Kaseya BMS Reviews

The ability to create tickets, manage billable time and pass invoicing details directly through to xero

Sometimes it's hard to find certain settings such as tax settings

It helps me to accurately track the time spent on client tickets and this benefits me by making me efficient and accurate at charging customers for work carried out

It's a great CRM tool; their support is very responsive and kind. It's more affordable than our previous CRM ConnectWise, was. They're partners with a lot of our existing vendors as well.

It's not easy to correct invoice issues. If I have to change an invoice, I'm forced to void it and start from scratch. I have submitted feature requests about this. The reporting tools aren't easy to set up, so we don't use them like we want to.

Kaseya BMS allows our team to have visibility to our client's tickets, opportunities, approved quotes and contracts all in one program. We have automated features that take away a lot of extra work that save use time and money to focus on other tasks.

BMS is straight to the point. Gives you accurate data and tickets.

Nothing. Gives you everything you need. BMS is perfect

Bms solves the problem of our engineers to create and manage tickets

The ease of remotely connecting to our clients

When my session times out when idle for a period

The way we connect with our clients. The timeframe in which we can reach them to resolve any issues they may have through our ticketing system

BMS offered plenty of valuable presets for an end-user to stay highly organized and record all the information they have about a potential client, customer, or partner.

It was highly technical, and coming over from a competitor, BMS didn't offer the beautiful PDF quote files we once sent out. We did this on the back-end that I didn't have to worry about, but I didn't have to send them out once generated and saw the difference in options and quality.

Recording customer, prospect information and staying up-to-date with files about those prospects and customers. As a sales rep, we lived and breathed inside BMS, always looking at files and updating notes with new information regarding a specific meeting that was held or project we were about to start.

The remote tool allows you to easily look for the machines that you need to remote in

Based on my experience, I found it useful and nice

Managing and navigating to the servers are made easier and it is not causing any lags

The simple responses that when a user emails you back it automatically updates the ticket

It can be slow if running an older system

Technical support problems for my organisation

The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.

Some API's if not set up correctly will spam your ticke queue.

We are solving our ticket and team management to assist and manage our customers better.

Remote monitoring, ticketing, ticket tracking, user support, assets management

I couldn't find any issue. All features and others are working fine with me.

What problems are you solving with the product? What benefits have you realized?

Remote monitoring, ticketing, ticket tracking, user support, assets management

I couldn't find any issue. All features and others are working fine with me.

Remote Support, Remote Monitoring