HR365 Helpdesk Reviews

It has multiple roles such as agent, supervisor, and users. This gives an allowance to every level employee to use it and request any kind of help that they need.

The ease to implement ensures that little time is used when setting it up. As such, you set it up and use it immediately. It can also be used on mobile phones thus accessible to everyone.

One can submit support ticket from their email or MS team

It does not limit on the number of times that one can use hence allowing a company's employees to access all the help that they need

It can generate analytical reports thus making work easy for employees required to do the same

Has various credible features among them ticket field customization which enables selective fields to an employee that suits their requests, custom tickets that configure ticket status based on a firm's needs, and it configures various services request.

It auotamates routinely done tasks thus saving on time

It requires one to train in order to understand how it operates. Every employee must be trained and this is the only period that time is wasted on this app otherwise once you learn to use it you can not look back. It is a very efficient ticketing tool for help desk.

Helpdesk 365 has improved the productivity in our firm's managerial departments. Through ticket system, it is easy to solve all sorts of problems encountered. Besides, it helps to streamline To-Do's for every department and this also helps in effecting accountability.

In helpdesk, the user can able to raise ticket and it is resolved with in a specific time. The raised tickets will be assigned to the concern team, and it is sorted without any chaos. Since it's a user friendly, many organizations are using this software. Also, we can access this software in mobile also easily. This is very similar to an excel sheet, where everyone can access it.

Since it supports only the English, it is difficult to use with other language clients. There are some small bugs in its functionality. The portal is not getting refreshed in the active manner.

By the ticket system, we can able to solve any kind of problems in our organization. The operations team can able to track the issues and resolving it very actively. So this helpdesk software is very helpful to raise the issue and the concern team can able to track it quickly and sorting it with in a specific time..

Helpdesk 365 has been very easy for my company to use. The interface is simple which I appreciate.

The portal doesn't always refresh in a timely manner. When email requests are submitted, they sometimes take up to 10 minutes to populate in the portal.

It streamlines to-dos for my entire department and keeps us accountable.

Security and data control, this is an amazing feature that I tried to find in other apps but could not as most of the apps if not all, keep control of the data in their cloud.

I was looking for a SharePoint server but they have Microsoft 365 / SharePoint online, I will recommend them to have it for an on-prem server as well as this can serve the purpose for my next project.

It made our life easy in our operations. Now we are able to track the issues efficiently, my team is able to close service issues timely without escalations.

Good tool for management and central solution

Nothing is like that we dislikeit is full.of service

Single portal to integrate and manement

Helpdesk ticketing service, ticket prioritizing, spam detection

noting it is a very good product and easy to use

Ticket prioritizing is one of the great benefits I have gotten from this application.

When it comes to handling business operations more so customer related issues, Helpdesk 365 offers best features. It comes with a ticketing system that is so advanced is able to distrivutes tickets depending on teams expertise. It makes providing support across the teams such as HR, IT, and Finance Easy. It is easy to use and manage

With Helpdesk 365, we have realized so many benefits and I can barely complain anyway.

We have used it as a helpdesk and makes ticketing easy which makes business operatiosn flawless more so when it comes to offering support inhouse.

The tool has created a feature for ticketing, and this brings a focused option where communications is made straightforward. The creation of emails for communications ensure all customer support is well enhanced and no complexity encountered.

The cloud ticketing from the software has made the platform more useful.

The platform has made every ticketing process effective, but there should be better integration streams for advanced communications. The software is attentive, and there are useful updates constantly.

The platform has created a better customer help desk, with a reliable ticketing structures.

More so, the determination of cloud space, where there is safety is also a functional part of the tool.

The ticketing status from the tool is fully implemented, to enhance clarity and convinience.

The software has embraced a solid way of business discussion, and this allows firms to increase their level of handling business concerns. Further, the creation of new technologies, that has a live chat and suitable customer assistance is also a merit from the software. The creation of an immediate deployment plan, that makes the process simple is also a useful approach.

The software has created a sustainable form of business engagement, where concerns of customers are immediately addressed and solutions shared to give a future insight.

The immediate assistance from the customer help is something the developer has created, and there are structures that are realistic and operational, and this boosts companies diversity. Besides, the customer portal from the software allows businesses to value any business servioce, which boosts operations and multiply the changes that companies obtain.

The integration with the o365 sharepoint.

Time it takes to create the ticket followed by the flow.

all tickets on our company