NABD System Reviews

NABD is an adaptable, versatile and easy to understand client assistance stage that plans to give and convey ideal Omni channel client care administrations. NABD helps in changing client service groups into client achievement motor bringing about consumer loyalty. NABD can be conveyed as SaaS arrangement or on premise for all business verticals and for various business sizes. NABD System is patching up the client support space with its future reasoning innovation. Programmed steering rules based on rules we characterized before is extraordinary and multi channels that incorporate Facebook, twitter, email and portable applications. Client assistance is speedy. The beneficial thing additionally is the capacity to adjust our customization necessities in barely any days. The cost likewise is entirely sensible contrasted with comparable items. The quantifiable profit was noteworthy and we figured out how to lessen the expense of serving client cases and empowered us to quickly finish cases and react to clients quicker. The tool is excellent, yet particularly I like Ticketing and knowledge base. Ticketing makes it extremely simple and successful to heighten client issues and track them. Concerning knowledge base, it is exceptionally easy to utilize and oversee. It is a decent wellspring of data for the bleeding edge to locate the important information quick and serve the client successfully.

Talk capacities need some serious highlights like visit moving and talk to ticket. Front End can be upgraded a bit more.

We are utilizing this product to deal with all our inner issues. Notwithstanding dealing with our clients communications by means of the client gateway and messages. You simply need to invest some energy designing the framework to at last work as you are anticipating.

NABD System helped me to connect with customer anywhere and by using any social media site like Facebook etc. It is a customer service system that is affordable and comes with monthly subscription. It offers a functional plan and makes ticketing simpler and easier. The knowledge base is also a useful feature to serve the customer. Even if you dislike something or find a problem their team fixes everything. They allow to customize things according to your own style. Their customer support goes out of their way to help the client. Some of my favorite features include social media monitoring, survey management, forms management, feedback management, issue management and multiple others. The reporting and analytic tools provide with maximum productivity. The design is aesthetically pleasing and pleasing to look at.

NABD System contains many useful features but they are not modern so there is need of some advanced features. They need to make improvements in the chat system while dealing with client only. The whole system can be slow at times and I wish they had survey management options. However I think NABD System is worth the price.

NABD System is a cloud based system with maximum functionality at an affordable price. It works for small to medium sized companies and due to its efficient working i strongly suggest this to everyone.

The client support was the most astonishing advantage. I had completed a Demo of the product, I realized that the program was extraordinary and more competent than our association required. I was worried about working with an organization so distant from home and I was wonderfully shocked at how much everybody with NABD needed to help and endeavored to ensure that the item met our accurate details.

It is elusive a con with this association. We didn't have a reasonable comprehension of client licenses and cost expanded to get everybody that required access a permit, however for what we will be escaping the product I think it is as yet worth the expense.

Ticketing framework utilized in patient grumbling following for organization/process/item improvement.

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Nothing to dislike, because even you don't like anything the team is open to fix it very fast.

Take it, make it yours and collaborate with the vendor.

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Our experience has shown that NABD System has been the key to centralization of our customer support operations. It also lets us organize all the questions arising from the different sources such as email, social networks, and apps.

Most of the time, preparing performance reports concerning agent productivity, ticket closure, and customer satisfaction indices can be complex. The pre-built reports available for use do not offer detailed characteristics that can be used to manipulate certain data details.

NABD System also eradicates the necessity of using various software programs for dealing with the customer support in the different channels. This has made work easier and generally enhanced the performance of the organization.

Great system to ask questions or report issues you are having

There are a lot of steps to get your response to someone

When you put a request out, it could take up to 24 hours to get an answer or a suggestion to fix whatever the issue is. It is productive because they respond and help with solutions to the errors.

This software is easy to use. and NABD's software technical support is very excellent and always helpful. it's need some knowledge to ticketing. Ticketing makes it very easy and solve customer issue. it connect multiple channels to contact our customer through any social networking sites like facebook, twitter etc.

In this application some feature are not comfortable. and also this app needs some advanced features in chat with online client. it is very complex and slow sometimes. survey management options are not present. maintenance is very costly.

geeat app, i recommended it.

overall it is excellent application to connect multiple channel to contact our customer. now this time I am not using this software because it is very costly and survey management options are not present.