ZG

Zine G

January 21, 2025 Source: G2.com

I’d say productivity, and scalability and anywhere access, problem I’m solving is saving a lot of time Very good and time efficient

What do you like best about N-able MSP Manager?

.Best thing about it is that it is accessible from basically anywhere I want, personal pc, work pc, and its efficacy directly to the point when using

What do you dislike about N-able MSP Manager?

That it keeps asking me to do updates on it

What problems is N-able MSP Manager solving and how is that benefiting you?

For benefits

VS

Verified User in Financial Services

December 22, 2023 Source: G2.com

This proactive monitoring helps identify and address potential issues before they impact the client's business operations Feedback

What do you like best about N-able MSP Manager?

Quick to respond

What do you dislike about N-able MSP Manager?

Communicates well

Recommendations to others considering N-able MSP Manager?

Easy to use

What problems is N-able MSP Manager solving and how is that benefiting you?

It is little slow.

DB

DIEGO B

November 21, 2018 Source: G2.com

the easy and fast way to acesss my client's Pc's and solve theyr problems is very intuitive manage the software and i can meas...

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AL

Andrew L

July 25, 2018 Source: G2.com

MSP's Best Friend: MSP Manager

What do you like best about N-able MSP Manager?

This is the one-stop-shop for MSPs who need to see their clients status at a glance. Integrated into the Manager is a ticketing system, portal, client-side portal, billing and Operations board to see everything happening at all times. There is a free, fully featured demo that allows you to really see how awesome this is.

What do you dislike about N-able MSP Manager?

There are still some features other products offer that SolarWinds is developing such as Backup, but that was just released as a separate (included) application.

Recommendations to others considering N-able MSP Manager?

Try the fully featured demo before you try any other product. It allows you to carry over settings if purchased, and allows you to get a good taste before you pay anything. its a 30 day trial, so you can actually implement and test.

What problems is N-able MSP Manager solving and how is that benefiting you?

Ease of managing many clients and providing an excellent MSP experience. This allows your business to be ahead of problems and keep your clients running at peak efficiency even without you being onsite.

BW

Bret W

July 15, 2018 Source: G2.com

Intuitive, well featured and reasonably priced.

What do you like best about N-able MSP Manager?

The remote management facility is an excellent choice for those providing a fully managed service. The features allow connection to services remotely and pushing out patches.

What do you dislike about N-able MSP Manager?

There is really nothing to dislike, the interface is clean, integration with your own website is a really useful feature.

Recommendations to others considering N-able MSP Manager?

Go for it, you will not be disappointed with the end result, and my customers love it.

What problems is N-able MSP Manager solving and how is that benefiting you?

Remote support is my main task and clients can send the request via my website so don't have to call me. I also find the remote computer management features extremely useful.

VE

Verified User in Primary/Secondary Education

July 14, 2018 Source: G2.com

High performance, Quality Interface

What do you like best about N-able MSP Manager?

The overall layout of this application is outstanding, when compared to other runner-up choices.

What do you dislike about N-able MSP Manager?

At times, the level of SLA provided by solar winds is sub par.

What problems is N-able MSP Manager solving and how is that benefiting you?

Overall customer satisfaction is being achieved at an all time high.

VS

Verified User in Information Technology and Services

June 12, 2018 Source: G2.com

SolarWinds MSP Manager is able to do everything we need it to.

What do you like best about N-able MSP Manager?

I love how quickly SolarWinds is able to inform us of any problems that our system may be having.

What do you dislike about N-able MSP Manager?

There are times where we have to really search for what is wrong once we are told about it through SolarWinds, but that is a rare occurrence.

What problems is N-able MSP Manager solving and how is that benefiting you?

We are in the call center business, and SolarWinds helps us realize when there is a problem quickly. That is most important for us because if something goes wrong, then the worst case scenario is that we have to shut everything down for a day. With SolarWinds, we don't run into that issue.

VS

Verified User in Information Technology and Services

May 28, 2018 Source: G2.com

Works for what it is

What do you like best about N-able MSP Manager?

The product is online and available from almost any device. The product integrates well with other Solarwinds products.

What do you dislike about N-able MSP Manager?

The feature set is a little light. The more you use it the more you realize it does not have the full functionality of other PSA tools.

Recommendations to others considering N-able MSP Manager?

If you need a full blown PSA then don't go with this. If you are starting small and need a basic ticketing/billing system this will fit the bill and does integrate with the RMM tool well.

What problems is N-able MSP Manager solving and how is that benefiting you?

This functions as a good ticketing, time tracking and scheduling tool and integrates will with Ncentral. It allows for billing and utilization tracking for my business.

VS

Verified User in Information Technology and Services

January 30, 2018 Source: G2.com

MSP manager is the up and comer !

What do you like best about N-able MSP Manager?

The best thing is being able to track, access and monitor all customers. Ticket Creation is simple for the techs, and the customer can also be contacted directly from it.

What do you dislike about N-able MSP Manager?

Recommendations to others considering N-able MSP Manager?

It holds all the info you could ever want and is easy to find.

What problems is N-able MSP Manager solving and how is that benefiting you?

Support is good but SLOW and when you need support, sometimes you need it now not in 48-72 hours. It also is in a constant beta state, they are still working on it. That can be a huge downfall and deal breaker for some people.

VS

Verified User in Information Technology and Services

August 3, 2016 Source: G2.com

MSP Manager Love :)

What do you like best about N-able MSP Manager?

Well, it was a huge learning curve for all of us.

What do you dislike about N-able MSP Manager?

But there is a lot of info out there to help you learn.

Recommendations to others considering N-able MSP Manager?

The ticketing system is stellar, the support is stellar,

What problems is N-able MSP Manager solving and how is that benefiting you?

There is a lot of details which we like to put in that others did not have available.

N-able MSP Manager Reviews

User Rating

Rating Distribution

Do You Use N-able MSP Manager?

Zine G

Verified User in Financial Services

DIEGO B

Andrew L

Bret W

Verified User in Primary/Secondary Education

Verified User in Information Technology and Services

Verified User in Information Technology and Services

Verified User in Information Technology and Services

Verified User in Information Technology and Services

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