IBM Control Desk Reviews

The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution.

While IBM Control Desk is powerful, its initial setup complexity and learning curve be challenging for new users.

IBM Control Desk efficiently resolves IT Service Management challenges, streamlining processes and enhancing organizational productivity, resulting in a more agile and responsive business environment

The onboarding process went off great. I could not have asked for a better group of people.

So far I have not found anything that I did not like with IBM Control Desk. I do think it would be helpful if IBM was more transparent with their services.

I am able to manage our network which gives us a passing grade for the Federal Trade Commission.

As the name suggest, it is a control desk tool but it is cloud based, which means you can control it from any device and from anywhere. That makes it different from all other control desk tools. It provides automated service management, and best service desk capabilities. It does not matter where you are or on which device you are, you can utilize it fully and can enjoy efficient service desk for handling service requests and managing encounters. It is very user friendly and you can customize your own service desk easily by using and can enjoy features fully. It can be used to generate reports keep an eye on the employees whether they are working on the tickets submitted by the angry users or not. You can build your own filters for better results for the comparison with other time of the years. IBM Control desk is perfect when it comes to notifying you about the whereabouts of your business. The support of this company also not that bad. They proved themselves quite useful when we needed them and were available until the issue was resolved. They used TeamViewer to help us and were quite friendly and responsible.

There is not much to hate about this tool but its integration with other tools is something that we cannot simply ignore. Its integration with other tools is so bad and we cannot this fact. It is one of the major drawback of this tool and developers need to work on this matter.

Briefly, other than the integration factor this tool has everything that one user can ask for and with the plus point of being a cloud software makes it a good choice for your business.

Great integration and multiple functions availability

GUI needs some impovements to look better

Management of all aspect of service desk

The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk.

There is not any major thing which I dislike but one thing I can say is that it provide limited customisation and there can be performance issue also.

It helps businesses address a wide range of challenges related to managing and delivering IT service. Also lack of performance into IT service lead to switch to this tool.

Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency.

Has limited reporting capabilities and sometimes difficult to migrate from other ITSM systems

Helps automate recruitment process and improved tracking candidates and increased collaboration

It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues.

The softwares porting and integration capabilities fall short of expectations. This poses limitations, in managing operations involving vendors.

IBM Control Desk has successfully tackled our business challenges. It has streamlined our workflows boosted productivity and provided customer support. The product has surpassed all our expectations

Helps managing multivendor multicloud environment, Saas

Connectivity is what bothers, can be much more robust for saas apps

Saas connectivity

Helps costomer to optimize the assets and maximise the return on investment

It would be better for giving more customizing tools while increasing the performance.

It helps businesses to managing and delivering IT service . One thing meed to address is to lack of performance into IT service lead to switch to this tool.

Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service.

There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer.

IBM Control Desk performs amazingly well when it comes to management. We often have to make changes in data which is now very easy with the help of IBM Control Desk. As an IT person, I use it a lot to manage my assests.