Kenect Reviews

I'm a big fan of the user access levels. We have a lot of sales advisers who don't need to be in control of everything, and it makes it easy to assign leads. Also the broadcast feature is so simple, and we enjoy scheduling them out.

I think the broadcast system could be better. If they could increase the number of recipients, and delivery time, it would be much appreciated. Also we don't get many stats from it like we do with other sms software.

It is helping us stay on track with client communication. Also, our customers really appreciate the fast response and ability to send documents over text. Also the ability to send files saves us from writing long emails like before.

Sending review requests is easy, we've multiplied the number of reviews we've received tenfold in less than 3 months.

Downloading a transcript of the texts is easy and nice to look at.

I wish Kenect had a computer application so that I can keep it open on my desktop without all the bells and whistles that chrome has.

I appreciate the desktop notifs, but I think it would be better executed if there were a dedicated desktop app.

Kenect has increased our client satisfaction in that it has become easier for clients to speak with the attorney. Phone calls take up too much time.

Reminders have become much easier as well, the reminder phone call has turned into a reminder text that can be scheduled ahead of time.