IrisAgent Reviews

I like the hands-on approach from the IrisAgent team. Using AI can be daunting but the team were so helpful each step of the way, it made onboarding really easy

No real dislikes as such. Looking back at the start of our journey, I would've loved more guidance or insight into defining our category tags to suit our business model. But this is just part of the learning curve

We're using the IrisAgent automatic tagging feature. This removes manual work from support hero which saves time. It also gives consistency across tagging so we can give better reports to other teams around conversation topics