Oracle Siebel Reviews

Highly secure for implementation of Data privacy and businesses process according to requirements.

Siebel do not provide cloud infrastructure for few of the areas.

Configuration tools and application is separate.

Try to automate the process if your requirements will not be fulfilled by out of box functionality.

Products and pricing module helped to tackle the controlling price over various modules

The highly adaptive and customizable as well as the complete out if the box and best of practice funtionalities included.

Some.users (sales) would appreciate better compatibility with mobile devices.

User requirements for quoting and ordering complex telecom products

It was a very smooth application, and I enjoyed using it while working at Vodafone EG.

During my working period it was the main system we used to get our customers' data.

From my point of view, there were many functions with no access to us that were denied by our administrators.

Also, there are many steps to get or review some data.

Older, there were many steps and sequences to view or update the customers' data or change some setups on the customers' profiles, but the newest versions solved these issues.

One of the best CRM tools I have used to date. Though there were a lot of bugs initially, there have been numerous patches released now Sieble is at its best

Bugs and app crash takes a toll on productivity

Releasing new patches of Siebel has made the latest version most stable and working without any bugs to date

Oracle Siebel provides tools to manage and automate the sales process, including lead management, opportunity management, and forecasting. Oracle Siebel allows customers to create and manage marketing campaigns, track campaign performance, and measure ROI. It offers a comprehensive set of tools for managing customer service interactions, including case management, knowledge management, and service level agreements. It also supports multiple vertical industries such as Telecoms, Public Sector, Finance and alot more.

One common criticism of Oracle Siebel is that it can be complex and difficult to implement, especially for smaller businesses without dedicated IT staff. Oracle Siebel's user interface is outdated out of the box and difficult to navigate, which can hinder user adoption and productivity.

Oracle Siebel provides robust analytics capabilities that enable businesses to gain insights into customer behavior, preferences, and needs. This information can be used to develop more targeted marketing campaigns, improve customer service, and make data-driven business decisions. Oracle Siebel can help businesses improve communication and collaboration among employees, partners, and customers. By providing a centralized platform for communication and document management, businesses can improve their overall productivity and efficiency. Oracle Siebel can also help businesses improve their customer experience by providing tools to manage customer interactions across multiple channels, including email, phone, chat, and social media. By providing a consistent and personalized experience, businesses can improve customer satisfaction and loyalty.

I like Product. Because of it's scalable , highly sophisticated and advance platform more than 20 type industries are using. good marketing analysis. Product and catalog management. self service and e-billing

High cost. some rooms for short the process.

have to use only in IE browser app; dont know why other browser support was not available

User Friendly. Helps provide good insights

Tiring. Difficult to train new people for usage

Providing automated insights on performance

Oracle siebel is a great CRM and i like a list of things in this product:

1. Data structurization.

2. Data management

3. Used for large-scale organizations to manage information.

4. Data query and formatting of data

5. User friendly.

A little hard to implement and Highly customize

but all in all it is a good integration platform.

Migration is also a challanging task

Data formation

Data communication

Data query

customer support

Quality assurance

Cloud services

Easy to understand every screen,fast working and easy to drilldown on various fields,clear view from every applet excellent crm to work on

Nothing to dislike as this is one of the best platform to work on

User requests,functionality issue

Oracle Siebel Is an Excellent CRM having the capability of customization and integration.

Excellent Data formatting and on-Demand Data Query.

Very Helpful UI/UX so that anyone can easily Understand different Option.

Can be used in Large scale Organizations like banks and Financial Institutions.

I think there is nothing that I dislike. But Yes the migration process can be challenging but that is Okay.

Data structurization and Data Formatting

Data Communication through different Plate Forms.

Data Query.