Helpjuice Reviews

I like the simplicity about tha translation tool.

We alway can improve, but I think the platform is great.

The quick translations of our articles and there is a unique platform for compling the articles about the services, so it is always been easily updated.

Usability and customer support are both top notch!

Wish that it was more compatible with Microsoft Office products such as Word, Excel, PowerPoint, etc. However, there are ways to work around those particulars and the Helpjuice team has been more than accomodating when needed.

Previous issues with members of our teams having difficulty knowing where to look to find specific collateral to help them with their job. Helpjuice has fixed that entirely! It has also helped tremenedously with version control.

Customization options

User-Friendly Interface

Robust Search Functionality

Excellent Customer Support

Slightly better custom domain support

Relatively high prices

Helpjuice solved our problem with distribution of guides and how-to articles. It has streamlined our information management processes, and enhanced our overall productivity.

I love how easy it is to create articles and share them with our team members near and far to help spread our internal knowledge base and ensure consistancy company wide.

There is not one thing I dislike about help juice.

Helpjuice is solving the problem of he said-she said with our team. We are able to create a hub of information that they can search and access and everyone can be on the same page.

Helpjuice is easy to use, and the support service is very quick to respond when we have questions.

Creation and implementation of the solution is very easy.

The only pain point is the customisation. We need to ask support or having someone that is relevant in coding

In our previous knowledge base, users had to connect. Now we have a protected sign in without login

After a criterious analysis of some softwares with the same objective, we decided for Helpjuice and arre very happy. Their engine to search is comparable to Google engine.

They are failing to communicate when they add a new facillity. It is usual to have an user asking me where a buttom is.

As an engineering company and a PBO (Project Based Organization), we are enrolled in several projects at the same time. Collecting and using our own knowledge is crucial to be successful, so we do need to have a knowledge base that is easy to add new knowledge and most of all, easy to search for what we are looking for.

Helpjuice is user friendly to use and easy to learn. It provides our customers with a knowledge base that is attractive and has a robust search feature, which is important to us. Their support team is fabulous! They are friendly and knowledgable, and willing to help with anything.

The one thing that we didn't really like but was not a deal breaker is that we have to pay by the number of users we have.

Helpjuice is providing a clean and professional looking knowledge base that is easy to use for our customers.

I like it's quality. Some of them are mentioned below:

1) Rich analytical

2) Multiple languages

3) Intelligent and instant searching

4) Fully custom branding

Some dislike features for helpjuice according to me are:

Need to write some exact words or problems

Can improve its UI UX

Need to add more details in some areas

Benefitting in converting my clients.

I have used its practical information and applied on my clients, which resulted me very useful. It will be more helpful if it provides more information.

There are many templates to choose from with different work. Great for organising everything

Nothing. Everythings works well and our information is well organised

Organizing all our files so its easy to find and well categorized. Helps store everything that is in our knowledge base

I appreciate how it seamlessly integrates with other systems. It makes the process of locating documents and data straightforward. Furthermore, it allows for the quick retrieval of information using an all-in-one platform. Additionally, it works well with any platform.

Their Support documentation is unfortunately not of the highest quality; it is not particularly easy to comprehend and is not always current. I felt it was important to mention these minor details.

We are utilizing HelpJuice as a knowledge base for our customer service reps to increase their effectiveness and productivity. The search capabilities, along with the clean/organized articles, have been an incredible asset, saving us both time and money.