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Dynamics 365 Marketing Reviews

User Rating

4.5/5 (Based on 2,218 Ratings)

Rating Distribution

  • Excellent

    59.3%
  • Very Good

    33%
  • Average

    6.5%
  • Poor

    0.8%
  • Terrible

    0.4%

User Sentiments

Seamless Microsoft Integrations, Marketing Automation Capabilities, User-Friendly Interface, Customer Journey Mapping

High Pricing, Steep Learning Curve, Occasional Software Bugs, Limited Third-Party Integrations

Do You Use Dynamics 365 Marketing?

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Review Summary

Dynamics 365 Marketing is a powerful marketing automation solution that users praise for its seamless integration with other Microsoft applications and user-friendly interface. It provides robust features for marketing automation, personalized communications, lead management, and comprehensive analytics. However, users often point to a steep learning curve, complexity for smaller businesses, and occasional performance issues as drawbacks. Some also mention limitations in third-party integrations and the need for improvements in user onboarding and pricing accessibility. Despite these concerns, Dynamics 365 Marketing remains a valuable tool for large organizations seeking to enhance their marketing efficiency and customer engagement.

Pros

  • Dynamics 365 Marketing offers seamless integration with other Microsoft applications, enhancing data sharing and providing a comprehensive customer view.
  • Its robust marketing automation capabilities empower users to create and manage multichannel campaigns, including email, social media, webinars, events, and more.
  • Dynamics 365 Marketing supports targeted and personalized communication, enabling marketers to segment their audience and deliver tailored content and messages based on customer preferences and behaviors.

Cons

  • The platform can be complex and might require a learning curve, especially for those new to marketing automation tools or the Dynamics 365 ecosystem.
  • While offering a range of features, Dynamics 365 Marketing might have limitations in terms of customization options. Depending on specific business needs, certain customizations might not be easily achievable.
  • Dynamics 365 Marketing is a premium solution, and the cost might be a concern for smaller businesses or organizations with tight budgets. The pricing structure may include licensing fees, implementation costs, and ongoing maintenance expenses.

AI-Generated from the text of User Reviews

Reviews
WH

Wendy H

December 25, 2023 Source: G2.com
"Dynamics 365 has everything needed for inside sales and marketing teams"
What do you like best about Dynamics 365 Marketing?

Once permission is allowed by the team lead, it is eassy to email and call leads and prospects in the D 365 DRM.

What do you dislike about Dynamics 365 Marketing?

So for there has been nothing least helpful in the D 365 CRM.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

Icrease and automate email marketing and calling prospects.

Read more
AS

Alexandra S

November 2, 2023 Source: G2.com
"Excellent Resource and Support"
What do you like best about Dynamics 365 Marketing?

So many reviews and comparisons of various software for business. It's a one-stop shop for software decision-making. It is very easy to use and integrates seamlessly with your company's existing software.

What do you dislike about Dynamics 365 Marketing?

I cannot think of anything I dislike about it.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

It helps us reach broader audiences with less work and stress.

Read more
SK

Shobhit K

October 17, 2023 Source: G2.com
"Best Marketing/Reporting tool"
What do you like best about Dynamics 365 Marketing?

Well integrated with the CRM, you can multitask with the help of Dynamics 365 marketing

What do you dislike about Dynamics 365 Marketing?

Nothing as such microsoft has tick marked all possible synergies

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

Email campaigns

Read more
TS

Tannu S

October 11, 2023 Source: G2.com
"Review for Dynamics 365 marketing"
What do you like best about Dynamics 365 Marketing?

Dynamics 365 Marketing auto-generated posters and promotional messages are amazing and one of the best platforms. It is very easy to implement and easy to integrate. Their customer support is also very nice and you can use it frequently.

What do you dislike about Dynamics 365 Marketing?

There is nothing to dislike all features are very nice. They can add a variety of language parts. As we also have a variety of customers using our.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

Dynamics 365 Marketing helps us to handle all the social media platforms. They are helping us to serve the best content to our users and more than this they are always updated and have all the trends design and pamphlets.

Read more
KS

Krunal S

September 21, 2023 Source: G2.com
"All in one marketing solution with many features"
What do you like best about Dynamics 365 Marketing?

Easy to use for managing my contacts and leads. I can use different channels for emails, forum, text messages and in activities I can manage and keep track on all the activities.

What do you dislike about Dynamics 365 Marketing?

There is nothing to be dislike at this moment but yeah will defenately update soon if something to be given as a feedback.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

It helps me to manage my customer data and interactions. Also I love the autmating marketing tasks feature.

I can easily measure my marketing results.

Read more
TH

Taylor H

September 20, 2023 Source: G2.com
"Very easy and useful to gain consumer knowledge"
What do you like best about Dynamics 365 Marketing?

It is most useful to keep track of a client's campaign (when it starts, the internal processing of the contract, updates after a campaign launches). also SUPER helpful for highlighting target items of what a client wants for future campaigns as well as tracking the amount of times I've had a meeting /email with said client

What do you dislike about Dynamics 365 Marketing?

THe amout of data that I had to figure out how to enter in the beggining was a bit overwhelming; however, after going through the site thoroughly and receiving a guided tour, I understood how to use the site more effectively.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

One realy cool feature is that it features the AI sudince driven recommendations so that you can see audience analytics, which helps me to understand where and how consumers are spending their money!

Read more
ST

Shalini T

September 7, 2023 Source: G2.com
"Fantastic"
What do you like best about Dynamics 365 Marketing?

Helped in analysing market trend and needs

What do you dislike about Dynamics 365 Marketing?

Cost issue and efficiency- cost can be reduced

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

It helped me in solving market conditions and making sure that the business was profitable

Read more
AU

Anonymous User

September 6, 2023 Source: G2.com
"Amazing"
What do you like best about Dynamics 365 Marketing?

User friendly, designed keeping in mind coustomer's need.

What do you dislike about Dynamics 365 Marketing?

Cost and efficiency. Lack of advertisement

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

Market trend

Read more
CJ

CA Darshan J

September 1, 2023 Source: G2.com
"Best tool for all marketing agency"
What do you like best about Dynamics 365 Marketing?

Dynamics 365 Marketing helps me to market the product to the targeted customers in a personliased manner, it has many advanced tool to enhance performance of promotional compaign

What do you dislike about Dynamics 365 Marketing?

My experince for Dynamics 365 Marketinghas been preety good, i have not found any dislike during my past usage well recommned all the marketing agency to use all the adanced tools

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

Dynamics 365 Marketing helps me in providing customer information about their products, creating content for my articles, blogs, cold mails to client and dailog writing

Read more
KJ

Khush J

August 29, 2023 Source: G2.com
"All in one solution to marketing related issues"
What do you like best about Dynamics 365 Marketing?

It helps me relate issues related to customer information, marketing ideas, and promotional campaigns.

It enhances my purview towards all my marketing assignments by using its advanced features.

What do you dislike about Dynamics 365 Marketing?

The user experience is good. I am able to understand each and every feature. As of now, I haven't encountered any issues and customer support is also helpful. Looks good for my future endeavors.

What problems is Dynamics 365 Marketing solving and how is that benefiting you?

When compared with its peers before we were facing many difficulties in finding customer information, and customer leads but Dynamic 365 Marketing has made our work easy and all things are available in one place so now I can happily depend on it for my important assignments.

Read more

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