Intercom Reviews

Speed of service, user interface, ease of use, ease of implementation. It's a joy to setup and even better to use. Great, great, great fan of the product.

Setting up conversation tags could be easier. And adding HTML to articles would be a nice feature.

Intercom solves the need to have seperate tools for your knowledge base, product tours, chat service, email inboxes.

The ease of using the tool, plus all the insights available at the fingertips, make it a potent tool to support the customers.

I can't think of any for now, and everything looks great!

Supporting the customers with all their queries in the quickest possible time. Getting insights into the customers' activities and footprints.

Intercom helps us to be able to contact all other correspondents outside our offices. It also helps us to send needed emails outside of our premises.

On other hand, what I dislike about Intercom is sometimes it does support the other users on what we have been already used like templates.

Communicating with other organizations and informing them what needs to be done from their end.

Very easy to use, easy to navigate and user-friendly tools. Also, its easy to find the previous cases you handled and the option to have two kinds of interface is really great. (Light and Dark theme)

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

It makes the job much easier as the features and overall feel for Intercom are great. This tool makes me more efficient and effective at my job. Intercom is the best.

Honestly, there's nothing that I can think of that will make me dislike Intercom. So far, this is the best chat tool that I have ever used from all the years I had with the BPO industry.

It makes the job easier as you can see all the information you need with the chat interaction that you have. All you have to do is to just check each and every detail that's available on the Intercom screen.

The search and tagging function is easily one of the best feautures intercom has to offer, We get 100's of new messages daily and this helps keep everything organized and allows us to conduct business efficiently.

There isnt anything in particular that i dislike, I think Intercom works pretty well and sufficiently meets all my required needs for a product like this. Thanks!

Intercom is solving users having issues on our site, because of the IM format its a very easy experience for customers to use intercom to report problems to use which help us solve problems quicker!

What i like about Intercom is that it is very upfront. Easy to navigate and adaptable when it comes to new features

For months of using Intercom i haven't really encountered anything that i dislike

As someone who handles chat support queries it makes my daily task light by using macros which is a feature that intercom have.

The interface is very intuitive! Easy to use for any professional, tech-savvy or not! The functionalities are endless and it could be a one-stop solution for all Customer Support needs.

I think there's nothing at the moment that I dislike. So far, so good!

We use it as a Customer Support tool - to manage email/live chat support queries and also for maintaining our knowledge base with the help articles.

I like best the Macros customization and the team performance KPIs.

I would not say that I dislike anything because it can be customized to meet the company's needs.

I am a member of Influx team providing support for Linktree.

The ability to search all previous conversations.

I have the account set up for clients to keep a continuous conversation but we still see clients opening multiple conversations.

It is a fantastic tool for client communication and live support

Ability to assist our clients in real time.