KMS Lighthouse Reviews

I like that it makes finding information quick and simple.

I dislike that I have to reopen the tab everytime I need to log in.

KMS Lighthouse has solved our agent knowledge centre issues, which has improved customer response times and overall customer experience.

We have been using Lighthouse for over half a year now and we all appreciate its clarity and ease of use. We were able to add in whichever information could be needed in a very neat and clear way.

We are still learning how to use it to the best of its capacity so we have not found anything negative to say about it but will make sure to update our review if we ever do!

KMS Lighthouse allows our company to have all processes and training centralized in one spot, which allows for an easy way to find any resources needed. Our customer service department has flourished since the use of KMS and we look forward to using it to its full capacity in every department.

Easy to handle, multiple instance and can handle multiple articles easily

UI needs a little more admin friendly missing important reports

KMS was able to handle customer and agent facing instance for us. And was able to identify article in different languages

Very much an empty slate that you can design to fit the needs of your company. With enough prep, you can use this for your entire knowledge base needs, with a good amount of interactivity.

The platform is a bit more rigid than other products we've used in the past. Not a deal-breaker, but it takes some time to fully learn the tools and how best to utilize them.

We needed a knowledge base that would grow with the company and one that provided enough interactivity that it would promote learning for every type of learner.