Klaviyo Reviews

User Rating

4.4/5 (Based on 1,724 Ratings)

Rating Distribution

Excellent
67.3%
Very Good
22.6%
Average
2.8%
Poor
0.3%
Terrible
7%

User Sentiments

Ease of Use, Email Automation, Extensive Integrations, Powerful Segmentation

Unreliable Analytics, Slow Customer Support, Limited Email Template Customizations, High Cost For Larger Subscriber Base

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Review Summary

Klaviyo is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and effective email marketing capabilities. Many reviewers highlight its intuitive drag-and-drop email editor, robust segmentation options, and detailed analytics as key strengths. Additionally, Klaviyo's customer support is often commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding its pricing and occasional technical glitches. Overall, Klaviyo is considered a reliable and feature-rich email marketing solution suitable for businesses of various sizes.

Pros

Easytouse interface and intuitive draganddrop email builder.
Robust segmentation and personalization options for targeted email campaigns.
Comprehensive analytics and reporting for campaign performance tracking.
Integrations with major ecommerce platforms and CRM systems.

Cons

Can be expensive for small businesses with limited budgets.
Limited customization options for email templates and landing pages.
Occasional technical glitches in the email delivery system.
Limited support for advanced email marketing techniques like A/B testing.

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Reviews

Muhammad Shahroz

November 24, 2024 Source: Trustpilot.com

Have a great knowldge

The service was outstanding and provided significant assistance.

Taylor M

November 12, 2024 Source: Trustpilot.com

Amazing Customer Service

I spoke with Danielle. and she was awesome. she helped solve my problem of creating an add to cart metric. She gave me advice on flows and also educated me. If she is the example for the team I am very happy to be a customer.

Henrik

November 12, 2024 Source: Trustpilot.com

Everything perfect

Date of experience: November 12, 2024

Catherine

November 5, 2024 Source: Trustpilot.com

Excellent

I can always count on Klaviyo support to help me out. This time, it was about a webhook that wasn’t working. No matter the issue, they respond quickly and always manage to resolve it. Thank you!

Alan

October 26, 2024 Source: Trustpilot.com

Lucas Reymond was fantastic

Why so many 1 Stars?

Sheesh! There are lots of bad reviews here!
I signed up a month ago and found Klaviyo far superior to the other four platforms I used in the past. Lucas Reymond was fantastic at helping me get my account warmed up. The live chat has been a lifesaver; I've been using it for over an hour every day for the last three weeks. Every other app I use on Shopify works with Klaviyo, so I no longer have to use annoying Zapier.

Daisy

October 24, 2024 Source: Trustpilot.com

Absolute Superstar = Marius D'Souza.

We had a fantastic onboarding with this platform! Marius was incredibly helpful, walking us through all the features and making sure we felt confident using them. The platform itself has many valuable features that our previous system didn't have. It's also very user-friendly, and the support team has been excellent whenever we’ve needed assistance. Highly recommend!

Bhushan Hinduja

August 5, 2024 Source: Trustpilot.com

One of the best Customer Support Experiences!

The Customer Support Team did an excellent job at addressing our queries and providing assistance throughout the entire process. This was one of the best customer support experiences we have had so far.

Mete

July 23, 2024 Source: Trustpilot.com

Very Happy

Great service by Luke from customer support.

Rory Ihlamur

July 22, 2024 Source: Trustpilot.com

Support is always very responsive and…

Support is always very responsive and helpful. There has never been an issue I can't solve.

Matt Olorenshaw

July 19, 2024 Source: Trustpilot.com

Great support

Great support! Fast! Experts!