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illumin Reviews

User Rating

4.4/5 (Based on 59 Ratings)

Rating Distribution

  • Excellent

    61%
  • Very Good

    27.1%
  • Average

    6.8%
  • Poor

    3.4%
  • Terrible

    1.7%

User Sentiments

Great Customer Support, User Friendly Interface, Effective Campaign Setup Process, Journey Mapping Capabilities

Limited Reporting Functionality, Occasional Platform Bugs, Lack of Third-Party Integrations, Steep Learning Curve

Do You Use illumin?

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Review Summary

User reviews of Illumin highlight its user-friendly interface, particularly its drag-and-drop functionality for campaign building. Customers praise the platform's ability to target audiences effectively and deliver strong results, often exceeding expectations. They also appreciate the responsive and supportive customer service team. However, some users express concerns regarding limited reporting capabilities and the complexity of setting up third-party targeting. Overall, Illumin is seen as a valuable tool for managing programmatic campaigns, especially for small agencies seeking a comprehensive solution, but it may require further development to address certain user feedback.

Pros

  • Userfriendly interface simplifies campaign setup and management.
  • Strong customer service team provides responsive and helpful support.
  • Illumin's technology delivers targeted ads across various exchanges and mediums.

Cons

  • Limited reporting capabilities restrict indepth campaign analysis.
  • Some users find the platform's learning curve steep and require assistance.
  • Pricing can be expensive for businesses with limited budgets.

AI-Generated from the text of User Reviews

Reviews
DJ

Diego J

November 29, 2023 Source: G2.com
"Simple and to the point"
What do you like best about illumin?

What I like most about Ilumin is its no nonsense approach to campaign building , just the basic setup the creative and its ready to go, not unlike some other platforms where you have to do several steps before hand like uploading tags in a separate window and so on.

What do you dislike about illumin?

The downside of using Ilumin is as well in its simplicity it is based for people who are starting on programmatic buying so for people who have used other platforms some of the choices can be just not enough, like the options for brand safety it could benefit from having the whole showcase, but in the end is nothing that affects my decision to use the platform.

What problems is illumin solving and how is that benefiting you?

It solves my need to have a programmatic solution to offer my clients that need more specification in their targetting instead of broad. It also helps me control where and where not are my ads showing.

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RL

Ricardo L

November 22, 2023 Source: G2.com
"Next Step of Programmatic"
What do you like best about illumin?

Creating Journey Flows, for a more targeted strategy

What do you dislike about illumin?

More inventory with CTV inside of Mexico

What problems is illumin solving and how is that benefiting you?

More targeted strategy

Read more
AU

Anonymous User

November 16, 2023 Source: G2.com
"Great, easy to use DSP"
What do you like best about illumin?

Campaign setup is much easier and faster than the legacy Acuity platform. Illumin is less buggy and more responsive. Exceptional customer service as well. Would definitely recommend as a solution for small ad agencies.

What do you dislike about illumin?

Loss of the ability to target a specific video player size. Loss of ability to optimize towards multiple image pixel conversions with a CPA goal. Loss of ability to see impression delivery by tactic at a glance within the campaign. Lack of reporting on date ranges greater than 1 year is also a pain point.

What problems is illumin solving and how is that benefiting you?

More control over the execution of our programmatic campaigns. Improved ROI on our programmatic media investment and allowed us to be more flexible when planning and executing campaigns.

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AV

Andrew V

November 16, 2023 Source: G2.com
"Forward thinking software"
What do you like best about illumin?

Illumin's platform makes it easy for agencies to manage multiple clients across a single interface. The ability to journey map and cross promote our clients, products and services over DOOH, programmatic and social was a key differentiator between some of the other software that we have reviewed

What do you dislike about illumin?

The product so far has been great! It's tailored to our needset. Currently, I don't have anything negative to say about the product, and I'm looking forward to future releases.

What problems is illumin solving and how is that benefiting you?

Illumin has allowed us to go to our clients with us a synced offering to market their products and services.

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AU

Anonymous User

August 16, 2023 Source: G2.com
"Fast and Easy to Use"
What do you like best about illumin?

The best thing i like about illumin is it's user friendly interface. It's so much convinenet as compared to google and facebook.

Apart from this, service wise the best thing that i like about it is the budget optimization in it. I can optimize multiple creative types and multiple types of targetings in a single campaign, instead of creating new campaign for each thing.

What do you dislike about illumin?

The least helpful thing i would say will be the audience poll.

Although it's big enough right now, but still i would like it to grow even more, so that we can have a broad audience and more options to target the specific audience.

What problems is illumin solving and how is that benefiting you?

The most significant update that helped is the time delay pixel introduction, it has helped to optimize the campaigns on the bases of the people who are spending more time on the landing page. With that data we can now target look-alike audience and it can help improve the results as well.

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DR

Daniel R

May 28, 2023 Source: G2.com
"Good teamwork with Illumin"
What do you like best about illumin?

The way they know how to adapt to the needs of their customers and help solve problems with their tools

What do you dislike about illumin?

The learning process of algorithms. Sometimes it could be more agile if the necessary events or actions happen. In addition to improving the platform

What problems is illumin solving and how is that benefiting you?

Connecting diverse ad networks through your platform

Read more
KM

Kacie M

May 9, 2023 Source: G2.com
"illumin has been an incredible tool for my agency and clients."
What do you like best about illumin?

Very visual and user-friendly; campaign setup is quick and efficient; easy to identify underperformance or under pacing; illumin team is incredibly helpful and responsive.

What do you dislike about illumin?

Reporting capabilities are somewhat limited; manual process for setting up third party targeting, can be time consuming and limited; platform site map can be a little confusing at first

What problems is illumin solving and how is that benefiting you?

Efficient and user-friendly campaign setup allows me to spend more time optimizing and attending to client needs and less time in setup mode.

Ad delivery led to higher click-thru rates and stronger performance when compared to previous campaigns run by another third party.

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CP

Calvin P

May 9, 2023 Source: G2.com
"Beautiful and Clear UI"
What do you like best about illumin?

The set up steps and canvas / path layout

What do you dislike about illumin?

unclear instructions regarding blocked sites lists, accidentally authorized my uploaded block list as a white list

What problems is illumin solving and how is that benefiting you?

The block list issue, the team was very helpful in resolving this issue

Read more
DN

Dr. Soniya N

April 20, 2023 Source: G2.com
"Advertising campaign simplified and easy to access"
What do you like best about illumin?

Apart from the fact that illumin helps in running all kinds of campaign ads, it provides the detailed trends, data and charts to access the reach and number of other parameters which helps in understanding the market

What do you dislike about illumin?

The only thing to dislike about illumin is its price. I used it at my earlier business place where I used to work, and they had substantial project investments which allowed me to spend enough on digital marketing; however, anyone new won't be able to do it.

What problems is illumin solving and how is that benefiting you?

Whenever a new product was launched, we used to run a digital ad campaign to understand the product's demand and reach, which also helped us to understand the right time for entering a particular segment with the product.

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AP

Achal P

March 22, 2023 Source: G2.com
"A reliable and easy to use DSP!"
What do you like best about illumin?

One of the best features I liked is the drag and drop feature which they provide for the audience visualization.

What do you dislike about illumin?

There is nothing specific which they should improve.

What problems is illumin solving and how is that benefiting you?

I have been working with a team of advertisers, and one issue my team finds is about gaining insights about the audience. That is where Illumin helps us to understand our audience better.

Read more

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