Enthu.ai Reviews

Enthu stands out with it's simplistic yet stylish interface. Making a technical application easy to use for non-technical users whilst providing an empowering and seamless experience. Enthu is rich in it's product offering and features, which are constantly reviewed to ensure the best solutions are available to it's users.

We have been using Enthu.Ai for around 4-6 months so thus far nothing to dislike about the product. On the contrary, a few recommendations made to the Enthu team were able to provide solutions and implement new features.

Enthu is helping us deep dive into a high volume of calls which would otherwise require significant time, resource and effort. Through it's rich features we are able to look at elements surrounding the call at a granular level and identify areas of improvement instantly.

Extremely easy search tool for finding specific phrases through both the "Search" option and the automated "Moment"/ "Themes" section

The Listen to Talk Ratio

All great so far! No issues whatseover and swift responses to queries we have from the team.

Identifying recurring areas missing from calls which are preventing better sales

Enthu.AI has improved our ability to analzye each interaction with our clients. This easy to use platform allows managment to quickly identify key metrics as well as customer service interactions. In a fast paced enviroment, this tool allows us to make quick decisions and provide in-the -moment feedback to our team - moving our business forward. Enthu. AI is a one stop!

I do not have any feedback at this time.

Providing transcription

The UI is clean and fresh, you can pick up the product in a few hours. Unlike our previous speech partner that took 6 months to configure.

Low implementation costs and good value on a monthly agent subscription fee

Transcription is the best i;ve worked with and really quick to start gaining insight and results from agent feedback.

The team are attentive and passionate about delivering a good service, they also are willing to take ideas and implement the product from users experience

Highly recommend to any Contact centre of telephony sales team !

It still lacks the customer word cloud trends and specific metric coaching points that i have seen in other leading analytic products. I hear that these are features coming in 2024

Adherence to sales script

Sales agent coaching

Quality Metrics

Auto QA

Enthu.ai is easy to use and a great tool used to summarize interactions. The training and onboarding process that I was provided by Tushar was easy to follow along.

This product has made it easier to see an overall performance of my team. The transcripts and ability to search keywords has been very useful when providing feedback and coaching my team.

Enthu.ai customer support is outstanding. If I have a question or concern, I receive a response almost immediately.

I am excited to use all the features Enthi.ai has to offer.

At this time I can't say there is anything that I dislike.

Enthui.ai has assisted in the monitoring of phone calls and providing us the opportunities we may have when it comes to quality assurance.

Enthu.ai provided a seamless onbarding process. They were quick to answer any questions, and customized the technology to the needs of our company. The look of the technology is very clean and easy to understand.

We have not had any issues with Enthu.ai.

Enthu.ai allows us to make sure our intake team is hitting their speaking points, while effectively listening to our clients and potential clients.

Integration with our telephony took just a minute. We could start using Enthu right on day 1.

The entire program is quite intuitive and simple to use, and doesn’t need extensive training. Checking calls for quality, especially in a regulated industry like ours, is always a challenge but ENthu makes it a breeze.

The support is exceptional. They have been closely involved in the setup and beyond, making sure we extract value from the program.

Nothing much that I could complain about, but they should consider adding role specific dashboards within the platform. Also, ChatGPT is the talk of the town, I would be interested to see how they build in the generative AI features on calling data.

We do consultative selling where an advisor needs to educate a prospect with the right medicare plans. The conversations need to be regulation compliant, at the same time ensure agents are explaining the product features & benefits right. Enthu helps us understand the agents that go haywire often, and we feed these signals for better agent coaching.

The time spent in monitoring calls has reduced by multiple hours while the conversation gaps have also seen a significant dip.

The platform is easy to use. You can organize the calls by team and get insight on key moments of the calls. It can also send feedback to the agents and their leads and their support team helps you tailor them up if needed.

The spanish translation engine gives fair results but it can be improved

Being able to have a transcription of each call speeds up the analysis by 50% compated to the recordings from other sources. Their support team makes sure the platform is constantly upgraded.

I like Enthu because it is user friendly or easy to navigate. The interface is intuitive and visually appealing. It is designed to be simple and straightforward, with clear instructions and guidance. This makes it easy for me to find the information that I need quickly and efficiently.

Unfortunately, it was expensive AI. In spite of our efforts to negotiate the price with the developers, they refused to do so. We had no choice but to look for alternatives.

It's easy to use and I can export report quickly. It saves me time and I can access it from any device. The data is secure and reliable. I can even share the analysis with my agents.

Flexibility to use and ease of onbaording. I particularly liked the entire experience with Enthu team, how they onboarded us and how they supported us in adoption of the software. Of course, the great RoIs they provide is phenomenal

They don't have a few automation inbuilt. But I believe they are working on it.

Sales agent performance measurement and sales enablement of my team. Enthu helped me understand how my reps are performing, where they are faultering and how I can improve them