KBPublisher Reviews

Sharing the suitable content like case studies and white papers with the right key people is a routine job and KBPublisher helping to perform this job better and with ease.

Collaborative sharing required more interactive features and user interface.

Sharing of white paper and case studies with the right prospects.

My company really appreciated the streamlined process of KBPublisher. Employees were able to use it to resolve issues in less time which is always the goal. It took our website to a new level.

The cost is a little much for my small organization. If money were not a problem, this would have been an ideal solution for us.

You can customize KBPublisher to best suit your needs, so make sure to do this before bringing the software to your business.

We really saved time and energy when resolving issues and freed up support staff for other projects. Any tool that can help a business be more efficient is a winner.

It has a decent search engine if you can get your article loaded and the tags to take

You cant easily load anything quickly. Every article with pictures of any kind takes me hours.

We’re able to figure out the interface without constant hand-holding from admin.

It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.

We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle.

It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.

I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.

Check out their support before you commit.

A centralized., searchable location for our inhouse documentation and procedures.