eGain Mail Reviews

I will be honest and say this is the most efficient trusted and reliable web based email i have ever used since. This has a lot of potential and i cant wait to have more people use it

As of now i wish they allow us to explore more or be given access more so we can utilize everything

Time management and accuracy on replying to customers and being able to use it all at once since it has everything we need

eGain is an excellent product and uses application multiple features if you know the background application functionality.

Create Entry points, Block the special characters.

Activity and Case ID are sometimes stuck in the mailbox, and the cause is mail not delivered. eGain has to match the compatibility with all the Browsers.

Egan KB articles is the perfect option. When people send an email, we can set automatic revert based on KB articles.

eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you respond to inbound inquiries promptly and professionally every time with instant response.

Some of the salient features which i liked are:

1. Fully web-based administration, which enables remote administration.

2. It has multichannel and as well as channel-specific analytics.

Approaching email and webform enquiries are  managed using predefined work processes.  Contains administration-level triggers to automate email steering and  checking.  In-depth analysis of the content of all inbound email enquiries.  Capability to deliver pre-programmed messages and direct professionals'  responses.  All client questions are answered and followed up.

Because it lacks a notification manager, one  must repeatedly access the system to see the  news, which we cannot find out. Unfortunately,  the maximum attachment size is limited, thus we must rely on third-party file sharing services.

We are responding to consumer emails so that  they do not have to call.  When our phones are busy, consumers may still  get their issues fixed by email, which is  convenient. Automated notifications can be set  up, allowing us to receive reports daily, weekly, or monthly. Allows business owners to focus on  more essential elements of their day while  someone else who is more equipped for the job  takes care of mail and other administrative tasks.

The live chat software allows us to improve our overall performance; it is straightforward to get in touch with people extremely expert on this matter.

In my opinion, it is straightforward once you are used to it, but at the beginning, for me, it was everything less easy.

It takes some time to understand how everything works; perhaps a more extensive video tutorial can solve this out

It has allowed me to somewhat lighten the communications of my clients with my company, since it has been helping me to take a much more real handling of the emails I receive from my clients, which has allowed me to redirect them to the department corresponding, in such a way that they can be answered easily, quickly and effectively. Its ease of use is something quite remarkable too, since its interface has a fairly simple design that allows me to navigate the entire system without any type of inconvenience or major setback, its customer service is quite attentive when answering questions and concerns, and they have rarely lasted more than a day to respond to any request from me

It does not have a notification manager, so I must be constantly entering the system to see the news, since otherwise I cannot find out.

Carrying out email communications for me was something really annoying, due to the large number of messages that arrived daily to my inbox, however, this application has allowed me to segment emails in a much more efficient way depending on of its nature, which has helped us to get messages to the department they need to reach much faster, thus reducing my clients' waiting times for responses.

Customizable, attractive interface, strong customer support base

Certain fields have arbitrary titles and do not have sufficient descriptions

Benefits include automated notifications that can be set up, allowing us to get reports daily, weekly, etc.

eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. There are pre-defined workflows to manage incoming email and web form inquiries.

Too much granularity can result in too much work for businesses.

Businesses can configure fine-grained co-browsing rules to disable read or edit access for agents but it can be cumbersome.

Managing large volumes of customer emails and web forms with ease.

Workflow templates to manage incoming email

As of yet, I belive all features and functionality fits our needs.

Tracking queries within a central pane of glass is really efficient, saving time and effort.

The inbox is well structured, mails are automatically sorted and appointments are filtered out and transferred to the integrated calendar. The installation and integration of our mail addresses was done quickly.

Unfortunately the maximum attachment size is limited, so we have to use external file sharing providers.

The simplicity makes the difference. We need a secure and reliable mail account - this one is it and we can manage multiple mail addresses in one inbox. The apps for ios and Android are very user friendly.