HelpCrunch Reviews

User Rating

4.8/5 (Based on 423 Ratings)

Rating Distribution

Excellent
84.2%
Very Good
12.5%
Average
0.7%
Poor
0.5%
Terrible
2.1%

User Sentiments

Affordable Pricing, Excellent Customer Support, User Friendly Interface, Extensive Customization Options

Occasional Bugs, Limited Integrations, Unreliable Mobile App, Lack of Chatbot Functionality

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Review Summary

HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price.

Pros

Easytouse dashboard for managing customer interactions.
Offers live chat, email ticketing, and a knowledge base.
Automates tasks like ticket routing and email notifications.
Provides detailed analytics and reporting.

Cons

May be too expensive for small businesses.
The setup process can be complex and timeconsuming.
Limited customization options for branding and design.
Some users may find the interface to be somewhat cluttered.

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Reviews

Anastasiia Sukharieva

October 14, 2024 Source: Trustpilot.com

The only chat which can solve all our needs

We use HelpCrunch chat for communication with our clients, prospects, and email requests and it works great. We also like the additional marketing features like proactive chat and emails. It helps us engage leads on the website automatically and gather them all in one system, automatically assigning tags, and sending email campaigns for converting them later.

RJ

September 27, 2024 Source: Trustpilot.com

I love help crunch

I love help crunch. It's helped us keep all customer interactions in one place. We have 3 users, so they can all help answer customer emails, online chat requests, Facebook and Instagram messages. Works well and looks great on our site. Customer care is responsive too. Thank you!

Fiodar Appatio

September 1, 2024 Source: Trustpilot.com

HelpCrunch elliminates all our support headaches

HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention.

Dmytro P

December 12, 2023 Source: G2.com

"My experience with HelpCrunch"

What do you like best about HelpCrunch?

I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch with AI and all internal systems. From marketing and contact center feedback - very flexible widget settings, full analytics, and a user-friendly interface for operators. Support always responds to my requests.

What do you dislike about HelpCrunch?

I like everything about it. I have no negative experience with

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch solves the problem of communication with the client and helps to resolve various issues from customers.

Natalia Zakutynska

October 14, 2023 Source: Trustpilot.com

Solid support and marketing tool for SaaS

After trying around 20 platforms, HelpCrunch stands out for its functionality at a good price point. The support has been reliable. Features like FAQ browsing in chat and a unified inbox for messages are useful. The AI editor is a recent addition that helps speed up customer service.

Stevan P

October 2, 2023 Source: G2.com

"Review - Stevan Papić"

What do you like best about HelpCrunch?

Easy to use and efficient. It has all the necessary tools for user support of a site.

What do you dislike about HelpCrunch?

From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up.

What problems is HelpCrunch solving and how is that benefiting you?

Helpcrunch makes it easy to communicate with users and has a nice look.

Sergey D

September 7, 2023 Source: G2.com

"I`m owner of business and use it for helpdesk."

What do you like best about HelpCrunch?

It`s a good for chat with customes (we don`t use email).

What do you dislike about HelpCrunch?

It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services).

What problems is HelpCrunch solving and how is that benefiting you?

Its solve my problem to get all chats in one place, to control support stuff no to loose contacs.

Anonymous User

September 7, 2023 Source: G2.com

"Good service that expands our capabilities"

What do you like best about HelpCrunch?

1. There is an application for iOS.

2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger.

3. Works stably.

4. You can use auto messages that are triggered by a script.

5. Good analytics and statistics.

6. It is possible to use email during non-working hours so as not to lose messages.

What do you dislike about HelpCrunch?

At the beginning of use, the application did not work stably. Lacks original sound for new message notifications. The app cannot edit the message after it has been sent.

What problems is HelpCrunch solving and how is that benefiting you?

Communication with customers, answering their questions, advising on products and store operation. We do not lose messages during off-hours. We clearly see the statistics and the quality of the work of operators.

Anonymous User

August 16, 2023 Source: G2.com

"The best support chat service, period."

What do you like best about HelpCrunch?

When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding.

What do you dislike about HelpCrunch?

Maybe even a bit too many features which we do not use and are bloating the internal UI.

What problems is HelpCrunch solving and how is that benefiting you?

Having a highly customizable live chat widget which we use to flash-support our SaaS users.

Anonymous User

May 17, 2023 Source: G2.com

"Easy to Use"

What do you like best about HelpCrunch?

Helpcrunch does everything I need it to do. It is easy enough to use even for people that don't know much about tech.

What do you dislike about HelpCrunch?

I would enjoy if the formatting of popups was better. Using custom css is an option, however, it would be more user-friendly for everyone if it was improved.

What problems is HelpCrunch solving and how is that benefiting you?

I can easily see when a customer has a question or issue on our website.

HelpCrunch Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use HelpCrunch?

Review Summary

Pros

Cons

Anastasiia Sukharieva

RJ

Fiodar Appatio

Dmytro P

Natalia Zakutynska

Stevan P

Sergey D

Anonymous User

Anonymous User

Anonymous User

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