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About Electric

From response to resolution, our chat-based support puts the 'help' back in helpdesk. We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past. We provide best-practice recommendations and security management that keeps your data protected.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    86%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online
Electric Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Electric Custom

Features

  • Lightning-fast tech support
  • Security that scales
  • IT expertise for every user

Disclaimer: The pricing details were last updated on 28/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Electric Pricing

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Electric Reviews

User Sentiments

Fast response times, Excellent Customer Support, Seamless Onboarding/Offboarding process, Extensive Application Integrations

Technical Issues and Bugs, Inconsistent Service Quality, Limited Communication Channels, Lack of Proactive Problem-Solving

Do You Use Electric?

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Review Summary

User reviews of Electric highlight its effectiveness in managing IT for remote teams, particularly in streamlining onboarding and offboarding processes. Many users appreciate the platform's integration with Slack, providing quick and convenient support access. However, some users reported challenges with timely issue resolution and inconsistent service quality, particularly when dealing with more complex issues. While the platform is lauded for its potential, concerns linger about the need for improved communication, attention to detail, and a more robust support infrastructure to ensure consistent service excellence.

Pros

  • Electric's Slack integration allows for quick and easy IT support, streamlining communication and problemsolving.
  • Electric provides comprehensive IT support, freeing internal teams to focus on core competencies and enhancing productivity.
  • Electric's automated onboarding process simplifies new hire setup, saving time and effort while ensuring consistency.

Cons

  • Electric's reliance on Slack for support can be challenging for less techsavvy users who prefer phone or email.
  • While Electric offers a wide range of IT services, their support for specific applications may be limited.
  • Some users have reported inconsistent response times and occasional administrative errors during onboarding.

Electric Reviews

AI-Generated from the text of User Reviews

Videos on Electric

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Electric FAQs

What are the top alternatives for Electric?

Here`s a list of the best alternatives for Electric:

Does Electric provide API?

No, Electric does not provide API.

Electric Contact

Vendor Details

New York, New York

Contact Details

+1 646-350-0620

https://www.electric.ai/

Social Media Handles

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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