LevelEleven Reviews

User Rating

4.5/5 (Based on 274 Ratings)

Rating Distribution

Excellent
61.3%
Very Good
33.6%
Average
3.3%
Poor
1.5%
Terrible
0.4%

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Review Summary

User reviews for Level Eleven highlight its strong gamification features, which are effective in motivating sales teams and increasing their activity. A common theme is the positive impact of the interactive scorecards and leaderboards displayed on office TVs. Although many users find the software easy to use, some report difficulties configuring contests or complex metrics. Customer service is generally lauded as helpful and responsive, but a few users express concern about limited functionality or technical glitches. Overall, Level Eleven is considered a valuable tool for sales performance tracking and motivation, with room for improvement in certain areas.

Pros

Level Eleven gamifies sales, boosting team motivation and performance.
The platform allows for easy customization of contests and metrics.
The Scorecard feature provides realtime performance data for managers.

Cons

Customer support can be unreliable and unresponsive to issues.
Setting up contests and maintaining content for Channel 11 can be tedious.
The software can be buggy and prone to crashing, especially on desktops.

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Reviews

Shannon K

May 5, 2022 Source: G2.com

Fantastic solution for measuring sales activity, puts your most important KPIs at your fingertips!

What do you like best about LevelEleven?

The LevelEleven software is an excellent addition to Salesforce if you are a leader managing your sales team by measuring their ACTIVITIES vs. just total revenue, which is a key success factor. It allows you to choose the behaviors and actions you want your sales team to take, and measure their performance in real time. It puts your most important KPIs at a quick glance, and also stack ranks the team in a way that is very motivating for competitive salespeople. We used just their very basic solution and saw results very quickly. I highly recommend the tool, and also the team! They were fantastic in helping us configure it in a way that works for us, and showed us how to easily make any changes ourselves. Fantastic solution! Another side benefit - It makes your team log their work in salesforce if they want to show up well on the scorecard!

What do you dislike about LevelEleven?

We had no downsides at all. Even the salespeople found it easy to use and liked seeing their rankings.

Recommendations to others considering LevelEleven?

No problems at all, set up and config were easy, their support team was fantastic and easily reachable.

What problems is LevelEleven solving and how is that benefiting you?

Benefits - my team logged more in salesforce (Eureka!), scorecard was meaningful and motivating, very easy to read.

Alton

November 27, 2021 Source: Financesonline.com

We use LevelEleven to increase our sales productivity

PROS: I have been searching for a product that will align incentives for sales and marketing. A member of Level11 support team, Ashley I work with, is really helpful and she is really part of my organization team. Every week in our company we run competition and she always has new ideas, brainstorms, and debates and executes. She gave us an idea for Sales Qualified Leads. The competition we run increases the productivity by 100%.

CONS: It would be great if they could include more integration with Likedln. I believe they work on improvements.

Phil

September 9, 2021 Source: Financesonline.com

An easy to use tool to create contests that motivate our team

PROS: It is very easy to create contests, whether on the fly or plan on a longer term. I also love how easy it now is for my sales team to be aware of how they are doing towards their goals. It has been a great investment that has helped us engage the team.

CONS: At times I have had difficulty tracking metrics specific to my organization. In such cases, I had involve my IT team which slows things down as a result.

Shawna

August 22, 2021 Source: Financesonline.com

Easy to provide real-time gratification for our team members

PROS: The individual scorecards have made it easy for us to provide real time gratification for our inside sales team members. We don't have to hunt for anymore for dashboards/reviews wondering if the data there is correct.

CONS: Not being able to click on the scorecard to see a list of applicable metrics is often limiting. I would like to see the metrics that have contributed to the results displayed.

Pauline

August 5, 2021 Source: Financesonline.com

We cannot imagine our company without LevelEleven software

PROS: We use both Level 11 and Channel11 app, they are easy to use and very intuitive. Fast and pain free for our department when building new contest in order to motivate our sales teams. The tool is wonderful for motivating support, adoption and everything that comes with Salesforce system. With add-ons we are able to present the key contests on TV screens in each office and help the remote offices and teams to feel more connected with whole company and other departments. Whenever we face some issue, its customer team is always there to help.

CONS: We don’t have nothing to dislike.

Tony

May 12, 2021 Source: Financesonline.com

We cannot imagine our company without LevelEleven solution

PROS: Along with LevelEleven we are using Channel11 app, they are easy to use and intuitive. They are great for creating new contest in order so we can motivate our sales team. It is great tool for motivating support and adoption. Thanks to add-ons we can present important contest on large screens in every office so the remote offices and teams can feel more connected with the company and other departments. The customer support team is responsive and always ready to help.

CONS: We don’t have dislikes.

Janice

May 6, 2021 Source: Financesonline.com

LevelEleven helps us to improve our productivity

PROS: LevelEleven is simply to use product, creating contests is very easy and you can create them on the go or you can plan them longer. With latest updates my team knows how they are doing towards their goals, thanks to Scorecard. We have experienced great increase in sales activity after running short term contests, the overall productivity is highly increased to 10-15% with Scorecards. All in all, LevelEleven is great investment and it really helps us to engage our team.

CONS: Sometimes I have difficulties with tracking specific metrics, but I believe that this issue is because I don’t involve my IT team, which I should.

Lynne

April 24, 2021 Source: Financesonline.com

With LevelEleven we managed to improve our productivity

PROS: LevelEleven is simple product that makes creating contests easy and we can create them on the go or we can plan them longer. I’m very satisfied with the latest updates because we can foresee our goals and we have clear vision where we are going. We managed to increase sales activity after running short term contests and to increase the productivity for more than 30% with Scorecards. At the end, I have to say that LE is great investment and it is worth the price.

CONS: Tracking specific metrics can be difficult but I believe this is becuase we do not involve our IT team.

Darlene

April 8, 2021 Source: Financesonline.com

I love this product

PROS: From my point of view, Level11 is easy to setup, install and use. You can easily build metrics especially if you have a report in Salesforce. They get lot of our BDR’s and it creates some friendly competition environment in the office. It offers transparency to whole department and ability to track the performances through the whole month.

CONS: First of all, I don’t like the color scheme, the black was very dark and ominous and some of our people hid the leader board. As an administrator, I have found that some of the metrics are hard to create (for example, If I want to create a metric that contains deal type A or B I need to make “doesn’t contain deal type C). The product is amazing but they could make it more customizable.

Ricardo M

April 8, 2021 Source: G2.com

Great experience with LevelEleven to accelerate my team