Kipwise Reviews

It's basically a foldering system for all things training.

It can become pretty messy if up keep is lacking.

It was used for our training system. We could send a training document or article rather quickly to team mates.

Easy to navigate with flexible folder structure. You can set reviewers for your content so that you will receive automated review reminders. They have great integration with Google Drive, so setting up is easy. I simply need to connect my Google Drive, and I can search for the previous docs that I've created on Google Drive directly on Kipwise.

I think table formatting can be improved. However, you can work around this by embedding a Google spreadsheet instead.

We were simply using Google Docs before using Kipwise and Kipwise has definiitely helped my team to be more organized, saving us a lot of time in finding information that we need.

User-friendly and very easy to setup.

The search is awesome - with their Slack integration and Chrome extension, you can easily surface information on your knowledge base directly inside Slack or via the browser extension.

Also like their collaborative editing function, making it very easy to collaborate on taking notes with my teammates.

Their customer support is fantastic - they respond very quickly when I have questions and are always very helpful.

Would love to be able to customize the user dashboard but I know it's something they are going to launch soon.

It's a great tool and I highly recommend it!

Wanted to share guidelines with my teammates in a more efficient way to standardize our workflows. And Kipwise have definitely helped us a lot in this area.

It's very easy to use. Anyone in the company can create a post or edit an existing any time.

There isn't much I dislike. It's easy to categorize and embed videos but maybe the layout could be more visually pleasing.

No real problems other than it takes muscle memory to get people to look their first before going round-robin asking every employee until they get an answer. However generally speaking it has been a benefit and a time saver for most.

It's super easy to create pages dedicated to knowledge that can be edited and shared with the team. You can create like a whole system that also each department to create tabs in which they can write up some knowledge they have: processes, way of working, etc. You can use it anytime with any colleague to explain something.

The UX/Ui is not great; It can become a real mess if you don't try to put some sort of organization from the start. As anyone can create, copy, and edit. The best is to have one dedicated person per team to create or edit, and all other users can just read and comment.

We wanted to be able to centralize everything in one place in terms of knowledge. We started with a document but it was too hard to use. Kipwise helped us make self-growth achievable.

The best part of Kipwise is its documentation hosting capabilities with features that allow those documents to be segmented by category. The search bar allows for relevant articles/documents to appear, which makes it easy to find what you're looking for.

The only downside to Kipwise is that there is a learning curve when it comes to ensuring that users are following best practices, set by the company. If these practices aren't outlined, it can feel like a free-for-all within the platform and documents aren't categorized correctly, updated regularly, or there is repeat information that shouldn't be there.

Kipwise has helped significantly with training. When I was a Team Director, Kipwise allowed me to ask my direct reports, "Have you searched for that in Kipwise?" so I didn't have to answer the same question multiple times from each individual. Such a time saver!

Love how folders can be used to organize. Also being able to access through slack is a game changer! Having a website to use as a knowledge base that's also easy to access it wonderful.

Sometimes finding the right article can be very difficult. It seems like over the past couple years the search feature has gotten better but there's still room for improvement.

With all the knowledge floating around the company, we're able to compile it in one place. This also allows for us to point people in the direction of kipwise first rather than coming to managers about the same questions over and over.

I greatly enjoy the article format and simplicity of the documents. It makes it very easy to follow a bulleted list of instructions and allows for greater detail to be fleshed out. I love the ability to enclose links to other articles that pertain to relative information, both internal and external. I love the slack extension.

I don't enjoy the actual home page and how the home area presents articles. It is difficult to find articles other than the 'favorites' and 'search' functions. It is easy to have outdated articles or articles that no longer pertain to the organization's current processes.

We are solving the need for a centralized platform to house internal knowledge and processes. It makes training efforts more productive. We are getting our team trained as quickly as possible and an easy way to access it.

User Interface is great. Easy to navigate if organized properly.

Documents and articles become outdated very quickly.

Keeping it all up to date and current with processes and procedures.

I do like that you can make an article about anything and you are able to import screenshots and documents to make it easier for people to follow. I also like that anyone can create an article.

It's really not intuitive and very hard to search. Even when you know keywords and stuff you still have to search through lots of results to potentially find the one you are looking for.

We use it to have company-wide instructions on how to complete tasks. I do like the benefit that other people can edit documents so if someone leaves the company we don't have to completely rewrite the entire article.