Maintenance Connection Reviews

Seamless SAP integration for asset parts ordering. Asset hierarchy structure for relevant PM reliability concepts. Can easily be configured in so many different ways for future foward asset configuration and auto add PM configuration based on asset class.

Extensive program that will require separate training to fully utilize. Nothing about the program is noteworthy as a "dislike" but without the proper training, it will be difficult to fully utilize a fraction of the potential. Easily one of the best if not the best asset and PM management systems today.

Set up separate training to understand how to fully use the program before rollout.

Reliability based failure mode prevention through Asset restructure and PM utilization. Minimizing maintenance related cost through kpi capture. Spare parts deficiency for equipment and SAP reorders.

Maintenance management, safety and planning

When u start any maintenance task, let it be finished before doing any other task even a very little i.e. torque marking

Validation of different tasks

I love the Automation features. It makes tracking maintenance on our equipment so much simpler than the older software's we used to use.

Need More Features in MC Express........

Set Standards and follow your own standards.

We are solving the enormous task of maintaining a whole manufacturing facility 3x times over. one additional benefit is the conversion from time to meter based PMs. this is a huge money and time saving conversion that is the future of maintenance.

That is is very is to use and it, and customize reports

Really it is very easy to use not too much to complain about

Problems are the updates we sometimes have to go back to another set to get it back working correctly but MC helps us get it back.

Simple hierarchy and module organization. Easy to automate PM checks and services and simple for techs to fill out work as it is completed. Solid support from implementation coach. It is so intuitive that I was able to start using it from day 1 without training.

I would like to see a better system for creating reports. Currently I need a report for every KPI. I'd like to combine my KPIs in one simple report to show to both techs and management.

It is very user friendly for new teams and people in new roles if there is some familiarity with other CMMS or database systems. Get training on the reports that are available and how to edit them to make them what you need, the report system is pretty good and can save a lot of time.

By making sure all equipment is reviewed by technicians on a periodic basis we've reduced mechanical downtime by 50%. Using the requestor portal defects are identified by personnel in different departments -these are then addressed by our techs and when the work order is closed it sends an automated email to the requestor. This has helped our transparency in the maintenance department and helped in developing partnerships across the organization.

I like that we can go one place for creating and maintaining a work order history. I appreciate housing a living record of our inventory. Not only that but it creates reports that will give us a picture of project status.

Maintenance Connection's ability to be robust also deters from being user friendly. Locating data within the system can be time consuming.

If you're looking for a one stop shop, you found it.

It allows us to go to one location for a variety of software needs. We use to have one unorganized location for our inventory. We had a separate software for our work orders. We had yet another software for our contracts.

MC offers the most comprehensive format for maintaining and track equipment records. Similar programs put more emphasis on the preventive maintenance tasks and lack data fields necessary to track equipment data. The reporting tool is also very helpful.

The reporting tool can be very tricky. If I was not able to create the report I needed, I could reach out to MC support for help. If there was more of a push button route for building the SQL string that would make a world of difference.

Place an emphasis on your structure and expected level of detail at inception. A clear idea of the system you want in the beginning will reduce the chances of having to go back and make changes at a later date.

Tracking equipment history and realizing changeout dates.

The ease of entry and reporting on data.

Processing time when creating a WO, and during startup.

Just realize that you work on assets, they need WO's and you need to analyze how that's working for you. MC will facilitate and inform you of those assets and work being done on them. Machinery or Customers, assets drive our business.

Example, paperless parts requisitions. Quicker response, and better tracking.

Service Requestor is very easy to use and provides service ticket creation approval capability (desired). The Tech WorkCenter facilitates rapid task completion, status, and activity while Techs are using mobile devices - tasks can be esaily closed in the field and eliminates the need for non value-add office work.

Accruent Launch Team has been helpful and flexible in their support of our team and clients.

Cost increases for additional annual site user licenses

We've solved inventory stocking level variability problems (excess inventory) and enhanced overall Maintenance Team accountability. We've also noticed that using the Reporter/Dashboard to create daily reports has greatly improved daily communications amonst key stakeholders within Productions/Operations Teams.

Service Requestor is very easy to use and provides service ticket creation approval capability (desired). The Tech WorkCenter facilitates rapid task completion, status, and activity while Techs are using mobile devices - tasks can be esaily closed in the field and eliminates the need for non value-add office work.

Accruent Launch Team has been helpful and flexible in their support of our team and clients.

Cost increases for additional annual site user licenses

What problems are you solving with the product? What benefits have you realized?