Helprace Reviews

Intuitive and easy to use. The admin panel has all the tools needed in servicing your clients. Tickets are easily organised and assigned, helpful customer support, advanced features, and a good value for the money.

Lack of integration features and the community is still small

Helpcare is aming to offer a platform for clients to find all the answers they need about your buisiness, get in touch with you easily, and fix all kinds of problems, while on the other hand it empowers you with all the tools needed for handeling every type of customer service and needs, making the process fast, convenient, and efficient while resulting in a satisfied client experience.

it has ticketing system, reporting dashboard, best community forum, easy to use, integration with social media platform.

less customization options, performance issue in terms of reports

easily able to handle customer queries,self service support to solve small queries.

Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium sized IT departments and depending on your requirements, can be used company-wide. Although it takes some time in getting used to, I love the filters and their ability to single out tickets I need right there and then. I can simply pull up all tickets with a certain property and that really speeds up our workflows. This is probably my most favorite feature.

- Love the macros, filters and other shortcuts that make ticketing a breeze. Smart spam system.

- Easy email integration and logically set up ticketing interface, good for those coming in from email.

The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.

There is really not much to dislike. I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to an introduction of macros, but that’s about it.

Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department

I found it easy to keep tabs on my customers, in the sense that I can identify trouble points early on and act on them directly from the admin interface. My customers see that I care because I read and respond to their comments. The feedback widget in particular helps me do that.

Helprace offers an intuitive and user friendly interface ,making it easy for customers and support agents to navigate and use.It integrates with a wide range of third party apps and services that streamlines workflows and enhance productivity

Helprace's mobile interface could be improved ,limitations on features and support requests

Helprace solves customer support challenges by streamlining ticket management,providing a knowledge base,and fostering community engagement.This benefits users like me by reducing and enhancing customer satisfaction.It also provides valuable insights through reporting and analytics.

What I most appreciate is most about Helprace is its all-in-one platform designs, which integrates multiple customer service tools into one application. Its not only simplifies the management of customer interactions but also enhances the overall responsiveness of support teams. The design of the application is super friendly and esy to use.

The reporting and analytics features should have to be improved more it only provide bacis metrics today. The more detailed report will be more benefitial for the users.

I use Helprace primarily for managing customer support interactions efficiently across various communication channels.It's super amazing for tracking customer inquiries, whether they come through email, direct messages, or social media, ensuring that no request goes unnoticed.

I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of tickets by the program by assigning a ticket to each user .. in this way the user and his user are easily identified requirement just by placing the ticket number ... the assignment of tickets seems to me one of the best functions

really the program is very good however the free trial of this software leaves much to be desired ... that is, it should have all the full functions to test the product as you really want ... and how it really works in the paid version .. but not It is like this ... it only fulfills a couple of functions and you cannot see its full potential in the free version ... this is not good at all ... since for me and for my company it is essential to try a product before buying it .. . however we bet on the paid version and we are satisfied

dont buy the free trial.. it does not work