Kinetic Data Reviews

Elegant solution for survey and calendar.

Nothing to dislike. Working with the product and the support personnel is a pleasure.

Multiple Surveys in one company that are isolated from different groups. Change Calendars that allow the change manager to run a succinct and efficient CRB every week Internationally and Domestic.

The best part about KD has been having the developer, Unus, who has created a CRM for our martial arts team and it's been incredible to have someone who both knows the art and how to run a school as the creator of our CRM. Cassy has also been very helpful by giving us new tools to onboard clients.

So far our experience with the developer has been great. He's very attentive and open to any suggestions or changes we may need. The biggest struggle we had was getting the software off the ground in the US (at first).

Kinetic Data is helping us create a CRM for a franchise.

The product's flexibility is where it really shines. The low-code functionality lets me quickly spin up forms and small applications while the ability to custom code solutions lets me add additional functionality to the platform.

I can't really think of anything I dislike at this time.

Our biggest use for Kinetic at the moment is digitizing paperwork-intensive processes and automating workflows that used to require a lot of manual intervention. Using Kinetic has already helped us with tracking physical inventory and providing greater self-service support to our end-users. This helps out team better allocate their time and resources.

We've had Kinetic Data solutions in our environment for over a decade, providing our employees a method for submitting issues and requests for service via online forms to our IT department. We are now working with Kinetic Data to upgrade to their hosted Kinetic CE application, and they have been tremendous partners with us in this undertaking. The team at Kinetic Data brings deep experience, technical skill, and creativity to the table in every interaction we have with them. Topping that off with their commitment to their customers makes working with Kinetic Data a success for us. The solutions we are developing with them in the Kinetic CE platform will enhance our ability to automate workflows into and outside of our ITSM application, as well as expand our capabilities for automation in other processes such as access management and onboarding/offboarding. The team at Kinetic has a wealth of ideas to draw on from real-world problems they've solved across their diverse customer base, and in working with them through this upgrade that experience has proven very helpful.

In our 10+ years of working with the Kinetic team, we have not encountered any dissatisfier that we were not able to work through with them to achieve a satisfactory outcome.

My recommendation for a Kinetic CE implementation is to use it for the solution that drives the quickest meaningful value - for us it was our service portal. Build on that success to expand into the deeper automation and integration capabilities one new solution at a time.

We are using our migration to the Kinetic CE hosted application to move our online service request forms into a unified service portal. This modernizes our internal customer facing web presence and enables us to provide an enhanced experience for our users submitting online requests for service, including opening up the capability to submit using mobile devices. These improvements drive more traffic from our traditional phone-in service desk to customers submitting forms from within our service portal instead. Additionally, we are now able to plan for more complex workflows to be automated and integrated with applications beyond our ITSM solution.

The flexibility to create whatever you want to create and integrate with other systems.

Have not found any thing that I did not like yet

Kinetic give you the flexibility to build complicated or simple applications in a quick turn around time

Creating an outward facing customer portal for our staff and students to use for support. Creating a scheduling interface for our staff to sign up for refresh appointments that ties to our inventory system.

The company was like a big family. Made me feel that I was important to them. No matter how much I spent.

Nothing. Sorry I have recommended them since because there was nothing bad about working with them.

Removes a lot of labor and more importantly makes many steps consistent. Why are people still doing everyrhong manually, I don't know. Get this product and automate automate automate.

Automaton ticket handling to include some automated troubleshooting. Was able to get more intelligent ticketing when it was created verse asking the engineering after.

Communication is big challenge in a complex IT environment. When it comes to enterprise BPM, our emphasis is always on security, productivity and cost saving. Ever since we adapted Kinetic Data tools five years ago, our organization has grown in size, but the automation team has stayed the same. That tells a lot about a product’s reliability, productivity and its adaptability.

We have been using Kinetic Data solutions to help us streamline business processes for five years now. As in any government entity, requests always need approvals which could be a lengthy process and time consuming. Kinetic Data offers a comprehensive ERMS solution to help standardize approval processes and meet SLTs for our customers. This tool is so powerful that we feel we could orchestrate all our workloads in the IT shop. That also includes integrations with 3rd party software, overnight batch jobs and custom requests. We have automated server provisions processes (core of our business) and send notifications to customers at the end of workflow. User experience has improved exponentially since product was deployed in 2015. Communication has never been better among stake holders - management, engineers, operation staff and customers.

Kinetic Data has some great talents in their team. The support is very responsive and helpful. Developers are easy to reach and eager to explore new ideas. They also have a community site filled with training courses, documentation, downloads and tips.

Highly recommended!!

We used this tool to develop enterprise datacenter request forms and to improve processes automation. Successfully built and deployed hundreds of self-fulfill forms/routines in production environment. This has greatly reduced time and human cost across government agencies. Since successful launch of ERMS (Enterprise Request Management System) product, we have fulfilled over 80,000 service requests in the organization.

The product is extremely flexible and extensible. There have been very few problems that we've been unable to solve with the product. We are extremely fond of the ease of writing API interfaces to new sources as we need them. The ability to fully customize approval workflows, actions required by staff and submitters and integration with our ITSM System and CMDB make the product very powerful. We also find their support team extremely responsive and very helpful.

Our only dislike has been the difficulty of interfacing with external systems to populate dropdowns in the front end of the application, HOWEVER, their team ahs been VERY responsive in getting new interfaces created as necessary.

Kinetic Data tools are precisely that... Tools. You must design your processes and data and work with stakeholders prior to deployment. The product allows you to do almost anything you need to do, but you need to know what that need is.

We are using the product to automate service delivery and business processes. We currently deploy hundreds of virtual machines (VM) per month through customer requests while also managing internal processes with the software. VMs that used to take upwards of 3 weeks to deploy are now active and accessible in under 30 minutes. Processes that use to be managed via email are now all automated and tracked in workflow and activity monitoring.

The ability to have discussions with our end user. This allows us to get the necessary details to resolve the issue or deliver the requested service. There's no need to call them and hope they're not in a meeting or otherwise unavailable. We can also get confirmation from the end user that the solution solved their problem via discussions so we ensure there is only one ticket per request.

I'm finding it a little difficult to completely rebrand the front end of the service desk. I would like there to be more of our firm's logo there than KinOps, but this is not a high priority thing for us right now.

Be familiar with React in order to really customize the look/feel of the platform.

Our customer service was very personal. We provided a phone number that our clients could call and get a human being. This worked really great when we had a small number of clients. As our client base grew, we knew we couldn't keep that model and remain profitable. So KinOps helped us keep the perception of 24/7 customer service and prompt and transparent resolution of issues, without the need to have folks on-call for a growing number of clients. Therefore, we realized an increase in our customer service capacity without needing to increase our team size.

I absolutely love the flexibility of the product and platform. The drag and drop form creation in Kinetic. its ability to integrate with other systems, and its ability to make your web applications look and feel like any other website or meet any branding requirement cannot be beat. The ability to leverage and incorporate pre-built publicly available web code into your application is excellent.

Advanced branding requires web development expertise, using non-proprietary and standard web development methodologies (React, HTML, javascript, jquery, cascading style sheets, etc.).

Providing a customer self-service web request capability, customer request status visibility, integrating with other business systems, automating process workflows, fostering collaboration on issues, and processing request fulfillments. We have definitely realized a cost savings through efficiencies, reduced contact volumes through non-web channels and increased end-user satisfaction.