Melu Managed Live Chat Reviews

Melu provide a live chat team 24 hours a day on our website.

They are polite, efficient and always willing to learn.

I cannot find anything to dislike, if we ever have an issue I point it out, they correct it and we improve our live chat experience in doing so.

Our business means we see lots of confused buyers who do not know where to start. Melu provide that critical human touch to reassure people and forward to us any particularly challenging querstions from potential customers.

We use Melu for our online chat function, and their system works well. They have been happy to discuss ways in which customers may better interact with the service. I have been very impressed.

The team's adaptability to trying new things.

Not Applicable, Melu have provided a good service.

It is useful for clients to be able to communicate with someone when staff are not available.

Melu have been providing us with leads generated from visitors to our website. It is a great service and has provided us with additional revenue for our business, which pays for itself. If you are looking for more customers and clients, then having Melu live chat installed on your website is well worth the investment.

Having a genuine person respond to the enquiries rather than an artificial automated response that you get when dealing with some supposed chat functions.

There is nothing to dislike the service has been brilliant

Responding to enquiries to our website, which are opportunities that may have otherwise been missed.

Melu do our chat function on our website 24/7 with actual human beings - very professional service with great leads generated. All enquiries are dealt with immediately a very impressive service - thank you Melu!

The fact that actual human beings reply to the chat function live. This adds real value and authenticity to our brand and business

There is nothing that we dislike, it is all good.

We can now see that customers use the site to book through. It also enables people to contact us without picking up the phone, making us much more convenient to reach.

We hired Melu to manage our website chat, particularly out of hours. This has led to some very good leads that we might not otherwise have gained.

That we don't have to worry about being responsive out of hours. Melu will answer the questions they can and get the details of the client so we can follow up in office hours.

Nothing - we're happy with the service. It all works fine.

Just as above - it helps us to capture leads that we might otherwise have missed. Some of these have resulted in bookings but due to the nature of our business it's hard to say whether this is as a direct result of using Melu.

Provided a live chat service for website visitors

The service provided out-of-hours help and support for clients and a means to acquire additional leads.

Unfortunately, no leads have yet gone on to convert into sales.

Melu Chat means when we can't be there for a Client's needs, they can

We are 40-year-old family law and estate planning mid-sized law firm in Portland, Oregon. We wanted to provide our clients and potential clients with a way to communicate with us outside of business hours.

Implementing Melu Managed Live Chat was made easy by the staff assisting with writing the FAQs. Our clients and potential clients now have the ability to speak with a live human being 24 hours a day, 7 days a week. We went Melu because of the live interaction. Our clients often question the person answering chat messages, asking if they are a live person. They are delighted when the answer is yes!

I am extremely pleased with Melu's services and I would encourage everyone to give them a try.

I wish I had a little more control over the Melu administrative dashboard, but every time we need a change made Melu staff quickly responds and updates information for us.... so, I wouldn't consider it a true "dislike."

We are allowing our clients and potential clients to communicate with us at times that are convenient and safe for them. With the pandemic creating situations where people are at home together, it is imperative that people seeking assistance with divorce or domestic violence can request help outside of business hours.

We are providing an opportunity for our staff to review Melu chat transcripts before reaching out to clients and potential clients to discuss their needs; a process that is far less stressful than our previous process.

Melu provides visitors to our site with a direct resoonse to their enquiry without them having to scale the site. It saves our clients time, meanwhile provides direct qualified enquiries to our sales team who can pick up the conversation with the right information.

It's efficient, insightful, and effective! Good reporting, the team provides a real-life connection as opposed to AI - maintaining this and scaling will be key!

The inconsistency between operators can cause inconsistency in our brand messaging such as where are services are located, and that we provide but ultimately it gets us the results!

Provide as much detail and information to Melu as possible during the induction - it will help them and it will help you in the long run!

Firstly, we are converting a lot of more website visitors on our site who perhaps were unable or didn't have time to find what they were looking for previously. Secondly, leads are pre-qualified before reaching our Sales team, allowing them to provide a more personalised and insightful first point of contact - ultimately solving their problem more efficiently and effectively.

Melu helped us to attract new clients via the website

Easy to implement. Friendly and very helpful staff

Nothing to dislike. Melu provides perfect service

I have discovered that live chats work.

Answering the first client's questions. Persuading clients to contact us. Getting real clients communications

Live chat on website

I am not a fan of chatbots at all and I don't know many people that disagree! to have a live person on the end of chat provides better service

I got a little confused on the setup. If everything could be included on one email that may help.

Get it! It is leaps and bounds above chatbots (chatbots never seem to answer my question!) Live chat does exactly that!

capturing traffic on website - engaging them into a conversation as can then understand what people are mostly searching for