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Google Cloud Dialogflow Reviews

User Rating

4.5/5 (Based on 101 Ratings)

Rating Distribution

  • Excellent

    61.4%
  • Very Good

    31.7%
  • Average

    6.9%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

User-Friendly Interface, Extensive Integrations, Powerful NLP Capabilities, Pre-built Agents and Templates

Limited Customization Options, Complex Pricing Structure, Limited Multilingual Support, Steep Learning Curve

Do You Use Google Cloud Dialogflow?

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Review Summary

Google Cloud Dialogflow is generally praised for its user-friendly interface, which makes building chatbots accessible to those without coding experience. Its drag-and-drop functionality, pre-built templates, and robust natural language processing capabilities create engaging conversations. However, users note some limitations, including potentially high costs, limited customization options, and a learning curve for certain advanced features. Despite these, Dialogflow is seen as a valuable tool for automating customer interactions, handling frequent inquiries, and integrating with other Google Cloud services.

Pros

  • Google Cloud Dialogflow provides an intuitive draganddrop interface for easy bot creation, making it accessible for users of varying technical abilities.
  • Its natural language processing capabilities enable it to accurately interpret user queries and provide natural, engaging conversations.
  • Google Cloud Dialogflow offers robust developer community support, providing insights and solutions whenever needed.
  • The platform simplifies the development process, offering prebuilt entities and intents to significantly reduce the time required to build a chatbot from scratch.

Cons

  • Google Cloud Dialogflow uses a proprietary language that can be challenging for new users to learn.
  • Detailed tutorials and learning resources could be improved for complex and advanced features, as users often report a lack of information.
  • While Dialogflow offers a free tier, it may not be sufficient for extensive prototyping before committing to a paid plan.
  • Integration with other systems using Dialogflow's API can be complex and timeconsuming, especially for those unfamiliar with Google's ecosystem.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

November 19, 2023 Source: G2.com
"Dialogflow is a powerful tool to create advaced virtual agents in no time"
What do you like best about Google Cloud Dialogflow?

1. Google Cloud Dialogflow CX is like a playground for creating chatbots. It's super easy with its drag-and-drop interface and ready-made templates, making coding skills optional.

2. Since this product is from google, integrating with other Google Cloud services has become much easier. It's got everything—high availability, scalability, and even a safety net with fault tolerance. You can go serverless too, which means less hassle with managing infrastructure.

3. Dialogflow CX supports over 20 languages, making it a go-to for developers building chatbots and voice assistants for a global audience.

4. The deployment time for MVP is very minimal using Google Cloud Dialogflow when compared with other tools, making it go to too for the beginners.

What do you dislike about Google Cloud Dialogflow?

The only downside is that if you want to use the fancy features in Dialogflow CX, you gotta go for the paid plans. So, for personal use, it's a bit limited with the free version.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Google Cloud Dialogflow gives me amazing UI where i can use drag and drop functionality to build a chatbot without any coding knowledge. It takes very less time to build a basic chatbot using Google cloud Dialogflow as it comes with predefined templates for multiple use cases.

Read more
HT

Hritik T

November 6, 2023 Source: G2.com
"Google Cloud Dialogflow: A Powerful NLP Platform for Building Chatbots and Voice Assistants"
What do you like best about Google Cloud Dialogflow?

What I like best about Google Cloud Dialogflow is its powerful natural language processing (NLP) engine. Dialogflow can accurately understand and respond to a wide range of user queries, even if they are complex or ambiguous. This makes it possible to create chatbots and voice assistants that can handle real-world conversations in a natural and engaging way.

What do you dislike about Google Cloud Dialogflow?

I dislike Dialogflow's expensive pricing, difficult documentation, and unreliable support.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Google Cloud Dialogflow is solving the problem of building and deploying chatbots and voice assistants. It benefits users by providing a powerful and versatile platform that can be used to create chatbots and voice assistants that are informative, engaging, and helpful.

