Genome Wallet Reviews

User Rating

3.3/5 (Based on 115 Ratings)

Rating Distribution

Excellent
53.9%
Very Good
2.6%
Average
0.9%
Poor
0.9%
Terrible
41.7%

User Sentiments

Account Verification Issues, Unexpected Account Closures, Unclear Fee Structure, Inadequate Communication

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Review Summary

User reviews for Genome highlight both strong customer support and a streamlined user experience, particularly for personal and business banking. Frequent praise is given for the speed and efficiency of transfers, especially for SEPA payments and USD transfers. However, several users report negative experiences with account verification and long delays in processing funds, resulting in blocked accounts and frustration. Some customers, particularly those from Ukraine, mention challenges with complying with Genome's verification requirements. While positive feedback focuses on the app's user-friendliness and swift support, persistent concerns about account closures and frozen funds suggest a need for greater transparency regarding Genome's policies.

Pros

Excellent customer support with quick response times.
Userfriendly app with a clean and intuitive interface.
Fast transaction processing for both personal and business needs.

Cons

Unclear and complex signup process can be frustrating.
Arbitrary account closures without proper explanation or warning.
Limited functionality with missing features like direct debit.

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Reviews

Al

June 14, 2024 Source: Trustpilot.com

Trustworthy and great support

Excellent bank. The support team works very quickly, and the attitude towards clients is extremely positive. Keeping my money in this bank, I am confident in its safety. I use it regularly for ongoing purchases. Moreover, they have excellent protection against scammers. Therefore, you can be more assured of your money's safety. Excellent bank. Special thanks to the support team.

Alexey Lyubin

April 15, 2024 Source: Trustpilot.com

Fine service

Superstar kbh

April 9, 2024 Source: Trustpilot.com

Hej Genome

Hej Genome

Kundeservice hos jer Det er mere en 5 stjerne, så jeg giver jer rigtig god service

Hi Genome

Customer service with you It's more than a 5 star, so I give you really good service

Effim

March 14, 2024 Source: Trustpilot.com

Amazing experience so far with the app…

Amazing experience so far with the app immediate support assistance

Dmytro Verbovyi

December 6, 2023 Source: Trustpilot.com

Great customer support, nice and clean app UX, fast transaction processing

Simple and clean UX, fast transaction processing, great customer service

Igor

December 5, 2023 Source: Trustpilot.com

My request was fulfilled quickly and I…

My request was fulfilled quickly and I was informed about each step through its fulfilment.

Daniel Ringby

August 6, 2023 Source: Trustpilot.com

Easy, transparent management of funds

I don't need much: just a EUR acct and ability to pay online using my EUR funds, and Genome meets those needs perfectly. Registration and verification were super-easy, and on the few occasions I've had to reach out to support, I've always been with swift resolutions and utmost professionalism and courtesy. If I were to put my finger on something, then it'd be that you guys send physical debit cards via unregistered regular mail, meaning it can easily be swallowed by a postal black hole somewhere. Seeing as you charge €8 just for the issuance itself, I don't see why the customer shouldn't be able to throw in a few extra euros and have it sent as a traceable/registered letter.

Антон

August 3, 2023 Source: Trustpilot.com

Fast direct transaction.

Date of experience: August 04, 2023

Abdullah Hassan

July 19, 2023 Source: Trustpilot.com

very good.thank you very much

Date of experience: July 20, 2023

Igor Kvartyk

July 11, 2023 Source: Trustpilot.com

My recent experience with Genome

My recent experience of communicating with Genome team and using their services was very positive! I had to provide additional documents: the team reviewed presented documents quickly; no unnecessary questions asked. Money transfers are processed the same day without any delays. Highly satisfied!