IBM Watson Assistant Reviews

A ferramentaé muito intuitiva, não sendo necessário ter muita experiência em automação de processos.

Faltam detalhes específicos na documentação disponibilizada pela IBM.

Temos um grande planejamento em implantação de automações para clientes internos e externos.

A inteligência artificial, é uma ferramenta poderosa para aumentar a produtividade e permitir que os colaboradores se concentrem em tarefas mais analíticas e estratégicas.

Agilidade para concluir tarefas e facilidade de uso da interface

Alguns problemas de implementação e integração

Aceleração de integração e complemento de tarefas diárias

Possibilidade de integrar com outros sistemas.

Nada a declarar, a ferramenta é bem prática.

Chat de primeiro contato com cliente para identificar o assunto abordado e direcionar para a pessoa responsável.

Inovação e presteza / atenção de seus colaboradores para com os clientes

Nada a declarar, não foi dito nada que não foi útil.

automatização em processos e facilitar nossa comunicação para com os colaboradores

O RPA é uma ferramenta excelente, que nos possibilitaria automatizar processos manuais que hoje consome muito tempo dos colaboradores.

Sinceramente, não percebi nada que não fosse útil.

O RPA facilitaria nosso processo de arquivo (no caso do departamento de RH), onde a quantidade de documentos para arquivar é muito volumosa.

As the User of IBM watsonx i found it's ability to create and deploy chatbot and virtual assistants very easily and fastly.

It allows business to provide automated customer support and engagement which can improve customer user experience and increase the business value.

As the user of this tool, The initial learning curve associated with configuring fine tune AI Models will be little bit challenging here and we can improve the documentation and more tutorial videos so that users can implement the things very faster. But overall I don't dislike anything about this tool.

Here is the list in which IBM watsonx helping us -

Enhaned customer support - as we are banking industry there are common queries which came from customer but with integration of this tool it is very easy and fast way to resolve the issue.

Language support - This tool can support multiple language so it way easy to support the customer from different language backgrounds.

I have been contacted few of the players in the industry but as far as I know they have been the best. Really liked the service and product. Thumps up from my end.

Initially it took some time to get used to it, but once it was understood it was quite good. Demo video can be bit more illustrative it will make the process smooth.

Queries has been resolved at base level only, so it is reducing the number of force we used to required initially to solve the issues. Now the users are quite satisfied

It is very easy to use tool. We can create chatbots as per our requirement. Has multiple templates available. Easy to plugin with other applications like wordpress etc

I did not find any negative points while using this application.

It provides easy UI, multiple templates are available. We can create our own chatbots as per the desired requirement.

IBM Watson is having Natural language understanding and can able to detect any data from the documents.it is having key value pairs where we can able to extract data very easily

This needs to work on large scale documents which contains 500 to 1000 page documents as well.there is a scope of improvement while dealing with few document type like hand written and all.

Sometimes need to struggle for connecting to api as well

We can easily detect the text from the invoices automatically and gives us the results once the document scanning is done which is quite amazing.the nlu keys are the advantage where we can easily connect with the third party applications

With IBM Watson Assistant you can create chatbots. It's accurate, easy to use and work fast. It's one of the best tools I have ever used. And the best thing is that it was cheap!

To be honest, I don't dislike anything about IBM Watson Assistant. As I said it's fast, easy to use, and super accurate. Since I took the IBM professional data scientist certificate, this is the best tool I have ever used!

With IBM Watson Assistant you can create something like a FAQ for your customers but a smart one. It can reduce the company support expenses by providing support for your redundant repeated questions.