Hippo CMMS Reviews

Interactive capabilities. Email notifications , attachments, work order link. Search functions. Most of all Ease of use, it's simple to train, learn and use. I love that any phone, note pad, or computer can use it on any web browser.

I gave to break my facility's departments into facilities to meet my needs for application. This makes it difficult to interact with work orders that cross borders/departments.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Fabio Carvalho of Hippo CMMS

Thank you for your great review!

I'm glad Hippo has improved your team's ability to better manage work order requests, documentation and response time.

We work hard here at Hippo to be a leader when it comes to easy of use and user friendliness, so I'm happy you mentioned those points as well as a great value for money.

Please don't hesitate to contact us if you ever have any questions or suggestions.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

Interactive capabilities. Email notifications , attachments, work order link. Search functions. Most of all Ease of use, it's simple to train, learn and use. I love that any phone, note pad, or computer can use it on any web browser.

I gave to break my facility's departments into facilities to meet my needs for application. This makes it difficult to interact with work orders that cross borders/departments.

If you want a cmms system that is easy to implement and use, great for the dollar value and has roadmap for future growth this is the place to go.

Work order communication and documentation, history, work load manifestations, department efficiency's, ad-hoc response time.

It's a really simple way to put in requests for things you need fixed or taken care of without wondering if your email was ignored.

I really don't see any downsides to Hippo yet.

What problems are you solving with the product? What benefits have you realized?

Response from Fabio Carvalho of Hippo CMMS

Thank you for leaving us such a good review!

I'm glad you're enjoying Hippo's ease of use and that you can already notice a big improvement managing your work orders. Keep in mind that Hippo offers lifetime technical assistance, so please don't hesitate to reach out to us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

The best thing of all is the extremely responsive and helpful professional team behind the software. Without fail they are quickly available, answering inquiries, questions, concerns, and fielding suggestions with a cheerful can-do attitude. I have consistently found that the Hippo team has taken action to acknowledge my communications, to solve my workflow challenges, and to address the issues I am dealing with in the CMMS. I give the software 10/10 not only because it is already excellent, but because I am confident that Hippo will handle ongoing challenges, including iteration forward, with excellence.

Hippo has very few things to dislike. The only thing that comes close to a dislike is the (decreasing) limitations on the granularity of options to tailor the UX to each individual User's needs. The basic system is robust and extremely functional, but it would become even better by incorporating the ability for individual users to select more customization of things like notifications, for example.

Jump on Hippo! It's a cost-effective, easy-to-use system with fantastic support. The capabilities of the software are ample and expandable, and the willingness of the company to integrate suggestions and feature requests has been fantastic.

I work for a thriving and very busy manufacturing concern. Our maintenance program has always been reactive, ad hoc, with very limited paper-based record keeping. We had no authoritative list of the machines we run. We had no centralized management of maintenance. We had no digitized manuals or parts lists or service records-- just shelves full of diligently-kept but unsystematized photocopies and handwritten pages in large binders. Our excellent maintenance technicians have been with us for many years and their invaluable knowledge and experience was going completely uncaptured for the future. Their contacts, their relationships with those contacts, their extensive researches into parts, vendors, alternative schemes for addressing challenging repairs, etc., were all scattered and unavailable to anyone but themselves, in spite of their best analog efforts to record these things responsibly. After 3+ months of onboarding Hippo, the logic and ease of use of the CMMS have made adoption very comfortable for everyone, even techs who are leery of computer use in general. Management is realizing benefits in a better macro-view of maintenance and a more accurate sense of what are and what are not problems that need significant attention. We're very happy with Hippo, and are persuaded that if it's this useful to us when we've barely started using it, it is only going to become more valuable as we integrate it into our company systems more and more.

Hippo was easy to use and very user friendly. It was simple to learn how to use.

Hippo had no Purchase Order system tied into the work orders. I was able to keep track of work orders, but handle parts ordering and invoices separate from Hippo.

Start slow. The ease of use makes it easy to move to fast to quick

We were able to get a PM system in place. We were effectively doing PMs on equipment within one month of having the software. We also was able to create a spare parts inventory that helped us reduce downtime from days to minutes

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it.

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Natasha Sidhu of Hippo CMMS

Thank you for the constructive feedback.

Mel is our champion trainer, no doubt about that. We are happy to hear that Hippo is helping you to keep track of all your maintenance history. We are always looking for ways to improve the software. Please feel free to reach out to us at support@hippocmms.com if you have any suggestions or questions.

Regards,

Natasha Sidhu

I got my training with Mel Motoch and she has always been so helpful. She explains things thoroughly and accurately. She makes sure you fully understand the "why" and the "how to" of the different aspects of the program features. I really love the fact that this program is so powerful. I am still learning how to use it but it has so much potential. There are so many great features. The more I learn how to use it the more I like it.

I didn't think it was user friendly enough but when we updated to version 6 I found it a lot more user friendly,

so that would have been my only issue.

There are a few things I would like to see the program incorporate.

It is a program that can certainly facilitate the organizational aspect and control of the different areas of maintenance in any buisiness. I like that you can keep track of everything that is happening in your enterprise. It makes it easier to keep track of and control the maintenance of everything.

We no longer have the janitors sending us work orders on paper. This is a big plus because often times these papers were being lost in transit and this made it impossible to keep track of what was being done at the schools. Now we can see how many times we get the same problem with certain repairs.

Hippo is a excellent way to simply manage your maintenance program. It is very user friendly and it provides just what you need so you dont have to pay money for features that you will never use.

It also contains a module for inventory management so you can charge your spare parts to your WOs.

Nothing major; I would like the option to have a module to see working hours of each employee during specific periods of time regardless of the work order status.

You will not regret at all; this system is very reliable and it is 100% online. No need for any IT guy to do maintenance or any costly IT server or PC.

Inventory management is easy with Hippo

Paperless system.

100% Web system.

Information is available 100% all time.

Hippo is a excellent way to simply manage your maintenance program. It is very user friendly and it provides just what you need so you dont have to pay money for features that you will never use.

It also contains a module for inventory management so you can charge your spare parts to your WOs.

Nothing major; I would like the option to have a module to see working hours of each employee during specific periods of time regardless of the work order status.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Fabio Carvalho of Hippo CMMS

Thank you for leaving us such a great review!

It's great to hear that Hippo is helping you and your team to better manage your maintenance program. I'm glad you mentioned our ease of use and that we're 100% web based, which makes things even simpler. I'd love to get more details about your suggestion for a working hours module. In the meantime, I'd recommend to check the KPI dashboard as it can show you the working hours per resource as well for a specific period of time.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com