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JumpCloud Reviews

User Rating

4.7/5 (Based on 2,322 Ratings)

Rating Distribution

  • Excellent

    76%
  • Very Good

    21.3%
  • Average

    1.8%
  • Poor

    0.5%
  • Terrible

    0.4%

User Sentiments

Ease of Use, Centralized Management, Cross-Platform Support, Extensive Integrations

Occasional Service Interruptions, MDM Functionality Limitations, Limited Reporting Functionality, Steep Learning Curve

Do You Use JumpCloud?

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Review Summary

JumpCloud, a cloud-based directory platform, receives positive feedback for its user-friendly interface, ease of use, and time-saving capabilities. It centralizes identity and access management, enabling streamlined user provisioning and de-provisioning. JumpCloud's secure single sign-on (SSO) and multi-factor authentication (MFA) features enhance security. However, some users mention occasional glitches and a learning curve for advanced functionalities. Overall, JumpCloud is praised for its user-centric design, efficient management of user identities and access privileges, and robust security measures.

Pros

  • Seamless identity management and single signon across devices and applications.
  • Streamlined user provisioning and deprovisioning, enhancing IT efficiency.
  • Centralized device management with remote access and control capabilities.

Cons

  • Limited customization options and reporting capabilities compared to some competitors.
  • Occasional reports of slow performance and minor glitches, especially during peak usage times.

AI-Generated from the text of User Reviews

Reviews
OM

Oliver M

February 16, 2024 Source: G2.com
"Making Identity Management Easy and Scalable"
What do you like best about JumpCloud?

JumpCloud really set itself apart from other identity providers, it is great to start small and scale with your employees over time and get more and more controls through the extensive feature list. The number of integrations is a major differentiator.

What do you dislike about JumpCloud?

It was a bit navigating how to get the most value out of it quickly if you're not an IT user, a partner helped this process

What problems is JumpCloud solving and how is that benefiting you?

Moving away from the legacy Active Directory

Read more
RV

Regis V

February 15, 2024 Source: G2.com
"Jumpcloud is the only way you can scale an IT organization from small startup to a big company."
What do you like best about JumpCloud?

Jumpcloud is one system that does it all: single sign on, patch management, password policy and management, centralized account management and Wifi authentication.

The deployment is easy on any platforms, I currently run it on Linux, Mac OS and Windows without a glitch. I have started with 20 users and 30 machines, scaling it to 79 users and over 100 machines with only one part-time IT person.

What do you dislike about JumpCloud?

It seems a bit expensive but if you have to pay for your SSO service, your patch management, your centralized account management it will be more expensive.

The IT time you are saving is where the saving.

Recommendations to others considering JumpCloud:

Honestly, try it if you are looking for SSO system that works on Linux, Mac and Windows

What problems is JumpCloud solving and how is that benefiting you?

More I use JumpCloud, more features they are adding. Now we can have policy about disk encryption all centralized in one place. Easy to maintain, to check. When I signed up for JumpCloud that was not available,now it is.

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JS

Joel S

February 14, 2024 Source: G2.com
"An all-in-one Active Directory"
What do you like best about JumpCloud?

The ability to manage all devices, employees and create a portal allowing users to access their everyday used links makes it smoother to assist hundreds of employees at once.

What do you dislike about JumpCloud?

Not necessarily dislike, but could use some more updates on policy management. The platform tailors more towards windows and macs, but lack some more MDM functionalities and features. In order to have an all in one platform that IT teams could benefit from, enhancing the MDM capabilities will draw a lot more clients into Jumpcloud.

What problems is JumpCloud solving and how is that benefiting you?

Jumpcloud is allowing us to track down devices and its users as it is our Active Directory and primary MDM solution for PC/Laptops.

Read more
DC

Dale C

February 13, 2024 Source: G2.com
"I am a big fan of the JumpCloud environment."
What do you like best about JumpCloud?

The ability to provide end-point security and SSO.

And they are very cost-effective, especially compared to Okta.

What do you dislike about JumpCloud?

JumpCloud has had some growth issues during Covid. This has led to some downtime of various products. It did not take us off-line, but it did make managing resources impossible during those outages.

Their pricing scheme has been all over the place. But, again, this is due to their phenomenal growth.

What problems is JumpCloud solving and how is that benefiting you?

