Mojo Helpdesk

About Mojo Helpdesk

Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $12.60. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

84%
Momentum

64%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Mojo Helpdesk Awards

# 17 Highly Rated Help Desk Software
Q1 2021

# 10 Most Searched Help Desk Software
Q3 2019

Mojo Helpdesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Mojo Helpdesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Team $12.60 $14.00 per month

Features

Full ticket tracking
Email integration
Self service knowledge base
Canned responses
Custom forms
Customer ticket history
Satisfaction survey
Unlimited automations
Business hours
Basic SLA monitoring
Knowledge base suggester
Time tracking
Custom views
Google integration
Single Sign On: Google, Microsoft, SAML, Classlink, etc...
Branding

Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.

Business $21.60 $24.00 per month

Features

Includes features of Team plan, plus
Restricted agents
Escalation rules
Ticket merging
Round robin assignment
Advanced business hours
Advanced SLA monitoring
Private knowledge base
Advanced security
Your domain
KPI
Paper invoice
Phone support
White-glove service

Plenty of storage, queues, forms, triggers and automation. 100 agents max.

Enterprise $30.60 $34.00 per month

Features

Includes features of Business plan, plus
Advanced reporting
Dedicated account manager
Priority support
Automated exports
Increased quotas
Sandbox
HIPAA compliance
DBA

This plan is ideal for businesses who run a mission-critical ticket tracking and helpdesk. Unlimited agents.

Education and Non-Profit Organization Custom

The software offers a 25% discount is available to educational and non-profits organizations for the enterprise plan yearly subscription only.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Mojo Helpdesk Pricing

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Mojo Helpdesk Reviews

User Rating

4.6/5 (Based on 312 Ratings)

Rating Distribution

Excellent
61.5%
Very Good
33%
Average
4.8%
Poor
0.6%
Terrible
0%

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Review Summary

Mojo Helpdesk receives positive feedback for its easy-to-use interface, streamlined ticket creation and management, and integration with Google Workspace. Users appreciate the ability to categorize, assign, and track tickets, and many find the customer support responsive and helpful. However, some users express concerns about the search function, mobile app functionality, and limited reporting options. A number of users also highlight the need for more robust customization options, especially in the UI and reporting features.

Pros

Mojo Helpdesk provides an easytouse interface that helps streamline communication with the team.
The system offers convenient features like creating tickets from emails, enabling users to log incidents easily.
Mojo Helpdesk effectively prioritizes client requests, making it a valuable tool for managing support inquiries.

Cons

The lack of intuitive features for users, like color coding or notes, can make organization challenging.
The mobile application is often criticized for needing improvement.
The search function is frequently reported to be lacking, making it difficult to find specific tickets.

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