Next Gear Dash Reviews

Really great to have a CRM tool specific to the industry

Haven't really found much yet! Just wish there were better marketing automation features

I wish all of my clients utilized this! I work specific with clients in the restoration space and many of them dont have CRMs at all. Really great tool

Next Gear Dash give you all the tools you need to process and produce your job. It's easy to use and very user friendly. It has the capability of veiwing your job in one glance.

Something that Next Gear Dash could look into is Time Sheets. It's been a bit of a stuggle when approving time for many employees and trying to enter everyones time correctly.

I believe I was told that each job when created would have a work order 1 created for Labor. This would be so helpful for our tech team who clock into each mitigation job and the work order is already there to be chosen.

I like that everyone can stay updated on job progress throughout our organization.

That we have to remove and re-download the app several times each week.

It allows us to remain updated on job progress.

Next Gear DASH's compliance tasks synced perfectly with the SLA targets set forth by various referral programs. It ensured that we met all SLA agreements by completing compliance tasks on time. I also always had a great experience any time I had to reach out for support via their chat feature. The response was prompt, personal, and always helpful. DASH also synced with Quickbooks, which is what we use for our accounting software, so it made it easy to export customers and import accounting information into DASH.

Once we moved out of residential insurance restoration into commercial work, Dash no longer met our needs. It was designed for insurance restoration and worked well in that sector, but it didn't really have the features that we needed in commercial construction.

When we used DASH, they were constantly updating their products and services to match changes we saw in the industry. They were familiar with other products we used (Xactimate/Xactware, Quickbooks, etc) which made DASH much more user friendly.

I like that we can load all contracts and documents, drop notes to document along the way and enter dates for milestones. My favorite feature is being able to document calls by calling through the mobile app.

Some of the reporting features for Dash do not work. Photo reports come out looking unproportioned. When sending Work Authorization contracts and final completion certificates electronically some signatures and features do not load.

There is a vast selection of Reports! On the dashboard there is "buckets" for each phase of the job, it helps track completion and proper collection of down, progress and final payments.

Have everything to manage a claim in one place is great--photos, notes, basic info are easily accessible from mobile or desktop.

There's always bugs. They're better now than they have been, but my crew still talks about lost photos due to poor reception and syncing issues. Also, "finish visit" option in drytrack should automatically sync like the photos. So many times we have to manually sync so it appears that the visit is finished on all devices, which makes mismatched data too easy.

If you're doing dry logs by paper, make the switch!

Satisfying insurance industry requirements at a minimum and making steps toward paperless at best,

It's online software so not downloading anything is nice

It is not user friendly, hard to learn, and a pain to set up and sync with accounting software.

Dont.

Not solving problems, only getting more.