Elevio Reviews

We just love that 10% of our visitors can help themselves to find answers to questions that might hold them back. Great digital experience. The onboarding and the agile support was impressive.

There's nothing we really dislike. But would really be happy if it would be easier to integrate the FAQ inside the existing webpage not having to open a separate tab in another window for loading the FAQ. We have a lot of languages and domains so redirecting them back to the right page is hard.

They have good integrations to other solutions so transfer the knowledge base is easy. It works well with other systems.

We are providing answers at the right time and right page for the relevant questions that might arise. Also, it helps us to get the processes documented so it is easier to transfer knowledge to new customers as well employees. I have tried a few solutions and this one is by far the best. An excellent solution to provide contextual support to our customers.

Makes it easy to build teams, it's easy to

Reporting options I wish it had, such as

The team of specialists I support has immediate, in-app access to the work instructions they need to succeed in the basic setup of the complex campaigns that they create. It also made it possible for me to assemble a team of app experts who, with their expertise, help me support the rest of the operation in a faster, more meaningful manner.

Elevio has made it super easy to build up a knowledge base of support articles. Overtime we've seen a significant drop in customer support tickets and chats.

It's real power however lies in the flexible in-app embeddable element which can serve up the right help article at the right time. It's light weight and runs very smoothly.

There is not a lot to dislike - it's getting better all the time. The team constantly listen and improve the product.

At GoVIsually we were having trouble keeping up with support tickets. The biggest issue solved by Elevio was significantly reducing our workload that freed up our customer support team to tackle more complex issues.

Ease of installation, point and click customization tools that enable support teams to create frictionless customer experiences, ticket deflection, easy to understand reporting that highlights opportunities to improve experiences

There is not a lot to dislike about Elevio. The tool works pretty flawlessly, is intuitive, and a huge enabler.

In-experience frictionless support

Support ticket deflection

Reduction in our SLAs because users can get the answers they leave

We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform.

There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is very helpful in this regard and they even hinted at research that they're doing about possible new features in this area.

Our users get relevant articles about the features on each page and this really helps them create and publish courses. The search feature is easy to use and will even find the right results if the user misspelt something.

Previous software that we used made it very challenging for us to get the different language versions in sync, this is actually very easy with elev.io.

The statistics and extensive details about article quality help us to optimise the articles. That's something that I haven't encountered in any other software.

Elevio has a clear focus with their features around onboarding & self-help and they work together exceptionally well.

We started off just with the assistant and now started to replace more and more of our existing solutions with elev.io features - for example contact and feedback forms (elevio modules) or the hosted KB.

The implementation and setup was really fast and still there is enough room to customize everything to our products. We ran into issues a few times, but support answered very quickly and helped out.

There's nothing we really dislike. Currently the hosted knowledgebase has only one layout (custom CSS / JS is possible). This layout is okay, but we're looking forward to when there are some more customization and layout options available, especially for the start page.

With the assistant we provide self-help options directly in the software and also streamline the process when customers need to get in touch. With the custom form we have a contact form that sends our support all relevant data on the customer together with the request, allowing our team to handle requests much more efficiently.

We use the assistant as a one-stop solution for all of our in-app help, this includes a contact form, feedback form, help articles, status page for the software and a link to our community. With the custom modules we could combine all these features into one help widget.

Especially having all the help articles and contact options available directly in the software is an amazing benefit to give users quick help when they need it.

It was very easy to setup Elev.io and get up and running quickly. Their support is responsive and helpful.

There are a couple of features that we would like, including the ability to use language translations in the text or articles.

Elev.io allows our users to self-service their training in our application.

This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume.

As a smaller company they move a bit slower than larger ones but this can also be a strength in that they are more than willing to help you.

If you do your research you'll find that most other tools require dev work and integration help but this is extremely simple with a quick ROI and TTV

Self service, onboarding, bringing learning into the flow of work. All of these have been key and in just 3 months we've cut our ticket volume from 16k to 5k.

Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily.

Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really eased the rollout experience.

If you have any issues during setup or deployment - reach out to their support. They are extremely knowledgeable and we felt like they understood our needs perfectly.

Having a link to 'support' on your website isn't enough. Being able to place helpers or in-line tips next to each individual feature on our website is invaluable. It has definitely reduced our support volume

I like the interface which is easy to understand. It does not require any learning from your side and so once you register, you can immediately start working on it.

I personally did not find anything to dislike about the product, but the user interface I felt can be better.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?