LiveVox Reviews

Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are always on the latest version, with constant improvements and advancments.

There is very little to dislike. In the last 4 years I can only think of 2 times where there was more than 10 - 15 minutes of down time. Help is always just an email away.

It is a great scalable, repeatable, easy to use platform. DID I MENTION HCI?

We are solving for efficiency and effectivness, LiveVox allows us to meet our members where they are and in the channel they prefer to be communicated in. Its a great tool and a true Omni Channel solution.

I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten steps ahead of you. I do want to thank Brandon Kinlein and Aaron Easley for their time and patience in getting us familiar with the system

There is not too much that I did not like about it. Once you go in and start playing around with all that it has to offer, the system will become easy to navigate towards your end goal

I would recommend Livevox to anyone out there that is trying to deep dive into numbers with their team to get a better understanding of the daily intake. Play around with all that it has to offer, and you will not be disappointed.

I believe it has solved a lot of intricate details that we were looking for as far as getting down to an under-five second report that can tell us how many calls were incomplete during that timeframe

The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one platform, allowing our business to service our consumers through any channel they prefer.

We'd like to see more canned reports reflecting all KPI's.

LiveVox continues to provide industry leading technology, which we leverage to communicate with consumers, drive our contact strategies, test new strategies, while remaining compliant with state and federal regulations.

The staff is polite and overall insightful. The product is somewhat customizable.

Timeliness of completing requests needs improvement. Releases of new versions are overpromised with ambiguous deadlines and when released several bugs are not tested thoroughly.

Explore their various products and consult with other businesses using those products to discuss any issues they are seeing.

Agent Productivity, Multichannel Communication, TCPA compliance.

LiveVox is the only platform in today's market, which provides state-of-art Telephony solutions with the best Omni Channels to transform your old-style Contact Center to the latest and provide world-class services to your client and customers

Less number of LiveVox users (companies) in India

Now, India is a outsource giant and the leader in the world, it requires more marketing strategies and a Sales team in Asia and India territory to widespread the LiveVox products

This will definitely help to all the clients and LiveVox as a group down the line

As a financial corporation, dealing in the mortgage industry, each call is an income call, can not miss a single opportunity to talk to our customers

With the help of smart IVR services and options, we are now able to engage our customers without losing them, "happy customers, more business"

Client Service has been getting better and better each year. In addition to improving their service, they've gotten better at listening to their user's ideas for new releases and enhancements.

Sometimes the new releases feel like they're a bit "lite" on new features and enhancements. Also, some of the integrations they've done on recent partners or acquisitions seem to have taken a long time.

LiveVox is our omnichannel contact strategy platform. We've gone from many diverant systems, to a one-platform, multi-channel (omni really) system that's integrated into our platforms to give us a "one view" of our customers.

Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin

Not able to use Computer to make calls, we continue to use Desk Phone to make calls.

New Regulations are easy to manage. SIQ very helpful with identifying possible issues.

Omni channel communications allows flexibility in a challenging landscape

Not much to dislike, customer service is exceptional.

TCPA and REGF compliance are automated

Livevox is a user-friendly platform, I have worked for call centers for over 20 years and gone through several transitions from one platform to the next. I have to say that Livevox continues to exceed my expectations for providing a consistent, reliable and personalized experience.

There is not a single downside to using Livevox, in my role, the software meets my expectations and my company's expectations.

From my role in compliance, Livevox has created solutions to meet the increasing regulatory requirements for financial services providers. From Regulation F to call recording/data used in legal proceedings, they have helped me solve countless issues I simply would not have solved without using their technology and resources.

Ease of reporting with the new b/i tool.

Wish reports in the cdr were more customizable.

Getting increased call volume beyond what a normal rep can accomplish manually.