain to my employees. No complaints at all.
Read more
CK

Carol K

September 18, 2018 Source: G2.com
"PeopleKeep is easy to use"
What do you like best about PeopleKeep?

We are able to provide health reimbursements quickly, making our employees happy.

What do you dislike about PeopleKeep?

There is nothing that I dislike. The set up was easy, and our employees really appreciate it.

Recommendations to others considering PeopleKeep:

Definitely check them out. They are very helpful, responsive, and not pushy at all.

What problems is PeopleKeep solving and how is that benefiting you?

We could not find affordable health insurance, and our HRA meets our employee's needs at a cost we can afford.

Read more
LN

Lisa Nelson

June 6, 2018 Source: Trustpilot.com
Easy to use
Easy to use, and great to work with!
Read more
JA

Justin A

June 5, 2018 Source: G2.com
"They are the experts so I don't have to be!"
What do you like best about PeopleKeep?

Everything about my experience with PeopleKeep has been great so far. What I like best is how little work the software requires from me to ensure my employees are cared for at a reasonable cost to the organization.

What do you dislike about PeopleKeep?

It's really difficult to think of something I don't like. Any concerns or frustrations I've had were quickly addressed and resolved by they team at PeopleKeep.

What problems is PeopleKeep solving and how is that benefiting you?

The problem of big costs for a small organization as it relates to health care benefits.

Read more
PG

Peter Gallagher

June 5, 2018 Source: Trustpilot.com
Easy to use, helpful support, innovative solution.
Easy to use, helpful support, innovative solution.

I like that peoplekeep works for small teams and enables employees some flexibility with their healthcare options
Read more
AU

Anonymous User

June 5, 2018 Source: G2.com
"Great Tool for Small Business "
What do you like best about PeopleKeep?

People Keep helps me support and manage my company's HRA program for the staff. The cost is very reasonalbe.

What do you dislike about PeopleKeep?

Would like the monthly reminder to come out a little earlier.

What problems is PeopleKeep solving and how is that benefiting you?

Keeping track and managing my employees HRA requests.

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed