SABIO Reviews

We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast and flexible manner in customer service. The system is simple and intuitive to use and has therefore quickly established itself in everyday working life. Our employees are satisfied with SABIO.

On top, the support by SABIO is great!

Redundant content is often discovered late and accidentally. Especially with our large group of editors, this happens sometimes.

Since the introduction of SABIO, we have been managing knowledge _together_ in customer service, giving our editors a new level of responsibility.

Thanks to SABIO, employees can quickly look up content and respond better to customer inquiries.

- smart, young and dynamic team

- rapid system implementation

- SABIO offers a solution to almost any business problem in terms of knowledge management

At this point, we do not have dislikes regarding the system

Our internally knowledge data base was built with SABIO

The benefits go from getting a rapid information in the customer service, city centers, sales department, layout department, quality insurance (more departments to follow), increasing the productivity to a help service offered to our customers on the web page.

SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge.

SABIO is intuitive to use - for both users and editors.

With SABIO, knowledge can be made available quickly and easily - for both employees and customers.

SABIO is constantly being further developed and new features are added.

Whether you have technical or technical questions - the SABIO team is always available to help you.

SABIO itself is almost perfect - the acceptance of the employees in our company still has to be improved.

The expansion of SABIO across various departments, so that the knowledge of the entire company is maintained and disseminated through SABIO, is sometimes laborious and lengthy.

But this is not due to SABIO.

Unfortunately, SABIO does not offer Gamification yet.

Knowledge is maintained in one place and every employee receives the knowledge he or she needs for his or her work.

The knowledge is always kept up to date, which increases the employee's confidence in being able to provide the right information.

With SABIO, knowledge is simply made available across departments and the rate of queries is reduced.

Our customer service staff uses SABIO to advise customers and can be sure that they will always be provided with the best possible answers.

As mentioned in the title, Sabio offers a great and simple knowledgemanagement. Even better, however, is the service. No matter which employee, everyone takes care of the customer.

Sometimes a response just takes a bit longer. But this not really a problem.

Sabio has been very supportive in purchasing and implementing their cloud services. I hope that we can handle our customer requests much more efficiently and with more quality.

With SABIO we can spread our knowledge to all our employees and customers - easy, fast, reliable and intuitive!

Limited options for individual structure & branding.

With SABIO we are able to standardize our knowledge-, process- and contact-management which simplifies professionalizes the internal and external communication.

Zuverlässigkeit des Systems, einfach Bedienbarkeit, logische Anwendung, gute Zusammenarbeit mit dem Produktmanagement

Support ausschließlich digital erreichbar, daher manchmal Austausch zu Feature Wünschen schwierig

Prozesssicherheit wird enorm gestärkt, Falschbearbeitungen minimiert bzw. ausgeschlossen, immer aktuelle Infos im Zugriff, Anwender kommen aufgrund der guten Suchfunktionalitäten schnell zu einem korrekten und zielgerichteten Suchergebnis

the easy Usability, the good search, the simplicity to create Knowledge

Nothing, it is a perfect solution for us

to make a large amount of knowledge and business processes available very quickly for a large number of employees and service Providers. And we realized that together we could manage our knowledge

Sabio is a great way to manage information or knowledge throughout our company. It offers various ways in which to adjust structures and accesses according to each department's needs.

The main (tree) structure, if well built, grants an intuitive approach to searching and finding the information users need for their daily work. Validities of texts and news messages help authors to maintain knowledge and keep information up to date. Training of new users and authors is, thanks to sabio's easy accessibility and intuitive use, a quick and easy process.

In addition to this, sabio offers a great and caring customer service which solves almost any problem pretty quickly.

There are only very few things I dislike about sabio, as I think the working of it depends strongly on how you build your structure and how you maintain its content.

However, depending on your tastes and needs you might find the text editor a bit underequipped (its completely enough for us though and prevents authors from being all too creative with their texts).

The worst thing which could be mentioned in this context is probably be this: message priority low.

We have achieved that all of our employees get the information they need according to their field of work.

All of our employees are on the same level of information which the can pass on unanimously to our customers.

We can guarantee the accurateness of the provided knowledge through the validity system that allows us to check texts regularly.

The tree structure and various filters help our employees to find information quickly and intuitively.

It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort for end users. The integration possibilities are outstanding so we could integrate SABIO into all of our systems.

Sometimes we missed the feature and release communication.

It's really easy to start with the Online Trial, I think for 30 days. The application is instantly set up so you can directly start using it. We always asked for help from SABIO's consulting dept. The helped us a lot especially for defining the knowledge tree, how to write articles and to integrate SABIO in our website and applications.

To be honest it's not really cheap but those guys ensure your project success.

With SABIO we have realized one single source of truth for all our knowledge within consumer services. We have reduced handling times up to 30%.

By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20%

I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work.

That not all vendors act like SABIO company does.

It is the basis to structure the important knowledge topics and make it one source of the distributed knowledge. The quality in the customer contact process was improved with SABIO.