End-point security. Locking down our computers, especially for those who are now working remotely. You can also get detailed reports from their agent running on the clients. That includes not only Windows and Mac but also Linux.

We were able to consolidate all of our LDAP and Radius needs onto JumpCloud. Each of those formerly ran in other non-integrated systems.

Read more
AG

Ankit G

February 13, 2024 Source: G2.com
"There's no alternative- Cloud directory and centralized IT management"
What do you like best about JumpCloud?

Its support all the platform Win, MAC and Linux. MDM and policies also is there. SSO is there for customization.

What do you dislike about JumpCloud?

MDM profile installation should be customised, it should be use as this property and monitor by company name not jumpcloud.

What problems is JumpCloud solving and how is that benefiting you?

One Platform for all your bussiness need.

Read more
AU

Anonymous User

February 13, 2024 Source: G2.com
"Supereasy to install and offers unique tools like commands"
What do you like best about JumpCloud?

My favorite part about JumpCloud is how it just works! We have connected different apps, users, integrations, and love how when the change is made, not only is it quick, but works and reliably. They also encourage their 10 users forever which is a huge deal in testing for bigger environments before roll-out.

What do you dislike about JumpCloud?

My main point right now is the fact that the JumpCloud agent cannot be used with domain-joined computers; however, I agree with their stance on saying their directory works without needing Active Directory. Plus, most companies should be moving away from AD if they choose to use JumpCloud.

Recommendations to others considering JumpCloud:

Really think about your environment. Do you need AD? Chances are JumpCloud has a way to make your systems work without the complexity of Microsoft and other options.

What problems is JumpCloud solving and how is that benefiting you?

We use many virtual machines and other computers as proxies (running services like a hub for different types of software). Jumpcloud has allowed us to use a dashboard to view insights on each machine it's installed on like RAM, CPU, users, and other nice-to-knows. We also use the commands with an API to do things like send a notification to Slack when a file is copied every Monday morning.

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TK

Tyler K

February 13, 2024 Source: G2.com
"Still top of the list in my opinion"
What do you like best about JumpCloud?

There are so many cool features with JumpCloud. One coolest by far is the directories. Syncing users and credentials across platforms makes management so easy for this two-man team! AND! They've added mobile device management!

What do you dislike about JumpCloud?

I'm finding fewer and fewer things to put on my con list... MacOS can be a bit of a bear at times BUT that isn't JumpCloud's problem, it's the way they have to implement with macOS.

Recommendations to others considering JumpCloud:

Don't worry about checking elsewhere... Great People, great support, great product!

What problems is JumpCloud solving and how is that benefiting you?

We are going domainless! Removing all local domain controllers. The ease of deployment is so nice. We've finally decommissioned our on-site domain controller thanks to JumpCloud!

Read more
MD

Matt D

February 13, 2024 Source: G2.com
"Excellent system that's constantly improving"
What do you like best about JumpCloud?

An identity management system that works really well. Device management thats easy to use. Policy management that works.

What do you dislike about JumpCloud?

Nothing so far, I'm yet to use certain areas of the system

What problems is JumpCloud solving and how is that benefiting you?

User logins to devices, policy management and secuity. Password management is also a nice bonus.

Read more
TN

Tony N

February 13, 2024 Source: G2.com
"Great for SSO with local machines and multiple cloud services"
What do you like best about JumpCloud?

I like that JumpCloud can handle local user management. Other providers are unable to accomplish this as of yet without another 3rd party vendor. They have good customer support.

What do you dislike about JumpCloud?

JumpCloud is the best I have seen for what we need here.

What problems is JumpCloud solving and how is that benefiting you?

We are in the process of getting rid of Active Directory and JumpCloud is playing a major part in that.

Read more
RK

Rajesh K

February 13, 2024 Source: G2.com
"JumpCloud Directory as a Service Tool"
What do you like best about JumpCloud?

We have to Enroll Our Devices without Domain requirement, and also we have enrolled the Linux and macOS Devices

What do you dislike about JumpCloud?

Many Tools and Feature are still is need to improve like RAA

What problems is JumpCloud solving and how is that benefiting you?

Before that, we had faced the issue of Centralization login because we have a 90% Linux environment, but after the JumpCloud, we have enrolled all users

Read more

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