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Mailchimp Transactional Email Reviews

User Rating

4.4/5 (Based on 167 Ratings)

Rating Distribution

  • Excellent

    62.3%
  • Very Good

    25.7%
  • Average

    7.2%
  • Poor

    1.2%
  • Terrible

    3.6%

Do You Use Mailchimp Transactional Email?

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Review Summary

User reviews of Mailchimp Transactional Email (formerly Mandrill) highlight its ease of use, particularly for beginners, and its reliable deliverability. Users appreciate the robust API, enabling seamless integration with various platforms and facilitating automated email campaigns. However, some find the user interface somewhat confusing and the pricing structure relatively high, especially for small businesses. While the free plan offers a generous number of emails, the cost of higher tiers can be a deterrent. Additionally, users have reported inconsistent customer support experiences, particularly concerning responses to technical issues. Overall, while Mailchimp Transactional Email provides a solid transactional email service, potential customers should consider their specific needs and budget before committing.

Pros

  • Mailchimp Transactional Email is easy to use and integrate with other platforms.
  • It provides reliable email delivery with a strong reputation and boasts excellent deliverability rates.
  • The platform offers a free tier for small businesses and startups, making it accessible to all.

Cons

  • The price tiers can be expensive for higher volume email senders, especially compared to competitors.
  • The customer service can be slow to respond and sometimes lacks technical expertise, particularly for Mandrillspecific issues.
  • The platform's UI can be confusing for new users, and some features, like the customer journey builder, require improvement.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

November 20, 2023 Source: G2.com
"A pioneer system that is always updated and reliable"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

I like the fact that from longtime they give the opportunity (also for free, up to a certain level) to have a professional system that has always grown up in time, with updates and improvements.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Sometimes I find it a bit complicated to surf between all the functionalities and from the last modification of the conditions there are some limits that are creating to me problems with my free account, but I am grateful for all the positive aspects

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

It is giving me the opportunity to stay in touch in an easier and professional way with my customers or people interested in the business

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KM

Kamal M

October 12, 2023 Source: G2.com
"Most Efficient CRM for Mailing!"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

The overall the product is great. Specially the seamless integration with websites and marketing flows. It also provide the free version for start-ups. The template is also very user friendly.

Go to product for e-mail campaigns

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Nothing as such butthe price tier is a little on the higher side. It is challenging for a small organistation. The pricing plan could be more flexible.

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

As an organization we were facing challeng with reliability and delivery aspect but after mailching transactional email is incredibly reliable. It ensured that transaction emails, such as password reset request, purchase confirmation and reached receipients promptly.

High deliverability rate and low spam rate make it an excellent choice.

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bb

bandla b

March 6, 2023 Source: G2.com
"Awesome using the tool, user friendly navigation and dashboard"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

User experience and analytical structure

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Data backup concern is there. Once we delete the contacts and it wont be retrieve in any folder

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

Followup emails will give lead generation by nurturing the contacts

Read more
PN

Priyanka N

February 14, 2023 Source: G2.com
"Best Email Marketing Service with Automated Response"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

Automated Response. Just the perfect solution for email marketing.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Nothing in particular, this is just what i wanted for my business

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

I use it for automated Responses, which is helping me not to miss out any of the clients mail.

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AS

Amit S

February 11, 2023 Source: G2.com
"No 1 Email Marketing & Automation Platform"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

Mailchimp has one of the best user interfaces that helped me to learn quickly about the platform. The automation options and how you can create pre-built journeys after your main campaigns are over is one of the best features available on the platform. It also helps you in re-marketing your customers based on the campaign reports provided on the platform.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

It is an exciting platform hence there is nothing to dislike about it other than it might be costlier for new startups. They can come up with more flexible plans for small businesses.

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

It has basically helped me in customer retention programs for a few of my clients as well as helping us pitch multiple different products. The automation campaigns have helped me save a lot of time as earlier I used to do manual campaigns.

Read more
GK

GAURAV K

February 3, 2023 Source: G2.com
"Best Free & Paid Email Marketing Tool On Internet"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

I started with the free plan a few months ago and It has been amazing how easy and detailed this platform is. MailChimp UI/UX for the new users to understand the platform and start fresh in email marketing is what separates it from others in the market.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Nothing to dislike as of now as their support team has been very prompt.

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

We have been able to reach our old customers with various new offers as we are in real estate business. As this has been very effective in marketing our new projects and increasing our customer base along with good retention, we are working to get a paid plan.

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SS

Saurav S

January 30, 2023 Source: G2.com
"Best Email Communication Platform For FinTech Businesses"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

Best part about mailchimp is how easy it is to use. If you are new you can start with a free subscription to learn about the platform. It is easy to set up as you get an account executive person who helps you while setting up your account. The analytics are amazing to understand as it will help you increase your response as well as engagement rate.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

The real challenge has been pricing with Mailchimp as it is costly. Apart from this nothing is negative as of now.

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

As we are a FinTech company, it has helped us a great deal in collecting EMIs on time and educating our customer base on different financial products. The engagement rate has been amazing on our application since we have started using this platform. The uninstall rate has come down drastically. This is a big win for us,

Read more
BN

Bhavesh N

January 20, 2023 Source: G2.com
"Perfect platform for effortless email marketing."
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

The best part about Mailchimp is it provides a detailed analysis of the overall performance of an email campaign. We can create creative and customized templates for different recipients. Another best thing is we can easily integrate Mailchimp with other social media platforms. Also, the pricing structure is budget-friendly for mid-sized businesses.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

I dislike nothing specific about Mailchimp, but there is a need to make the support team more proactive to improve customer experience. The pre-designed templates are elementary and need more creativity here. Also, the UI for the mobile app can be improved.

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

Before Mailchimp, it was quite difficult for us to carry out manual email campaigns, but, now, with the help of automated emails, we can schedule our campaigns and shoot out the emails, which eventually reduces human efforts. The email delivery report, opens and CTRs help us correctly target the audience and ensure our emails reach our recipients' inboxes.

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SC

SUDHANSHU C

January 19, 2023 Source: G2.com
"Great email marketing solution platform"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

Mailchimp is really very easy to use. Just go through short training videos which will help you understand how to use the software. Once you have hands on it is really easy to use for day to day work like creating new campaigns.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Restricted to specific features and designs when you are using its free version and Subscription Price should be more reasonable....Customer support should be more responsive to the queries

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

Really helped in retaining customers and thus gaining new business and projects which helped us grow. Would recommend anyone to go with this software if someone is new in business and would like to grow further through email marketing or for creating landing pages to promote their products online.

Read more
SS

Sumit S

January 18, 2023 Source: G2.com
"Best Email tool"
What do you like best about Mailchimp Transactional Email (formerly Mandrill)?

I can send bulk emails in one shot with ease.

What do you dislike about Mailchimp Transactional Email (formerly Mandrill)?

Cost is a little higher from other competitors

What problems is Mailchimp Transactional Email (formerly Mandrill) solving and how is that benefiting you?

We have a large customer list, so we can't reach everyone through publicity.

Read more

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