Help Sumo Reviews

Help Sumo may provide analytics and reporting capabilities to track and analyze customer interactions and support performance. This helps businesses identify trends, measure customer satisfaction, and make data-driven improvements to their support processes.

While customer support platforms often offer integrations with other systems, there might be limitations in terms of compatibility or available integrations. This can be a challenge if the platform doesn't integrate seamlessly with existing business tools or requires additional development efforts.

Help Sumo often provides analytics and reporting capabilities that offer valuable insights into customer support performance. Businesses can track metrics such as response times, customer satisfaction ratings, and ticket resolution rates, allowing them to identify areas for improvement and make data-driven decisions.

helpsumo allows us to manage a large of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it viable to run a lean support team while experiencing big company development and not let anything go overlooked. We also use it for our product backlog and capturing other critical client data as well as the NPS functionality. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very flexible of feedback and will turn around and make what people ask for. They truly listen to customers.

I really can't think of anything that I hate about helpsumo.com. Their Support team is responsive and always helpful.

It has become very easy for us to delegate tasks to each other in a very peer to peer way which is very profitable for our company, helpsumo works with our unusual company design.