Customer Self-Service Software List (July 2025)

Let your customers find answers on their own with Salesforce's knowledge management solution. See how our knowledge base software helps maximize agent productivity.

Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. You can empower your customers with Communities by Service Cloud. With self-service communities, you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.

VirtuOz is the leader in Digital Customer Relationships. Large and mid-market enterprises use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels. The company processed over 166 million conversations on behalf of its customers in 2011.

HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 days free.

Helpjuice software is revolutionizing customer support and team collaboration, specifically tailored for Customer Service sectors and Small to Medium-sized businesses. This comprehensive Knowledge Base tool is designed to scale the client assistance efforts with a powerful search engine at its core, ensuring that answers to queries are just a click away. Its adaptable customization options mean that knowledge base can be fine-tuned to mirror the organizational needs and aesthetic. With seamless integration capabilities, Helpjuice slots into the existing support workflows, enhancing efficiency and productivity. Furthermore, breaking down language barriers becomes effortless as Helpjuice provides multi-language support, allowing business to expand its reach and cater to a global customer base in mere minutes. Whether aiming to streamline information sharing within the team or elevate user experience for customers, Helpjuice stands as an indispensable asset in the modern digital ecosystem.

These days, you need to do it all. Minimize costs and get the most out of your channels with intelligent automation and case management. Your customers want to feel taken care of. Provide them with proactive, personalized, and frictionless experiences across any channel. Your agents are integral to your success. Keep your team connected, effective, and productive wherever they are.

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ web app for PHP 7 and PHP 8

Provide great service experiences with SAP Service Cloud, customer service and field service software for SMEs and enterprises. Learn more now!

eGain’s web self-service software ensures that customers who choose web self-service are able to use it successfully to resolve their issues.

Elevio offers a pioneering approach to customer education within the product, revolutionizing the way support is provided. The platform features the Elevio Assistant and Hotspots—intelligent tools designed to deliver instant, context-sensitive help precisely when and where the customers need it. Envision a seamless user experience, where Hotspots become unobtrusive beacons of guidance, positioned on the pages to offer hints and link to further information without interrupting the customer's workflow. Not only do these innovations empower users to solve problems independently, but they also have a measurable impact on the support team by deflecting an average of 20% of customer tickets. Thanks to Elevio's Advisor, which harnesses the power of machine learning, the documentation is continually refined, optimizing customer engagement and drawing invaluable insights from user feedback. In essence, Elevio is not just a tool, but a customer education partner, transforming how users interact with and learn from the product.

Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Start your free 30-day trial today!

A well-designed KnowledgeBase software can significantly enhance customer support by enabling effortless self-service. By offering customers in-depth articles to address their issues, it can reduce the need for them to contact support agents directly. This not only streamlines the support process but also empowers customers to resolve their problems efficiently. Additionally, an SEO-friendly knowledge base helps attract more potential customers by improving the website's ranking in search results, thereby driving more organic traffic and increasing visibility. Implementing such a system is a strategic move towards better customer satisfaction and operational efficiency.

Scale product support and increase customer satisfaction with an online user community for your product or website. Easy to use discussion forums, Q&A software, knowledge base, and customer feedback tools.

Synthetix software is a Customer Service software to automate business workflows. The software offers a searchable knowledge-base of solutions to convert leads in real-time. Engage customers with CRM and Live Chat integration to generate revenues and boosting CSAT scores. Collaborate with your team and measure agent productivity with responses. Marketers, Small and Medium companies make use of the software.

HelpSite is a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Users get their questions answered faster and support agents save time.

Hubflo is the missing front office every service firm needs. This AI-powered client portal is designed to impress clients and streamline operations. Offering a suite of tools including file sharing, contracts, messaging, tasks, and billing Hubflo integrates seamlessly with existing systems. By drastically reducing emails, calls, and meetings, Hubflo speeds up both onboarding and project delivery. Create detailed onboarding playbooks with pre-set tasks, assign them to clients, and automate reminders to keep everyone aligned. Clients receive a clear to-do list and can upload necessary files from five different sources, such as Drive or Dropbox. Centralize all important resources in the client workspace, from files and links to updates and videos. The shared task board gives clients unique visibility into their work, enabling you to assign tasks for feedback and collect approvals with Smartdocs. Embed content from over 500 sources, including Looker and Airtable, directly into their portal. Plus, an always-on AI assistant, complete with email and note-writing capabilities, ensures nothing slips through the cracks. Elevate their service business with Hubflo’s beautiful, branded portal, hosted on their domain.

AnswerDash has helped businesses of all sizes to provide great customer experience and a reduction in their customer support costs with self-service support

Are you looking for a reliable workspace that provides users with customized options and empowers the customer success team to take care of customers? Look no further than EverAfter! This all-in-one self-service workspace is fully white-labeled and offers customization, allowing users to create unique experiences for each customer. It enables customer success teams to have greater control over the customer experience. With this intelligent widget-based hubs, users can easily design personalized workspaces for different user types and stages in the life cycle. Plus, it can be embedded into the existing product or shared through a private link the choice is yours! At EverAfter, they were committed to helping businesses provide amazing customer service that keeps customers coming back for more. This intuitive platform will help this team build longer-lasting relationships with customers and ensure their loyalty. That’s why we believe so strongly in this motto: taking care of customers ‘happily ever after’. So why not give EverAfter a try today?

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. It displays the current most asked questions and their solutions.

LаbiKnоw is a robust knowledge base & сustоmers оnbоаrding solution with embeddable help widget with answers, customizable help center site and ability to соntасt suрроrt, аnnоunсements and public rоаdmар. With LаbiKnоw's сustоmizаble knowledge base, embeddable help widget & change lоg in one аttractive widget you can create a fully simplified suрроrt experience in а single widget. The solution will let you seamlessly оnbоаrd clients, keep them engaged and updated, without having to spend hours on suрроrt. The help widget mixes your knowledge base, соntасt suрроrt form and announcements feed which makes it the best customer suрроrt sоftwаre. With LаbiKnоw, you can create a dedicated center раge for help without having the need to code. You can also customize the help center раge to match your brand identity with simple editing tооls. The easy to use online editor can сreаte help center articles in a few seсоnds. You саn even add images, videos, texts, and much more. LаbiKnоw’s Starter plan costs 39$/month while growth and enterprise plan cost 159$ and 399$/month. You can also set up a 14 day free trial with LabiKnow.