Read more
AH

ABDUL H

November 4, 2023 Source: G2.com
"Best chatbot platform"
What do you like best about Google Cloud Dialogflow?

Makes collection of data and response to queries automation.

What do you dislike about Google Cloud Dialogflow?

Improvements required for much better interface.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Data collection automated bot creation.

Read more
SP

Santosh P

November 3, 2023 Source: G2.com
"Best to digital agents"
What do you like best about Google Cloud Dialogflow?

It's very easy to integrate with other technologies

What do you dislike about Google Cloud Dialogflow?

Intend classification can be more precise and intuitive, ease of implementation.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

It's best for the creating artificial agent

Read more
AP

Atul P

November 1, 2023 Source: G2.com
"Google Cloud DE"
What do you like best about Google Cloud?

Best and cheaper services provided by Google cloud and with best scalability and some services and fully managed with best UI.

What do you dislike about Google Cloud?

There are some services needs some clarity like some configuration which is blocked by Google itself.

What problems is Google Cloud solving and how is that benefiting you?

Google Cloud is solving infrastructure , platform and software level services by providing individual services with best managed infrastructure.

Read more
AU

Anonymous User

August 31, 2023 Source: G2.com
"Used dialogflow to create a voice chat app for a school"
What do you like best about Google Cloud Dialogflow?

Dialogflow made it easy for non-coders to create question/response results for our Hello PineView app for a high school. This was for a Girls Who Code club, and broadened exposure to creating applications. It was also quite easy to create intents that the girls coded to answer more complex questions via a call to our APIs.

What do you dislike about Google Cloud Dialogflow?

It wasn't an issue with dialogflow per se, but how the whole google assistant creation hung together felt like 3 radically different applications. Google IAM, dialogflow, and there was another one in there for projects - and each web interface was radically different

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Enabled us to create a google assistant voice application. It was educational for students, but also an actual useful application for the school.

Read more
HS

Hari S

August 30, 2023 Source: G2.com
"Dilogflow CX"
What do you like best about Google Cloud Dialogflow?

Design studio and intuitive. Deployment and integration. I can tell it is one of the greatest tool to design and deploy quick chat solutions and easy to integrate

What do you dislike about Google Cloud Dialogflow?

Can't think of any however it is better than EX. Have few troubles in interpret the digits

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Creating better voice self service workloads

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SG

Suresh G

August 30, 2023 Source: G2.com
"contact center migration and dialog flow"
What do you like best about Google Cloud Dialogflow?

I'm pretty much impressed and like the way it is designed to work and it does.

What do you dislike about Google Cloud Dialogflow?

As of now, I don't have much complains about so far we had used. But definitely we see more on AI assistance within dialog flow.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

To design conversational flow for contact center services flows.

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AU

Anonymous User

August 30, 2023 Source: G2.com
"Simplifying conversational design"
What do you like best about Google Cloud Dialogflow?

It's quite easy to configure the basic conversation flows, and then tweak it along the way

What do you dislike about Google Cloud Dialogflow?

Still a limited limited in terms of handling complicated conversations which may cover multiple different topics

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

call deflection

Read more
SA

Swathi A

July 14, 2023 Source: G2.com
"Google Cloud Dialogflow Review"
What do you like best about Google Cloud Dialogflow?

Dialogflow supports context management, allowing conversations to be tracked and maintained over multiple turns. Contexts provide a way to carry session-specific information from one interaction to another, enabling more natural and context-aware conversations.

What do you dislike about Google Cloud Dialogflow?

While Dialogflow provides flexibility in creating conversational agents, there might be limitations in customizing certain aspects of the platform. Users may find it challenging to implement highly specialized or complex conversational behaviors that go beyond the capabilities offered by Dialogflow's predefined features and templates.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Dialogflow leverages machine learning techniques to improve its understanding of user queries over time. It allows developers to train the model using example conversations and provides tools to evaluate and optimize the performance of the conversational agents.

Read more

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