HappyFox Chat Reviews

Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy to use.

I haven't found any downside yet except that the cost to upgrade to the automated response system is too high.

As with other proprietary software be prepared for a slight learning curve. Be patient, take your time, and the end result is well worth it.

Happy Fox Chat has dramatically reduced our time spent on Support instead of back and forth email communication. This has increased sales and customer satisfaction.

I like that you can answer customer questions immediately and hopefully close the sale instead of customer leaving because they couldn't figure something out or could not find complete info on product or all the services we offer.

Very little. I do wishe the box where I type was bigger and I could review my whole message with out backtracking before sending would be helpful.

Answering customer questions right away. Closing more sales with people who visit our web site.

Integration with Facebook

Lovely UI

Triggered chats

I am waiting for Whats app integration.

Increased our chat load using triggered chats. We have started giving appointments and solve customer queries using the chat bot.

Fox chat is a quick and easy way to connect with clients from all around the country. It allows me to see what they have been searching which gives me an idea to what they will be speaking to me about. I can also approach clients myself through the visitors icon which encourages more chats to commence. Fox chat also gives you the option to short type text which then turns into a sentence that you have personally created, found in the automate section.

There is not much to criticise with Fox Chat, however I feel like spell check would make it a lot easier to type when having a lot of chats open as sometimes replies can be rushed. Also when you get a pop up notification in the corner of the screen it doesn't allow you to access the chat through there, you have to click onto the app itself.

Fox chat is where we tend to book most of our viewings for a number of different properties, it brings us customers from all over the country, who 9 times out of 10 peruse business with us.

How user friendly the platform is for new members. I love how it can be integrated with other programs such as SalesForce.

The one dislike is that in order to have another co-worker assist in the chat, you need to send the chat over to them compared to both working on the chat together.

Be ready to be more organized!

How to best serve our customers. Their comments and questions lead us towards bettering our overall webpage platform.

Integration with Slack and Pipedrive. Would love to see more info pulled from Pipedrive CRM and FB Chat notification with HappyFoxChat through Slack.

No notification from Slack if message coming from FB

Yes

Customer service

After searching relentlessly for a live chat vendor, we finally came across HappyFox Chat and we have not looked back since. With so many integrations, we have been able to accommodate almost all of our needs directly through the interface. Moreover, the staff at HappyFox are always willing to help.

We would really like to be able to automate follow up emails post-chat through HubSpot, which the integration currently does not allow for.

One of the best in the market and very cost effective.

Utilizing the integration with our HappyFox Help Desk account, we will be able to forward relevant chats to our ticketing system for any existing clients or support requests. This alleviates the pains of having to instruct our chatters to send a separate email themselves (sometimes, this annoys them because they want a quicker way to get things done).

We use HappyFox Chat for our website. I like it that we can access it in the browser and via app.

There is not much that I dislike... I mean we have the free version, so the expectations aren't that high.

We use it on our website. Customers can get in touch with us easily.

Love how this links to my salesforce and also shows who messaged me when I am not connected.

The is nothing at all wrong with the service.

I have been able to answer customer or potential customers questions without needing to call.

It's easy to implement on your site and you can use the agent on your desktop and mobile devices.

The pling sound that you can't turn of on your website.

Helping visitors to anwser their questions fast.