Electric Reviews

Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us to tech onboard our employees and have standard IT and security practices that exceed our business maturity. They also lighten the IT helpdesk load on our internal team.

They have continued to develop their Turbine system to allow for greater self-administration of IT tasks. I occasionally need to reach out to support for help administering from Turbine.

They enable us to deploy both Macs and PCs (which we couldn't find with other vendors), and allow us to create standard tech specifications across all of our devices. Now that we have set up profiles for our different positions, we don't need to think about the tech aspect of onboarding new employees.

Electric is easy to get a hold of and is accessible through Slack integration. Turnaround times on requests are handled promptly and they do a fantastic job ensuring all needs are met.

There is nothing negative that I have to share at this time. They have an easy integration with Slack and are available at all times when an issues come up and I need assistance,

Electric is solving internal requests by setting up Gmail users accounts and helping with camera/microphone access to Google Meets and other applications needed to complete projects/tasks.

What I enjoy best is Electric's ability to take something seen as bespoke and turn it into a consistent service offering.

Nothing in particular. Perhaps a phone or email option for those who just do not function well with Slack.

Electric handles all our IT needs so that we can focus our internal resources on our customers problems.

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Don't be afraid of working with an AI-based service, our team has taken to it with no problems at all. It speeds up response time and can even automate many tasks. Electric in particular makes a seamless transition from the AI to human service when required. They even send techs on site when a particular problem is unable to be resolved remotely.

Procurement has become far more streamlined, as has onboarding of new employees. The majority of this process is automated which saves large amounts of staff time. They also take a lot of work off our plates in researching solutions for the various challenges we face. Their suggestions have all been spot on, and implementation of those solutions has been much easier with their support.

Love communicating with Electric via Slack. Makes it easy to track conversations and the status of requests. Love how easy it is for them to take over our computers to solve issues in real-time. Electric has been able to solve 100% of our requests in a timely manner. Their team is very helpful and the account managers are proactive at seeking feedback and looking for ways to provide assistance.

Not being able to call Electric in an IT emergency. Less support coverage at weekends. I believe they are addressing both of these pain points. I wish we were able to get access to better software subscription pricing through Electric given the number of companies they provide support for.

We saved money compared to hiring in-person for IT support. We have been able to scale our IT support seamlessly while improving our equipment provisioning and software license management.

Electric provided a seamless experience for our employees. It's easy to chat via Slack, and employees are getting faster service.

Nothing - our experience has been great and easy to use

We were able to save 3 full-time roles by using Electric. We have more tech coverage and an easy-to-use employee system.

- Hands-off IT support

- Streamlined onboarding/offboarding

- Easy setup process

- Reasonably priced

Not dislikes, just nitpicks/wants:

- Tracking numbers added to equipment details on the onboarding page.

- A "hardware recommendations" feature. It'd be nice if Electric suggested hardware options to choose from that were deemed reliable/cost-effective, since I think you'll likely have good insight into this.

- More granular options for system configurations through Jamf & Kaseya (i.e. toggling individual computer settings).

- Save time and money by streamlining onboarding/offboarding

- Solve our IT support debt

The customer service team is quick to reply on Slack. Their platform is very user-friendly and makes onboarding new employees easy.

We hire new employees very quickly, with an immediate start date. It sometimes takes a few days for the laptop confirmation to go through, which can be frustrating when we're trying to move quickly with onboarding.

Onboarding new employees seamlessly. Getting new hires set up in all systems by their first day.

After transitioning to remote work in 2020, Electric saved us! Whenever any of employees has an IT concern, Electric is easy to reach through the Electric app or Slack, and they always respond within ten minutes. Electric can remote into our employees' computer and usually fix the problem right away. They're also flexible with device types, and they've been a great partner. They're more cost effective than our former IT service provider, and we're way happier with the service.

Personally haven't experienced any downsides while using Electric.

They helped us establish processes for on-boarding and off-boarding employees, saving us time and manhours .

Lowered IT Costs.

They alert our team to any security issues keeping us safe from hackers. In this new remote world, that is more important than ever.

Electric takes the work of five full-time employees and distributes it across their staff to provide a level of support that is unparalleled.

I have no gripes with Electric that are top-notch. If I had to say one thing, they only support 99% of the software we use. However, when you are talking 100s of SaaS products, some custom-built, that is more than acceptable.

Jump on the phone and talk now. You are going to save money and make your and your employee's lives much more pleasurable.

Eliminating the need for a full-time IT department. Providing excellent support to our employees. Coordinating across hundreds of individuals.