FICO Customer Communication Services Reviews

I have used FICO Customer Communciation Services in a past role and it was an absolute game changer. Clean cut interface and allowed my team to not only work efficiently but improve TAT for customer's concerns.

No real concerns. Easy to use and effective software.

Benefits are unmatched. Allowed my team to effectively communicate with partners and solve issues.

Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more.

The phone support service, email support services and the chat support are a bit more slower and can be improved.

It is resolving effectively the communication with customers throughout the customer credit lifecycle.

They do respond to questions and inquiries when you get them.

Sometimes it takes a while to reach a live agent.

Help to check on potential employees

I LIKE HOW ACCURATE AND HOW ITS JUST AS FAST TO GET THESE CRUCIAL REPORTS

HONESTLY THERE'S NOT REALLY ANYTHING TO DISLIKE.

FOR EXAMPLE, WE USE FICO SCORES TO DETERMINE WHETHER A CLIENT IS RESPONSIBLE AND STEADY VS A CLIENT WHO IS THE OPPOSITE OF THAT.

The software can be customized to automatically communicate important updates during an insurance policy term. This happens very frequently in insurance, especially for a large portfolio of policy types.

Lack of full integration with salesforce CRM.

It helps alleviate the need for manual intervention to communicate changes to customers (policyholders) every time a policy gets updated. Customer comms.

Fraud and identity theft are becoming more and more prevalent. FICO provides direct monitoring of fraud for you and your business. This can be extremely valuable for your integrity. In addition, I like the user interface and alerting mechanism. It is easy to understand and use. Also, the two-factor authentication for all users is vital to ensure the right people can access the system. Lastly, there is great confidence in knowing that FICO itself is behind the monitoring, so you can be sure the data is accurate and up to date.

I also like the ease of administration of the tool. They have an excellent administration interface to give access to users.

As far as pricing, FICO tends to be on the more expensive side of monitoring. Since FICO considers itself a leader in the space, they charge a premium for that. Many people will feel it's adequate to use a cheaper service instead. Also, they do not have the best contract terms as far as how you can sign up. Since some companies are just trying out the service, it would be good to have flexibility there.

That is easy to access. I also like the fact that the "FICO" name is associated with this. To me this would make one more at ease to use. Then also, to a plus to know that other recognizable companies are customers.

I wouldn't necessarily say this is a dislike but there's nothing that make them stand out. If one were to just go to their site, it says all the same things every fraud protection company does. What makes this one stand out from the others?

On your homepage, you should have a phone number as a contact, not just the electronic method. Someitmes, people are turned off by not having a real person to speak to. Or have an open chat available. Immediate contact is always the best oppost to the 24 -48 hour turn around.

As I stated earlier, it is easy to access. Not too complicated and the name recognition is a plus. Associates are more at ease to use with out worrying about personal data.

The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortlessly connect with my customers and needs to keep them informed.

What i really dislike is the poor messaging capabilities which fail to enable me to tailor my communications to each customer. The customer support team has been cumbersome; they are not always there when I need assistance or have any questions.

It is more expensive compared to similar platforms, in the market. This poses a problem for businesses with budgets. The platform needs to benefit from increased flexibility in terms of customizing communication templates according to branding and design requirements.

FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop and unable to make informed decisions. The approach they take in solving my concerns makes me feel lacked.

The level of professionalism exhibited by their team is low. Their dedication to delivering customer service is not impressive in the industry. I find FICO Customer Communication Services lacking when it comes to customization and personalization options.

The absence of choices for tailoring messages to customer needs is a drawback. The systems integration capabilities are limited which hampers communication across channels. The absence of real time analytics and reporting features also limits our ability to monitor.